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- Tasks: Lead the Compliance Team, ensuring high standards in transport services for 36,000 children daily.
- Company: Join SPT, Scotland's largest transport partnership, managing iconic services like the Glasgow Subway.
- Benefits: Enjoy 33 days of annual leave, a pension scheme, and free travel on the Glasgow Subway.
- Why this job: Make a real impact in public transport while enjoying a flexible hybrid work environment.
- Qualifications: Higher education with a transport qualification and experience in customer care required.
- Other info: SPT values diversity and practices blind recruitment to ensure fairness.
The predicted salary is between 36000 - 60000 £ per year.
Careers | Strathclyde Partnership for Transport
We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.
About the role
We have an exciting opportunity for a Compliance Team Leader to join the Schools Agency Services section within our wider Bus Strategy and Delivery department. SPT acts as an Agent for 11 Unitary Authorities in the West of Scotland, providing the management, maintenance and monitoring of mainstream Home to School transport provision for 36,000 children on a daily basis.
Our aim is to provide a high standard of service to both internal and external clients, whilst ensuring and developing a more efficient quality of compliance within the organisation. A key aspect of the role will be to provide guidance and assistance in relation to the relevant legislation which govern road transport services to other SPT departments. You will supervise the Compliance Team, overseeing the day to day workload including allocating tasks and resources and ensuring all relevant compliance measures are in place.
Full time hours will be 35 hours per week working Monday to Friday. However, you may be required to undertake work outwith this norm to meet the responsibilities of the post.
Whilst you will be based at 131 St Vincent Street, Glasgow, SPT operate a temporary hybrid working pattern which allows 40% home working, ie 2 days per week Monday to Friday.
Please note, this position falls into the ‘low’ risk category under the Alcohol and Drugs policy and therefore is subject to for-cause testing procedures.
About you
The successful candidate will be educated to higher level or equivalent including English and hold a transport related qualification ie CILT or CPC. You will have experience of working in a public transport or retail environment with a focus on customer care. You will have an in-depth knowledge of customer service, bus regulation and compliance. With excellent planning and organisational skills, you will be flexible, motivated and have the ability to communicate effectively.
Further details of the role and key responsibilities are set out in the job description.
Working at SPT comes with many benefits you can look forward to:
- 33 Days Annual and Public Holiday Entitlement (pro rata to shift pattern)
- Membership of the Local Government Pension Scheme
- Group Life Assurance Cover
- SPT actively encourages learning and development and are committed to ongoing learning and development to support career progression
- Employee Travel Pass Scheme – a Subway Smartcard to travel on the Glasgow Subway for free plus an additional card for a member of your household
- Salary Sacrifice Bus or Rail Season Ticket Scheme – subsidised at a maximum of £600 towards the cost
- Cycle to Work Scheme, Employee Assistance Programme, Long Service Awards, Credit Union
How to Apply?
To apply, please select the ‘Apply Now’ button to complete an online application form. Closing date for applications is 25 March 2025.
SPT is an Equal Opportunities company welcoming applications from a diverse background. If you’ve got the right skills for the job, we want to hear from you. SPT encourage applications from the right candidates regardless of age, disability, gender identity, sexual orientation, religion, belief or race.
SPT operates blind recruitment, which is the process of removing any and all identification details from candidate application forms. This includes identifiable personal details such a candidate’s name, gender, ethnicity and age. This information is not visible to our Hiring Managers. This practice is used to ensure fairness, attract diverse candidates and to remove unconscious bias from our recruitment process. By implementing this approach, SPT aims to create a level playing field to assess applicants solely based on their skills, qualifications and experience.
For applicants with special requirements, or if you have any questions, please email quoting the above reference.
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Compliance Team Leader employer: Strathclyde Partnership for Transport
Contact Detail:
Strathclyde Partnership for Transport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compliance Team Leader
✨Tip Number 1
Familiarize yourself with the relevant legislation governing road transport services in Scotland. This knowledge will not only help you understand the compliance requirements but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Highlight your experience in managing teams and overseeing workloads. Be prepared to discuss specific examples of how you've successfully allocated tasks and ensured compliance in previous roles.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've improved service delivery in past positions. This is crucial as the role emphasizes providing a high standard of service to clients.
✨Tip Number 4
Research SPT's current projects and initiatives related to public transport in the West of Scotland. Being knowledgeable about their operations will help you engage more effectively during interviews and show your genuine interest in the organization.
We think you need these skills to ace Compliance Team Leader
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Compliance Team Leader position. Make sure you understand the key responsibilities and required qualifications, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in public transport or retail environments, particularly focusing on customer care and compliance. Use specific examples to demonstrate your knowledge of bus regulation and compliance.
Showcase Your Skills: Make sure to highlight your planning and organizational skills in your application. Provide examples of how you've successfully managed tasks or led a team in previous roles, as this is crucial for the Compliance Team Leader position.
Tailor Your Application: Customize your cover letter to reflect your understanding of SPT's mission and values. Mention how your background aligns with their goals of providing high-quality service and compliance within the organization.
How to prepare for a job interview at Strathclyde Partnership for Transport
✨Understand the Compliance Landscape
Familiarize yourself with the relevant legislation governing road transport services. Being able to discuss specific regulations and how they impact SPT's operations will demonstrate your expertise and readiness for the role.
✨Showcase Your Leadership Skills
As a Compliance Team Leader, you'll be supervising a team. Prepare examples of how you've successfully managed teams in the past, including how you allocated tasks and ensured compliance measures were met.
✨Emphasize Customer Care Experience
SPT values customer service highly. Be ready to share your experiences in public transport or retail environments where you focused on customer care, highlighting any challenges you overcame.
✨Demonstrate Flexibility and Communication Skills
The role requires excellent planning and organizational skills. Prepare to discuss situations where you've had to adapt quickly and communicate effectively with various stakeholders to achieve compliance goals.
