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- Tasks: Engage with the public, manage inquiries, and handle essential administrative tasks.
- Company: Join the City of Stratford, a community-focused organisation that values diversity.
- Benefits: Gain valuable experience, enjoy a supportive work environment, and receive training opportunities.
- Why this job: Make a difference in your community while developing your professional skills.
- Qualifications: Community College Diploma in Office Administration and some relevant experience required.
- Other info: Inclusive workplace committed to supporting diverse perspectives and abilities.
The predicted salary is between 24000 - 28000 £ per year.
Duties: Greets public; provides general information; responds to telephone, in person or electronic inquiries, takes and relays messages to the appropriate person or department. Keys in, edits, proofreads and finalizes correspondence, notices, agendas, minutes, reports, statements, forms, presentations and other documents, from notes, corrected copies or brief instructions. Photocopies and collates documents for distribution, mailing and filing. Performs data entry on automated and other systems, including, but not limited to routine and non-routine by-law amendments, vital statistics, department databases, mailing lists, invoices, payroll data, purchase orders, petty cash or work orders. Receives and processes municipal or provincial registrations/forms/licenses (i.e. lottery & business) in accordance with established procedures. Processes incoming and outgoing manual and electronic mail. Receives and processes payments for departmental goods and services. Maintains department record keeping/filing systems according to record retention and disposal systems. Schedules/arranges meetings and use of departmental facilities. Orders office supplies and maintains inventories. Arranges for servicing/repairs to office equipment or machinery as required. Provides administrative assistance with municipal elections as required. Assists in maintaining a safe work environment. Performs other related duties as assigned.
Qualifications: Community College Diploma (1 year) in Office Administration. Minimum 3-6 months related professional experience.
Specialized Skills, Abilities, Training, License, Memberships, or Certifications: Ability to use standard and specialized software/electronic operating systems. Ability to obtain necessary provincial designations to commission/issue documents.
Accommodations are available for people with disabilities throughout all stages of the recruitment process. Applicants should make their needs known in advance. The City of Stratford is committed to building a culture where difference is valued. The more inclusive we are, the better our work will be on behalf of the community we serve. We are committed to continuously improving our systems, policies and practices to remove barriers, promote respect and ensure our employees, in all their diversity, can succeed. We encourage and welcome qualified applicants with a diverse range of perspectives, skills and lived experiences to apply.
Personal information collected in response to this advertisement is collected under the authority of the Municipal Act, 2001 to determine eligibility for employment with the City of Stratford. Please direct inquiries to the Human Resources Department at 519-271-0250 x 336.
Customer Service Clerk II in Stratford-upon-Avon employer: Stratford Rotary Complex
Contact Detail:
Stratford Rotary Complex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Clerk II in Stratford-upon-Avon
✨Tip Number 1
Get to know the company! Research the City of Stratford and its values. When you understand their mission, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the hiring process and what it’s really like to work there.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll be able to keep track of your application status easily.
We think you need these skills to ace Customer Service Clerk II in Stratford-upon-Avon
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference in how we perceive your fit for the role.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant experience and skills that align with the duties listed. This shows us that you've done your homework and are genuinely interested in the position.
Proofread, Proofread, Proofread!: Before hitting send, give your application a thorough proofread. Typos and errors can distract from your message and might give us the wrong impression. A polished application reflects your attention to detail, which is crucial for this role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Stratford Rotary Complex
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the duties of a Customer Service Clerk II. Familiarise yourself with the tasks mentioned in the job description, like handling inquiries and processing documents. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As this role involves a lot of interaction with the public and colleagues, be prepared to showcase your communication skills. Practice answering common interview questions clearly and concisely. You might even want to prepare a few examples of how you've effectively communicated in past roles.
✨Demonstrate Your Organisational Skills
Since the job requires managing various documents and schedules, highlight your organisational abilities. Bring examples of how you've successfully managed multiple tasks or projects in the past. This could include discussing your experience with data entry or maintaining filing systems.
✨Emphasise Your Adaptability
The City of Stratford values diversity and adaptability, so be ready to discuss how you've adapted to different situations in previous jobs. Share experiences where you had to learn new software or adjust to changing procedures, as this will show that you're flexible and willing to grow in the role.