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For Companies At a Glance
- Tasks: Deliver exceptional customer experiences and drive sales in a luxury retail environment.
- Company: Strathberry, a renowned luxury brand with a global presence.
- Benefits: Competitive commission, employer pension scheme, and flexible hours.
- Why this job: Join a dynamic team and represent a prestigious luxury brand in Covent Garden.
- Qualifications: Experience in luxury retail, exceptional people skills, and a passion for fashion.
- Other info: Part-time role with opportunities for overtime and career growth.
ABOUT US
Proudly Scottish at heart, but with a keen international outlook, Strathberry creates unique luxury pieces, handcrafted in Spain using only the very finest quality leathers and finishes. Known for its instantly recognisable bar closure and minimalist design aesthetic, Strathberry’s elegant lines and exceptional attention to detail have led to a global following. The brand is stocked in over 100 retailers worldwide, with flagship stores in London and Edinburgh. With investment in place to accelerate the next phase of expansion, there has never been a better time to join this dynamic business.
THE ROLE
Working from our London retail location in Covent Garden, you will hold a key role within our fast-growing business, where you will act as an ambassador for the brand, ensuring that all customers receive the best experience and playing a key role in supporting Strathberry’s growing retail presence. Please note: This is a part-time, permanent position, based in London. With 32 hours available, working on a rotating shift pattern over a 7-day week. There may also on occasion be the opportunity for overtime when required. Previous experience working in a luxury retail service environment is essential.
KEY RESPONSIBILITIES
- Delivering exceptional customer experience.
- Driving sales into the store and creating a vibrant atmosphere.
- POS transaction processing.
- Helping with visual displays within the store.
- Management of POS stock control and assisting on stocktakes, when required.
- Supporting promotions, events and launches to deliver the intended experience for customers.
- Meeting individual and team sales goals.
- Keeping the store tidy and clean, clear of any H&S hazards, and contributing to essential sales tasks.
- Working with colleagues to monitor store security.
- Assisting in all areas of stock shipping/receiving policies and paperwork.
- Providing customer service support using the Endear system.
- Providing general administrative support when and where necessary.
WHAT WE OFFER
- Commission
- Employer pension scheme
ABOUT YOU
To be a star candidate for this position, you must be able to demonstrate the following skills and experience:
- Previous experience working in a luxury retail service environment (essential).
- Flexible availability in relation to rotating shift patterns and hours (essential).
- Availability to flex hours up on occasion (preferable).
- Exceptional people skills and confidence when dealing with customers.
- Understanding the importance of promoting and reflecting the image of a luxury brand.
- Interest in the luxury fashion industry.
- Self-motivated with a ‘can do’ attitude.
- A good level of numeracy and the ability to produce and maintain accurate records.
INTERESTED?
To apply please submit your CV, outlining your relevant skills and experience and interest in this position.
Sales Associate in London employer: Strathberry
Contact Detail:
Strathberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate in London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Strathberry's unique pieces and their story. This way, when you walk into that interview, you can show off your passion and knowledge about the luxury fashion industry.
✨Tip Number 2
Practice your people skills! Role-play with a friend or family member to nail down how you'd handle different customer scenarios. Remember, exceptional customer experience is key in luxury retail, so show us you can shine!
✨Tip Number 3
Dress the part! When you come in for an interview, make sure your outfit reflects the elegance of Strathberry. This not only shows your understanding of the brand but also your commitment to embodying its image.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our dynamic team at Strathberry.
We think you need these skills to ace Sales Associate in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Associate role. Highlight your previous experience in luxury retail and any specific skills that align with what Strathberry is looking for. We want to see how you can bring your unique flair to our team!
Show Your Passion: In your application, let us know why you're interested in working with Strathberry. Share your enthusiasm for luxury fashion and how you can contribute to creating an exceptional customer experience. We love candidates who are genuinely excited about our brand!
Keep It Professional: While we appreciate a friendly tone, remember to keep your application professional. Use clear language and check for any spelling or grammar mistakes. A polished application shows us you care about the details, just like we do with our products!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Strathberry and what we stand for!
How to prepare for a job interview at Strathberry
✨Know the Brand Inside Out
Before your interview, make sure you research Strathberry thoroughly. Understand their products, values, and what sets them apart in the luxury market. This knowledge will help you demonstrate your genuine interest in the brand and how you can contribute to its success.
✨Showcase Your Customer Service Skills
As a Sales Associate, exceptional customer service is key. Prepare examples from your previous experience where you went above and beyond for a customer. Highlight your ability to create a vibrant atmosphere and drive sales through excellent service.
✨Dress the Part
Since you're applying for a luxury retail position, your appearance matters. Dress smartly and in line with the brand's aesthetic. This not only shows that you understand the luxury market but also reflects your commitment to representing Strathberry's image.
✨Be Ready for Role-Playing Scenarios
During the interview, you might be asked to role-play a customer interaction. Practice handling different customer scenarios, such as dealing with complaints or upselling products. This will showcase your people skills and confidence in a real-world setting.
