At a Glance
- Tasks: Support customers with enquiries about travel services and handle calls in a dynamic environment.
- Company: Join SPT, Scotland's largest transport partnership, making a real impact on communities.
- Benefits: Enjoy generous holiday entitlement, pension scheme, free travel pass, and ongoing learning opportunities.
- Other info: Flexible hybrid working options available, with opportunities for career progression.
- Why this job: Be part of a transformative team reshaping public transport for a sustainable future.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 21500 - 26500 £ per year.
About Strathclyde Partnership for Transport
Strathclyde Partnership for Transport (SPT) is the largest of Scotland’s seven Regional Transport Partnerships, serving a population of more than 2.2 million people across 12 local authority areas in the West of Scotland. SPT’s role is to bring together local authorities and key regional and national partners to plan and deliver an integrated, sustainable transport system that supports inclusive economic growth, tackles inequality, and improves quality of life.
At the heart of this is a clear ambition: to deliver a world-class, low-carbon transport system that meets the needs of people and communities now and in the future. SPT sits at the centre of regional transport planning, combining strategic insight, robust analysis, and practical delivery. The organisation plans and supports transport across all modes, working closely with councils, Transport Scotland, the Scottish Government, operators, and communities to shape how transport services evolve over time.
Alongside its strategic planning role, SPT delivers and supports a wide range of transport activity across the region. This includes investment in bus services, infrastructure and subway, management of major transport programmes, and the delivery of passenger-focused improvements that help keep communities connected. SPT is now entering a period of significant transformation. Major programmes such as Bus Reform and Clyde Metro represent some of the most ambitious transport initiatives ever undertaken in the West of Scotland. Together, they will reshape how public transport is planned, governed, and delivered, placing passengers, communities and long-term sustainability at the heart of decision-making.
This is an organisation with a strong public service ethos, a collaborative culture and a growing national profile. For professionals who want to work at scale, influence long-term outcomes and help deliver meaningful change, SPT offers a uniquely compelling environment.
About the role
We have a great opportunity to join the Contact Centre Team as we continue to focus on the improvement of service delivery to our customers. The role will involve supporting a high volume of enquiries relating to Concessionary Travel (the National Entitlement Card), the MyBus service and general corporate enquiries. Duties will include handling inbound and outbound calls, responding to customer enquiries and processing administrative tasks. The Contact Centre Agent will report to the Contact Centre Team Leaders.
About you
You will have experience working in a Contact Centre or similar and have experience dealing with the public within the service sector. The ideal candidate will be able to work on their own initiative and work collaboratively with their peer group. They will also have good organisational, verbal and written skills and be a motivated, reliable and flexible individual.
Full time hours will be 35 hours per week working between Monday to Friday. The nature of this role may require you to work outwith normal office hours on occasion to support the operational requirements. You will be based at Buchanan Bus Station, Killermont Street, Glasgow. SPT is currently operating a hybrid working scheme which allows 40% home working.
Please note, this position falls into the medium-risk category under the Alcohol and Drugs policy and therefore is subject to random and for-cause testing procedures.
What we can offer
- 231 hours Annual and Public Holiday Entitlement then 287 hours after 5 years’ service
- Membership of the Local Government Pension Scheme - SPT contribute a percentage of your annualised pay in line with the requirements of the Strathclyde Pension Fund
- Group Life Assurance Cover
- SPT actively encourages learning and development and are committed to ongoing learning and development to support career progression
- Employee Travel Pass Scheme - a Subway Smartcard to travel on the Glasgow Subway for free plus an additional card for a member of your household
- Salary Sacrifice Bus or Rail Season Ticket Scheme - subsidised at a maximum of £667 towards the cost
- Cycle to Work Scheme, Employee Assistance Programme, Long Service Awards, Credit Union
How to Apply
To apply, please select the ‘apply now’ button to complete an online application form. Closing date for applications will be 11 August 2026 at midnight. SPT is an Equal Opportunities company welcoming applications from a diverse background. If you have got the right skills for the job, we want to hear from you. SPT encourage applications from the right candidates regardless of age, disability, gender identity, sexual orientation, religion, belief or race.
SPT operates blind recruitment, which is the process of removing any and all identification details from candidate application forms. This includes identifiable personal details such a candidate’s name, gender, ethnicity and age. This information is not visible to our Hiring Managers. This practice is used to ensure fairness, attract diverse candidates and to remove unconscious bias from our recruitment process. By implementing this approach, SPT aims to create a level playing field to assess applicants solely based on their skills, qualifications and experience.
For applicants with special requirements, or if you have any questions please email quoting the above reference.
Contact Centre Agent x 2 in Glasgow employer: Strathclyde Partnership for Transport
Strathclyde Partnership for Transport (SPT) is an exceptional employer, offering a collaborative work culture that prioritises public service and community impact. With a focus on employee development and significant transformation projects like Subway Modernisation and Bus Reform, SPT provides unique opportunities for professionals to influence long-term outcomes in transport while enjoying a supportive environment in the heart of Glasgow. Join us to be part of a team dedicated to delivering a world-class, low-carbon transport system that enhances the quality of life for over 2.2 million people.
Contact Details:
Strathclyde Partnership for Transport Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Agent x 2 in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Strathclyde Partnership for Transport. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Strathclyde Partnership for Transport before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contact Centre Agent x 2 in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Strathclyde Partnership for Transport:Your cover letter is your chance to shine! Tell us why you want to work at Strathclyde Partnership for Transport specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Strathclyde Partnership for Transport!
How to prepare for a job interview at Strathclyde Partnership for Transport
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
