At a Glance
- Tasks: Coordinate guest experiences and manage front of house operations with a friendly approach.
- Company: Join the QHotels Collection, known for outstanding service and a welcoming atmosphere.
- Benefits: Enjoy free health club membership, discounts, training support, and more perks!
- Other info: Work in a stunning hotel with fantastic leisure facilities and career growth opportunities.
- Why this job: Be part of a dynamic team and create memorable experiences for guests every day.
- Qualifications: Experience in administration or hospitality, plus great communication and problem-solving skills.
The predicted salary is between 20000 - 25000 £ per year.
Do you pride yourself on providing outstanding guest service? Are you a natural people person?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
What will I do? Supporting the front of house team in the co-ordination and sales of the guest experience from initial reservation through to arrival and everything in-between! Dealing with all direct and third-party guest requests as well as completing daily checks on all reservations, identifying any potential upselling opportunities.
Is this the role for me?
- Experience in an administration role or within a hotel front of house role
- Confidence to upsell
- Good time management and multi-tasking skills
- Ability to problem solve
Curious to find out more? Stratford Manor Hotel & Spa is located in Stratford-upon-Avon. Our hotel is a 4*, 104-bedroom property and has The Shakespeare restaurant and terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a cinema and games room, gym, pool, steam room, sauna, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equally so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that all of our hotels have now been accredited with either a Bronze or Silver Award from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Front of House Co-ordinator in Stratford-upon-Avon employer: Stratford Manor Hotel
At Stratford Manor Hotel & Spa, we pride ourselves on being an exceptional employer, offering a supportive work culture where every team member is valued. With benefits like free health club membership, professional development support, and a commitment to diversity and inclusion, we ensure our Room Attendants thrive in a rewarding environment. Join us in creating memorable experiences for our guests while enjoying unique perks in the beautiful setting of Stratford-upon-Avon.
