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- Tasks: Assist with customer inquiries and PR support for Chinese markets during peak periods.
- Company: Strathberry is a luxury brand known for its unique, handcrafted pieces and minimalist design.
- Benefits: Enjoy hybrid working in a beautiful Edinburgh location with flexible hours.
- Why this job: Join a dynamic team and gain valuable experience in customer service and PR.
- Qualifications: Fluent in Chinese and English, with strong communication and organisational skills.
- Other info: Part-time, zero hours contract; perfect for students seeking flexible work.
About Us: Proudly Scottish at heart, but with a keen international outlook, Strathberry creates unique luxury pieces, handcrafted in Spain using only the very finest quality leathers and finishes. Known for its instantly recognisable bar closure and minimalist design aesthetic, Strathberry’s elegant lines and exceptional attention to detail have led to a global following. The brand is stocked in over 33 retailers worldwide, with flagship stores in London and Edinburgh. With investment in place to accelerate the next phase of expansion, there has never been a better time to join this dynamic business.
About the Role: We are seeking an enthusiastic and capable China Customer Service & PR Support Administrator to join the Strathberry team to provide holiday cover and support during peak periods of year e.g. November sales and Christmas holidays for the region. Please note: this role is a part-time, zero hours contract, based in Edinburgh. We are currently operating a hybrid working approach with fixed days required each week working from our beautiful Townhouse in Edinburgh City Centre.
Your responsibilities include, but are not limited to:
- Handling timely customer enquiries for Chinese customers, including markets from China, Hong Kong (occasional) and Taiwan (occasional) via info.cn mailbox, WeChat Mini Program, WeChat Public Account DMs, Weibo DMs, and Red DMs.
- Provide address translations for all orders containing Chinese information to ensure smooth delivery from the warehouse.
- Liaise with the Customer Service Team and Production Team to feed repair/return requests back.
- Support the Ecommerce team with the translation of site, email and social content.
- Manage PR sample and gifting requests from press/partners/celebs on an ad-hoc basis.
- Provide occasional support to PR/marketing projects.
About You: As a star candidate for this role, you should be able to demonstrate the following skills and experience:
- Excellent verbal and written communication skills and ability in Chinese and English.
- Very good problem-solving skills - when presented with a customer request can find a solution calmly and optimally.
- Excellent organisational skills – has an ability to multitask and sort large amounts of information, record, track and document with detail and accuracy.
- Great teammate who is self-motivated and has the ability to work independently in a fast-paced, constantly evolving digital environment.
- Previous experience or coursework in public relations and customer service or a related field is a plus.
China Customer Service & PR Support Administrator employer: Strathberry
Contact Detail:
Strathberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land China Customer Service & PR Support Administrator
✨Tip Number 1
Familiarise yourself with Strathberry's brand values and product offerings. Understanding their luxury aesthetic and unique selling points will help you engage more effectively during any interviews or discussions.
✨Tip Number 2
Brush up on your communication skills in both Chinese and English. Since this role involves handling customer enquiries from Chinese markets, being able to communicate fluently and professionally in both languages will set you apart.
✨Tip Number 3
Gain a solid understanding of the digital tools and platforms mentioned in the job description, such as WeChat and Weibo. Familiarity with these platforms will demonstrate your readiness to engage with customers effectively.
✨Tip Number 4
Network with professionals in the customer service and PR fields, especially those who have experience in luxury brands. This can provide you with insights and tips that could be beneficial during the application process.
We think you need these skills to ace China Customer Service & PR Support Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific responsibilities and skills required for the China Customer Service & PR Support Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Your cover letter should not only outline your relevant skills and experience but also express your enthusiasm for the role and the company. Mention specific aspects of Strathberry that resonate with you, such as their commitment to quality and design.
Highlight Language Proficiency: Since the role requires excellent communication skills in both Chinese and English, make sure to clearly showcase your language abilities in your CV and cover letter. Provide examples of how you've used these skills in previous roles or experiences.
Proofread Your Application: Before submitting your CV and cover letter, take the time to proofread for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Strathberry
✨Showcase Your Language Skills
Since the role requires excellent verbal and written communication skills in both Chinese and English, be prepared to demonstrate your proficiency. You might be asked to translate a short text or respond to a customer query in both languages during the interview.
✨Highlight Problem-Solving Abilities
Prepare examples of how you've successfully resolved customer issues in the past. Think of specific situations where you had to remain calm under pressure and find optimal solutions, as this will showcase your problem-solving skills.
✨Emphasise Organisational Skills
The role involves multitasking and managing large amounts of information. Be ready to discuss your organisational strategies and tools you use to keep track of tasks and details, as this will demonstrate your ability to handle the demands of the position.
✨Demonstrate Team Spirit
As a great teammate who can also work independently, share experiences that highlight your collaborative nature. Discuss how you've contributed to team projects and supported colleagues, which will show that you're a good fit for their dynamic environment.
