At a Glance
- Tasks: Deliver exceptional customer experiences and resolve enquiries in a luxury brand environment.
- Company: Join Scotland’s only luxury leather goods brand with a global presence.
- Benefits: Enjoy 29 days annual leave, birthday off, and staff product allocation.
- Other info: Work in a beautiful office in Edinburgh city centre with great career growth.
- Why this job: Be part of a dynamic team enhancing customer satisfaction and loyalty.
- Qualifications: 1-3 years in administration/operations with strong communication skills.
The predicted salary is between 28800 - 43200 £ per year.
ABOUT US
Scotland’s only luxury leather goods brand, with a keen international outlook, Strathberry creates unique luxury pieces, handcrafted in Spain using only the very finest quality leathers and finishes. Known for its instantly recognisable bar closure and minimalist design aesthetic, Strathberry’s elegant lines and exceptional attention to detail have led to a global following.
The brand is stocked in over 100 retailers worldwide, with flagship stores in London and Edinburgh. With new investment in place to accelerate the next phase of expansion, there has never been a better time to join this dynamic business.
THE ROLE
As Customer Operations Executive at Strathberry, you will serve as the primary point of contact for customer enquiries and concerns, ensuring the highest standards of service in line with the brand\'s luxury positioning. This role involves managing customer relationships, resolving issues, and enhancing customer satisfaction, fostering long-term loyalty, and contributing to the overall success of the brand.
We are looking for A strong communicator with a passion for delivering outstanding customer service. A problem-solver who thrives in fast-paced environments and enjoys identifying areas for improvement. Someone with a data-informed mindset who is confident in using insights to drive service excellence. A collaborative team player who values working across departments to achieve the best outcomes for our customers.
Please note: This role will be fully office-based, working alongside the rest of the Customer Service team from our beautiful Townhouse in Edinburgh city centre.
INTERESTED?
To apply please submit your CV outlining your relevant skills and experience and interest in this positionoutlining your relevant skills and experience and interest in this position.
KEY RESPONSIBILITIES
Customer Operations:
- Deliver personalised, high-quality customer experiences that align with our company values and standards.
- Work to identify operational bottlenecks and support the implementation of streamlined, efficient customer service processes.
- Maintain accurate customer records and case histories to ensure consistency and continuity of service.
- Collaborate cross-functionally with internal teams to resolve customer issues swiftly and effectively.
- Stay current on industry trends, competitor services, and customer service innovations to help keep our offering best-in-class.
- Identify opportunities for automation and self-service tools that enhance efficiency and customer satisfaction.
Reporting & Insights:
- Support the optimisation of our customer service platforms to enhance daily operations.
- Monitor customer satisfaction metrics and actively contribute to continuous improvement initiatives.
- Collate customer service data and feedback to inform strategic decision-making.
- Use insights to refine customer experience strategies, ensuring delivery remains efficient, responsive, and aligned with customer expectations.
- Remain informed about industry best practices and competitor activity to maintain a competitive service advantage.
ABOUT YOU
With a friendly persona, you should be able to demonstrate the following skills and experience:
- 1-3 years of experience in an administration/operations role.
- Exceptional interpersonal and communication skills.
- Strong problem-solving and conflict-resolution abilities.
- High attention to detail and ability to work under pressure.
- Ability to multitask in a fast-paced environment.
WHAT WE OFFER
- 29 days annual leave, plus 3 additional fixed bank holidays
- Never work on your birthday! Additional day holiday on your birthday
- Employer pension scheme
- Employee Assistance Programme
- Staff allocation of Strathberry products
INTERESTED?
To apply please submit your CV outlining your relevant skills and experience and interest in this positionoutlining your relevant skills and experience and interest in this position.
Customer Operations Executive in Livingston employer: Strathberry
Strathberry is an exceptional employer that values its employees by fostering a collaborative and dynamic work environment in the heart of Edinburgh. With a commitment to employee growth, we offer comprehensive benefits including 29 days of annual leave, a generous pension scheme, and unique perks like a day off on your birthday and staff allocations of our luxury products. Join us to be part of a brand that not only prioritises customer satisfaction but also invests in the well-being and development of its team members.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Executive in Livingston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Strathberry. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Strathberry before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Operations Executive in Livingston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Strathberry:Your cover letter is your chance to shine! Tell us why you want to work at Strathberry specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Strathberry!
How to prepare for a job interview at Strathberry
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
