At a Glance
- Tasks: Ensure safety and provide excellent customer service at the Lions Pool.
- Company: Join the City of Stratford's Community Services team.
- Benefits: Gain valuable experience, training, and a fun work environment.
- Other info: Flexible shifts and opportunities for growth in a supportive community.
- Why this job: Make a splash this summer while helping others enjoy the pool safely!
- Qualifications: Must have Lifesaving Society Bronze Medallion and First Aid/CPR certification.
The predicted salary is between 20000 - 25000 £ per year.
Department/Division: Community Services / Recreation
Location: On-Site (Stratford, ON)
Duties: Under the supervision of the Lions Pool Program Supervisory Team and Instructor/Guards, LITs will assist in providing a positive and safe recreational experience for the public. They will be knowledgeable of pool regulations, city policies and procedures and provide exceptional customer service to all members of the community.
Work Performed:
- Provide excellent customer service and project a positive image for the City of Stratford; being courteous and respectful to all members of the community.
- Take responsible action to protect the health and safety of all participants and patrons.
- Assist in the implementation of swimming lessons for all required levels.
- Assist in the maintenance of daily, weekly and monthly tasks including proper documentation.
- Assist in basic pool and facility operations.
- Attend meetings and training sessions.
- Aid in the consistent enforcement of pool rules and support response to incidents and the completion of documentation.
- Provide coverage for shifts in the event of staff absences.
- Perform other duties as assigned.
Qualifications:
- Current Lifesaving Society Bronze Medallion.
- Current Emergency First Aid/CPR-B.
- Lifesaving Society Bronze Cross is preferred.
Specialized Skills, Abilities, Training, License, Memberships, or Certifications:
- Previous experience of being a lesson-assistant is an asset.
- Additional pool-related certification is considered an asset (ie. Assistant Instructor).
- Standard First Aid with CPR-C/AED is considered an asset.
- Possess some knowledge and understanding of risk mitigation and safety practices in an outdoor pool setting.
- Eagerness to learn and take initiative to build positive working relationships with coworkers, participants and community members.
- Demonstrate a positive attitude towards tasks and willingness to grow.
Applications will be received until July 10, 2026 at 4:30 pm. Accommodations are available for people with disabilities throughout all stages of the recruitment process. Applicants should make their needs known in advance. While we appreciate all applications received, only those selected for an interview will be contacted. Personal information collected in response to this advertisement is collected under the authority of the Municipal Act, 2001 to determine eligibility for employment with the City of Stratford. Please direct inquiries to the Human Resources Department at hr@stratford.ca
Lifeguard employer: Stratford Rotary Complex
The City of Stratford is an excellent employer, offering a supportive work environment where community service and safety are paramount. As a Lifeguard, you will benefit from comprehensive training opportunities, a positive team culture, and the chance to make a meaningful impact on the lives of residents in Stratford. With a commitment to employee growth and inclusivity, this role provides a rewarding experience in a vibrant community setting.
StudySmarter Expert Advice🤫
We think this is how you could land Lifeguard
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Stratford Rotary Complex and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Stratford Rotary Complex and let us see your personality shine through!
We think you need these skills to ace Lifeguard
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Stratford Rotary Complex.
Get Familiar with Our Brand:Before applying, take some time to learn about Stratford Rotary Complex and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Stratford Rotary Complex
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Stratford Rotary Complex.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Stratford Rotary Complex will surely appreciate.
