At a Glance
- Tasks: Manage night reception, greet guests, and ensure their satisfaction.
- Company: Join the vibrant Stratford Manor Hotel & Spa, part of The QHotels Collection.
- Benefits: Free health club membership, discounts, training support, and free parking.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Perfect for night owls who love delivering exceptional customer service.
- Qualifications: Must be friendly, courteous, and have conflict resolution skills.
Are you a night owl? Do you thrive on delivering outstanding customer service?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
What will I do? You’ll manage the reception during the night, greeting guests upon arrival, administering check ins and check outs and ensuring all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this the role for me?
- Ability to work with minimum supervision
- Passion for delivering exceptional guest service
- Courteous and pleasant attitude
- Conflict resolution experience
Curious to find out more? Stratford Manor Hotel & Spa is located in Stratford-upon-Avon. Our hotel is a 4*, 104-bedroom property and has The Shakespeare restaurant and terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a cinema and games room, gym, pool, steam room, sauna, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that our hotel has been accredited with bronze from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Night Receptionist in Stratford-upon-Avon employer: Stratford Manor Hotel
Stratford Manor Hotel & Spa is an excellent employer, offering a vibrant work culture that prioritises guest satisfaction and team collaboration. With flexible hours to accommodate personal commitments, comprehensive training, and opportunities for career development, employees can thrive in a supportive environment that values inclusivity and professional growth. Additionally, staff enjoy exclusive discounts and convenient parking, making it a rewarding place to build a career in hospitality.
