At a Glance
- Tasks: Lead a luxury boutique, ensuring exceptional customer experiences and managing store operations.
- Company: Join Strathberry, a contemporary luxury brand known for its craftsmanship and design.
- Benefits: Enjoy 32 days annual leave, birthday holiday, product discounts, and a pension scheme.
- Other info: Fixed-term contract with opportunities for career growth in a vibrant environment.
- Why this job: Be part of a dynamic team reimagining luxury retail on an international stage.
- Qualifications: 3+ years in luxury retail management with strong leadership and communication skills.
The predicted salary is between 35000 - 45000 £ per year.
Strathberry is one of the most exciting contemporary luxury brands to emerge from the UK in the past decade. Founded in Edinburgh and handcrafted by skilled artisans in the renowned leather workshops of Spain, the brand is defined by its minimalist design language, refined craftsmanship and its signature bar hardware. Loved by global tastemakers, celebrities and royalty, Strathberry has cultivated a fast-growing international community drawn to modern elegance, timeless design and exceptional quality.
Driven by an entrepreneurial spirit and a strong pace of growth, the brand has built a significant direct-to-consumer business and is stocked in leading global retailers including Selfridges, Liberty, Nordstrom and Neiman Marcus. The retail footprint continues to expand with flagship stores in London and Edinburgh, supported by a new in-house atelier that brings craft, sampling and repair together in one creative space. This investment in infrastructure, talent and product innovation positions Strathberry for its next chapter of global scale.
Joining Strathberry means becoming part of a dynamic, ambitious and design-led business at a pivotal moment in its evolution. This is an opportunity to contribute to a brand with a clear identity, strong momentum and a bold ambition to reimagine contemporary luxury on an international stage.
We are currently looking for two Boutique Managers to join our retail team in Edinburgh on a fixed-term, 12-month contract. You will act as an ambassador for the brand, ensuring all customers receive the best experience.
This is a full-time position based in Edinburgh working 5 shifts a week on a rotating shift pattern, equating to 40 hours over a 7-day week. 12 month fixed-term contract.
- Be the main point of contact for the Edinburgh store across external and internal stakeholders including Marketing, Finance, HR & Merchandising.
- Independent management of additional projects and administrative duties.
- Complete store administration and ensure compliance with policies and procedures including H&S alongside preparing rotas and monthly payroll reports.
- Maintain outstanding store condition and visual merchandising standards.
- Conduct personnel performance appraisals to assess training needs and build career paths.
- Deal with all issues that arise from staff or customers (complaints, grievances, etc.).
- Helping coordinate other retail activity and considering events that could be held in store.
- Close control of stock management and POS system.
- Additional Store Manager duties as needed.
Retail management experience within luxury flagship preferred, with a minimum of 3 years in fashion or luxury retail management. Experience in driving KPI’s, staff planning and inventory management. Exceptional leadership skills and confidence to effectively communicate the brand story.
32 days annual leave ~ Additional day holiday on your birthday ~ Allocation of Strathberry products & discounts ~ Long service award ~ Employer pension scheme ~ Employee Assistance Programme.
To apply please submit your CV along with a covering letter, outlining your relevant skills and experience and interest in this position by Sunday 5th April 2026. Please note that interviews will take place between Monday 6th and Friday 10th April.
Shop & Retail Manager in Edinburgh employer: Strathberry
Strathberry is an exceptional employer that offers a vibrant and dynamic work environment in the heart of Edinburgh, where creativity and craftsmanship thrive. Employees benefit from generous perks such as 32 days of annual leave, additional holiday on their birthday, and exclusive product allocations, all while being part of a brand that values personal growth and development through performance appraisals and career path building. Joining Strathberry means contributing to a luxury brand with a strong identity and ambitious goals, making it a rewarding place for those passionate about contemporary fashion.
StudySmarter Expert Advice🤫
We think this is how you could land Shop & Retail Manager in Edinburgh
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Strathberry, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Strathberry!
We think you need these skills to ace Shop & Retail Manager in Edinburgh
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Strathberry, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Strathberry and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Strathberry that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Strathberry
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
