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- Tasks: Lead the Compliance Team, ensuring adherence to transport regulations and managing daily operations.
- Company: Join Strathclyde Partnership for Transport, a key player in public transport for 36,000 children daily.
- Benefits: Enjoy 33 days of annual leave, hybrid working, and free travel on Glasgow Subway.
- Why this job: Make a real impact in public transport while developing your career in a supportive environment.
- Qualifications: Higher education with a transport qualification and experience in customer service required.
- Other info: SPT promotes diversity and operates blind recruitment for fair hiring practices.
The predicted salary is between 36000 - 60000 £ per year.
Careers | Strathclyde Partnership for Transport
We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.
About the role
We have an exciting opportunity for a Compliance Team Leader to join the Schools Agency Services section within our wider Bus Strategy and Delivery department. SPT acts as an Agent for 11 Unitary Authorities in the West of Scotland, providing the management, maintenance and monitoring of mainstream Home to School transport provision for 36,000 children on a daily basis.
Our aim is to provide a high standard of service to both internal and external clients, whilst ensuring and developing a more efficient quality of compliance within the organisation. A key aspect of the role will be to provide guidance and assistance in relation to the relevant legislation which govern road transport services to other SPT departments. You will supervise the Compliance Team, overseeing the day to day workload including allocating tasks and resources and ensuring all relevant compliance measures are in place.
Full time hours will be 35 hours per week working Monday to Friday. However, you may be required to undertake work outwith this norm to meet the responsibilities of the post.
Whilst you will be based at 131 St Vincent Street, Glasgow, SPT operate a temporary hybrid working pattern which allows 40% home working, ie 2 days per week Monday to Friday.
Please note, this position falls into the ‘low’ risk category under the Alcohol and Drugs policy and therefore is subject to for-cause testing procedures.
About you
The successful candidate will be educated to higher level or equivalent including English and hold a transport related qualification ie CILT or CPC. You will have experience of working in a public transport or retail environment with a focus on customer care. You will have an in-depth knowledge of customer service, bus regulation and compliance. With excellent planning and organisational skills, you will be flexible, motivated and have the ability to communicate effectively.
Further details of the role and key responsibilities are set out in the job description.
Working at SPT comes with many benefits you can look forward to:
- 33 Days Annual and Public Holiday Entitlement (pro rata to shift pattern)
- Membership of the Local Government Pension Scheme
- Group Life Assurance Cover
- SPT actively encourages learning and development and are committed to ongoing learning and development to support career progression
- Employee Travel Pass Scheme – a Subway Smartcard to travel on the Glasgow Subway for free plus an additional card for a member of your household
- Salary Sacrifice Bus or Rail Season Ticket Scheme – subsidised at a maximum of £600 towards the cost
- Cycle to Work Scheme, Employee Assistance Programme, Long Service Awards, Credit Union
How to Apply?
To apply, please select the ‘Apply Now’ button to complete an online application form. Closing date for applications is 25 March 2025.
SPT is an Equal Opportunities company welcoming applications from a diverse background. If you’ve got the right skills for the job, we want to hear from you. SPT encourage applications from the right candidates regardless of age, disability, gender identity, sexual orientation, religion, belief or race.
SPT operates blind recruitment, which is the process of removing any and all identification details from candidate application forms. This includes identifiable personal details such a candidate’s name, gender, ethnicity and age. This information is not visible to our Hiring Managers. This practice is used to ensure fairness, attract diverse candidates and to remove unconscious bias from our recruitment process. By implementing this approach, SPT aims to create a level playing field to assess applicants solely based on their skills, qualifications and experience.
For applicants with special requirements, or if you have any questions, please email quoting the above reference.
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Contact Detail:
Strathclyde Partnership for Transport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compliance Team Leader
✨Tip Number 1
Familiarise yourself with the relevant legislation governing road transport services. Understanding the legal framework will not only help you in the interview but also demonstrate your commitment to compliance and regulatory standards.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Highlighting your ability to allocate tasks and oversee workloads will be crucial for this role.
✨Tip Number 3
Research SPT's current initiatives and challenges in the public transport sector. Being knowledgeable about their operations will allow you to engage in meaningful discussions during the interview and show that you're genuinely interested in contributing to their goals.
✨Tip Number 4
Prepare to discuss your experience in customer service, particularly in a public transport or retail environment. Be ready to explain how you can enhance customer care and compliance within the organisation, as this is a key aspect of the role.
We think you need these skills to ace Compliance Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Compliance Team Leader position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Relevant Experience: Emphasise your experience in public transport or retail environments, particularly focusing on customer care and compliance. Use specific examples to demonstrate your knowledge of bus regulation and compliance measures.
Showcase Your Qualifications: Make sure to mention your educational background, especially any transport-related qualifications like CILT or CPC. This will help establish your credibility for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your CV but also expresses your enthusiasm for the role and the organisation. Mention why you are a good fit for SPT and how you can contribute to their goals.
How to prepare for a job interview at Strathclyde Partnership for Transport
✨Know Your Compliance Regulations
Familiarise yourself with the relevant legislation governing road transport services. Being able to discuss specific regulations and how they apply to the role will demonstrate your expertise and readiness for the position.
✨Showcase Leadership Skills
As a Compliance Team Leader, you'll be supervising a team. Prepare examples of how you've successfully led teams in the past, focusing on task allocation, motivation, and conflict resolution to highlight your leadership capabilities.
✨Emphasise Customer Care Experience
Since the role involves a focus on customer service, be ready to share your experiences in public transport or retail environments. Discuss how you’ve handled customer concerns and improved service quality in previous roles.
✨Prepare for Hybrid Working Questions
With SPT's hybrid working model, be prepared to discuss how you manage your time and productivity when working from home. Share strategies that have worked for you in balancing remote work with team collaboration.
