At a Glance
- Tasks: Lead a dynamic retail team, ensuring exceptional customer service and driving sales performance.
- Company: Join Strathberry, a contemporary luxury brand known for its craftsmanship and design.
- Benefits: Enjoy 31 days annual leave, commission, and never work on your birthday!
- Other info: Work in a vibrant environment with opportunities for personal and professional development.
- Why this job: Be part of a growing brand that redefines luxury and offers real career growth.
- Qualifications: Passion for luxury retail, strong teamwork, and previous retail experience preferred.
The predicted salary is between 24750 - 30250 £ per year.
Strathberry is one of the most exciting contemporary luxury brands to emerge from the UK in the past decade.
Founded in Edinburgh and handcrafted by skilled artisans in the renowned leather workshops of Spain, the brand is defined by its minimalist design language, refined craftsmanship and its signature bar hardware.
Loved by global tastemakers, celebrities and royalty, Strathberry has cultivated a fast-growing international community drawn to modern elegance, timeless design and exceptional quality.
Driven by an entrepreneurial spirit and a strong pace of growth, the brand has built a significant direct-to-consumer business and is stocked in leading global retailers including Selfridges, Liberty, Nordstrom and Neiman Marcus.
The retail footprint continues to expand with flagship stores in London and Edinburgh, supported by a new in-house atelier that brings craft, sampling and repair together in one creative space.
This investment in infrastructure, talent and product innovation positions Strathberry for its next chapter of global scale.
Joining Strathberry means becoming part of a dynamic, ambitious and design-led business at a pivotal moment in its evolution.
This is an opportunity to contribute to a brand with a clear identity, strong momentum and a bold ambition to reimagine contemporary luxury on an international stage.
The Role
Reporting to the Retail Store Manager, the
Retail Store Supervisor will support the Retail Store Manager and Assistant Store Manager in overseeing daily store operations, driving sales performance, and delivering exceptional customer service.
The Supervisor leads by example on the shop floor, provides guidance to the retail team, and ensures the boutique operates smoothly while maintaining the highest standards of brand representation.
This is a full-time, permanent position based onsite at our London retail location. Working 5 shifts a week on a rotating shift pattern, equating to 40 hours over a 7-day week.
Key Responsibilities
- Lead by example on the shop floor, delivering exceptional customer service and upholding luxury retail and brand standards.
- Support the Boutique Manager and Assistant Manager in achieving store sales targets, KPIs and overall commercial performance.
- Monitor daily trading performance, customer behaviour and sales opportunities, providing relevant feedback to management.
- Provide day-to-day leadership, guidance and support to Sales Associates, fostering a collaborative and high-performing team environment.
- Coach and develop team members through product knowledge, customer service training, feedback and on-the-job support.
- Support the onboarding and training of new team members and contribute to effective team communication and motivation.
- Assist with rota coordination and ensure appropriate floor coverage to maximise the customer experience and sales opportunities.
- Build strong relationships with customers, internal teams and external partners, including local hotels, tour guides and businesses.
- Support CRM and customer outreach initiatives to drive engagement, loyalty and boutique footfall.
- Support in-store events, product launches, promotions and wider brand and marketing activities.
- Maintain excellent visual merchandising, brand presentation and storytelling standards throughout the boutique.
- Support stock management, including receiving, shipping, stock organisation, stocktakes and inventory audits, ensuring accuracy at all times.
- Support smooth day-to-day boutique operations, including cash handling, banking, administration and keyholder opening and closing procedures.
- Promote a culture of professionalism and continuous improvement, staying informed on retail trends, competitor activity and opportunities to enhance customer experience and store performance.
What we offer
- 31 days annual leave, plus 1 fixed bank holiday
- Never work on your birthday! Additional day holiday on your birthday
- Commission
- Employee Assistance Programme
- Allocation of Strathberry products
About You
To be a star candidate for this position, you must be able to demonstrate the following skills and experience:
- Passionate about luxury retail and delivering exceptional customer experiences.
- A strong team player with the ability to motivate and guide colleagues.
- Proactive in driving sales and achieving store targets.
- Customer-focused with excellent interpersonal and communication skills.
- Organised with strong attention to detail and the ability to manage multiple tasks.
- Comfortable taking responsibility on the shop floor and supporting daily store operations.
- Experienced in retail environments, with supervisory experience preferred.
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Retail Store Supervisor employer: Strathberry
Strathberry is an exceptional employer, offering a dynamic and creative environment where employees can thrive and contribute to a distinctive luxury brand. With a strong focus on personal and professional growth, competitive salaries, and a supportive culture, team members are empowered to shape the brand's narrative while enjoying the benefits of a hybrid working model in the vibrant cities of Edinburgh or London. Join us to be part of a fast-growing international community that values craftsmanship, innovation, and modern elegance.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Store Supervisor
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Strathberry, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Strathberry!
We think you need these skills to ace Retail Store Supervisor
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Strathberry, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Strathberry and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Strathberry that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Strathberry
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
