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- Tasks: Assist Chinese customers with inquiries and support PR projects during peak periods.
- Company: Strathberry is a luxury brand known for its unique, handcrafted leather pieces and minimalist design.
- Benefits: Enjoy hybrid working in a beautiful Edinburgh location with flexible hours.
- Why this job: Join a dynamic team and gain valuable experience in customer service and PR within a global brand.
- Qualifications: Fluent in Chinese and English, with strong communication and organisational skills; PR experience is a plus.
- Other info: Part-time, zero hours contract; apply by 27th April with your CV and cover letter.
About Us: Proudly Scottish at heart, but with a keen international outlook, Strathberry creates unique luxury pieces, handcrafted in Spain using only the very finest quality leathers and finishes. Known for its instantly recognisable bar closure and minimalist design aesthetic, Strathberry’s elegant lines and exceptional attention to detail have led to a global following. The brand is stocked in over 33 retailers worldwide, with flagship stores in London and Edinburgh. With investment in place to accelerate the next phase of expansion, there has never been a better time to join this dynamic business.
About the Role: We are seeking an enthusiastic and capable China Customer Service & PR Support Administrator to join the Strathberry team to provide holiday cover and support during peak periods of year e.g. November sales and Christmas holidays for the region. Please note: this role is a part-time, zero hours contract, based in Edinburgh. We are currently operating a hybrid working approach with fixed days required each week working from our beautiful Townhouse in Edinburgh City Centre.
Your responsibilities include, but are not limited to:
- Handling timely customer enquiries for Chinese customers, including markets from China, Hong Kong (occasional) and Taiwan (occasional) via info.cn mailbox, WeChat Mini Program, WeChat Public Account DMs, Weibo DMs, and Red DMs.
- Provide address translations for all orders containing Chinese information to ensure smooth delivery from the warehouse.
- Liaise with the Customer Service Team and Production Team to feed repair/return requests back.
- Support the Ecommerce team with the translation of site, email and social content.
- Manage PR sample and gifting requests from press/partners/celebs on an ad-hoc basis.
- Provide occasional support to PR/marketing projects.
About You: As a star candidate for this role, you should be able to demonstrate the following skills and experience:
- Excellent verbal and written communication skills and ability in Chinese and English.
- Very good problem-solving skills - when presented with a customer request can find a solution calmly and optimally.
- Excellent organisational skills – has an ability to multitask and sort large amounts of information, record, track and document with detail and accuracy.
- Great teammate who is self-motivated and has the ability to work independently in a fast-paced, constantly evolving digital environment.
- Previous experience or coursework in public relations and customer service or a related field is a plus.
Interested? To apply please submit your CV along with a covering letter by Sunday 27th April, outlining your relevant skills and experience and interest in this position.
China Customer Service & PR Support Administrator employer: Strathberry
Contact Detail:
Strathberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land China Customer Service & PR Support Administrator
✨Tip Number 1
Familiarise yourself with Strathberry's brand values and product offerings. Understanding their unique luxury pieces and design aesthetic will help you connect better with the team during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills in both Chinese and English. Since this role involves handling customer enquiries from Chinese markets, being able to communicate effectively in both languages will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed customer service situations in the past. Highlighting your problem-solving skills and ability to multitask will show that you're ready to handle the fast-paced environment at Strathberry.
✨Tip Number 4
Network with current or former employees of Strathberry if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the position.
We think you need these skills to ace China Customer Service & PR Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and public relations. Emphasise any skills in communication, problem-solving, and organisation that align with the job description.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to handle customer enquiries and support PR initiatives, particularly in a bilingual context.
Showcase Language Skills: Since the role requires proficiency in both Chinese and English, be sure to mention your language skills prominently. If possible, provide examples of how you've used these skills in previous roles or projects.
Highlight Adaptability: Given the fast-paced nature of the role, include examples that showcase your ability to adapt to changing situations and manage multiple tasks effectively. This will demonstrate your readiness for the dynamic environment at Strathberry.
How to prepare for a job interview at Strathberry
✨Showcase Your Language Skills
Since the role requires excellent communication in both Chinese and English, be prepared to demonstrate your language proficiency. You might be asked to translate a short text or respond to a customer query in both languages during the interview.
✨Highlight Problem-Solving Abilities
Prepare examples of how you've successfully resolved customer issues in the past. Think of specific situations where you had to remain calm under pressure and find effective solutions, as this will showcase your problem-solving skills.
✨Demonstrate Organisational Skills
The role involves multitasking and managing various customer inquiries. Be ready to discuss how you organise your workload and keep track of multiple tasks. You could mention tools or methods you use to stay organised.
✨Express Enthusiasm for the Brand
Research Strathberry and its products before the interview. Show your passion for the brand and its values, and explain why you want to be part of their team. This will help you stand out as a candidate who genuinely cares about the company.
