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For Companies At a Glance
- Tasks: Deliver exceptional customer experiences and resolve issues to enhance satisfaction.
- Company: Strathberry, a luxury brand known for its unique handcrafted pieces.
- Benefits: 29 days annual leave, birthday off, employee assistance programme, and staff product allocation.
- Why this job: Join a dynamic team and make a real impact in luxury customer service.
- Qualifications: Strong communication skills and 3-5 years in administration or operations.
- Other info: Remote work from our warehouse in Feltham with excellent career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Proudly Scottish at heart, but with a keen international outlook, Strathberry creates unique luxury pieces, handcrafted in Spain using only the very finest quality leathers and finishes. Known for its instantly recognisable bar closure and minimalist design aesthetic, Strathberry’s elegant lines and exceptional attention to detail have led to a global following.
The brand is stocked in over 100 retailers worldwide, with flagship stores in London and Edinburgh. With investment in place to accelerate the next phase of expansion, there has never been a better time to join this dynamic business.
The Role
As Customer Operations Executive at Strathberry, you will serve as the primary point of contact for customer enquiries and concerns, ensuring the highest standards of service in line with the brand\’s luxury positioning. This role involves managing customer relationships, resolving issues, and enhancing customer satisfaction, fostering long-term loyalty, and contributing to the overall success of the brand.
We are looking for a strong communicator with a passion for delivering outstanding customer service. A problem-solver who thrives in fast-paced environments and enjoys identifying areas for improvement. Someone with a data-informed mindset who is confident in using insights to drive service excellence. A collaborative team player who values working across departments to achieve the best outcomes for our customers.
Please note: This is a full-time, permanent position based in London. This role will be based remotely from the rest of the team, working from our warehouse in Feltham.
To apply please submit your CV along with a covering letter, outlining your relevant skills and experience and interest in this position. Please note that CVs submitted without a covering letter will not be considered.
Key Responsibilities
- Deliver personalised, high-quality customer experiences that align with our company values and standards.
- Work to identify operational bottlenecks and support the implementation of streamlined, efficient customer service processes.
- Maintain accurate customer records and case histories to ensure consistency and continuity of service.
- Collaborate cross-functionally with internal teams to resolve customer issues swiftly and effectively.
- Stay current on industry trends, competitor services, and customer service innovations to help keep our offering best-in-class.
- Identify opportunities for automation and self-service tools that enhance efficiency and customer satisfaction.
Reporting & Insights
- Support the optimisation of our customer service platforms to enhance daily operations.
- Monitor customer satisfaction metrics and actively contribute to continuous improvement initiatives.
- Collate customer service data and feedback to inform strategic decision-making.
- Use insights to refine customer experience strategies, ensuring delivery remains efficient, responsive, and aligned with customer expectations.
- Remain informed about industry best practices and competitor activity to maintain a competitive service advantage.
What We Offer
- 29 days annual leave, plus 3 additional fixed bank holidays
- Never work on your birthday! Additional day holiday on your birthday
- Employee Assistance Programme
- Staff allocation of Strathberry products
About You
To be a star candidate for this position, you must be able to demonstrate the following skills and experience:
- A strong communicator with a passion for delivering outstanding customer service.
- A problem-solver who thrives in fast-paced environments and enjoys identifying areas for improvement.
- Someone with a data-informed mindset who is confident in using insights to drive service excellence.
- A collaborative team player who values working across departments to achieve the best outcomes for our customers.
- Strong problem-solving and conflict-resolution abilities.
- Ability to work independently, with a hands-on attitude.
- 3-5 years of experience in an administration/operations role.
Interested?
To apply please submit your CV along with a covering letter, outlining your relevant skills and experience and interest in this position. Please note that CVs submitted without a covering letter will not be considered.
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Customer Operations Executive employer: Strathberry Limited
Contact Detail:
Strathberry Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Executive
✨Tip Number 1
Get to know the company inside out! Research Strathberry's values, products, and customer service approach. This way, when you get that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering outstanding customer service, think of examples from your past experiences where you've resolved issues or improved customer satisfaction. Be ready to share these during your chat with us.
✨Tip Number 3
Show us your problem-solving prowess! Prepare to discuss how you've tackled challenges in fast-paced environments before. We love candidates who can think on their feet and come up with innovative solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Strathberry.
We think you need these skills to ace Customer Operations Executive
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to highlight your passion for customer service and how your skills align with Strathberry's luxury brand values. We want to see your personality come through, so don’t hold back!
Tailor Your CV: Don’t just send the same CV to everyone! Tailor it to showcase your relevant experience in customer operations. Highlight any achievements that demonstrate your problem-solving skills and ability to enhance customer satisfaction. We love seeing how you can contribute to our team!
Showcase Your Communication Skills: As a Customer Operations Executive, strong communication is key. Use your application to demonstrate how you’ve effectively communicated with customers in the past. Share examples of how you resolved issues or improved processes – we’re all about collaboration and excellence!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team at Strathberry!
How to prepare for a job interview at Strathberry Limited
✨Know the Brand Inside Out
Before your interview, dive deep into Strathberry's history, values, and product offerings. Understanding their luxury positioning and unique selling points will help you articulate how you can contribute to their customer operations.
✨Showcase Your Customer Service Passion
Prepare examples from your past experiences that highlight your commitment to outstanding customer service. Be ready to discuss specific situations where you resolved issues or improved customer satisfaction, as this aligns perfectly with the role.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you've identified operational bottlenecks or implemented efficient processes. Sharing these insights will show your proactive approach and ability to thrive in fast-paced environments, which is crucial for this position.
✨Be Data-Informed
Familiarise yourself with customer satisfaction metrics and how they can drive service excellence. Discussing how you've used data to inform decisions in previous roles will impress the interviewers and demonstrate your analytical mindset.