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For Companies At a Glance
- Tasks: Assist in managing pensions for 296,000 members and provide exceptional customer service.
- Company: Strathclyde Pension Fund Office, dedicated to supporting local government employees.
- Benefits: Hybrid working options, flexible hours, and a supportive work environment.
- Why this job: Join a dynamic team and make a real difference in people's financial futures.
- Qualifications: Strong numeracy skills and excellent written communication abilities.
- Other info: Inclusive application process with support for accessibility needs.
The predicted salary is between 36000 - 60000 £ per year.
An opportunity has arisen for a Pensions Assistant Position within our team at Strathclyde Pension Fund Office (SPFO). Strathclyde Pension Fund (SPFO) provides pensions for around 296,000 members of the Local Government Pension Scheme (LGPS) in the West of Scotland. We seek applicants that are self‑motivated, flexible and enthused by change. The ideal applicants will bring a commitment to exceptional customer service and can demonstrate excellent numeracy and written communication skills.
Upon arrival you will be required to complete a numeracy test, prior to a 20 minute competency based interview. Hybrid working is available in this role. If you’re shortlisted for the post we look forward to telling you more about our approach to ensuring the needs of the business are met along with flexibility to manage and maintain your work life balance.
Application Process
We want everyone to be able to apply. If you need the Application Pack in another format, like Braille, large print, or another language, please call us on 0141 287 1054. If we need to post it to you, we’ll send it by second‑class mail within three working days. Please allow enough time to complete and return your application before the closing date. If you think you might need more time because of accessibility needs, please get in touch and we’ll be happy to help. There are also a number of Accessibility Tools compatible with the myjobscotland website which may assist you with your application.
Pensions Assistants employer: Strateon
Contact Detail:
Strateon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Assistants
✨Tip Number 1
Get to know the company! Research Strathclyde Pension Fund and understand their values and mission. This will help you tailor your responses during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Since you'll be taking a numeracy test, brush up on your maths skills beforehand. Use online resources or apps to sharpen your abilities, so you can walk into that test feeling confident.
✨Tip Number 3
Prepare for the competency-based interview by thinking of examples from your past experiences that showcase your customer service skills and flexibility. We all have stories to tell, so pick the ones that best highlight your strengths!
✨Tip Number 4
Don't forget to apply through our website! It’s the easiest way to ensure your application gets noticed. Plus, if you need any assistance with the application process, just reach out – we're here to help!
We think you need these skills to ace Pensions Assistants
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. We want to see how your skills and experiences match what they're looking for, so make sure you highlight those in your application!
Show Off Your Customer Service Skills: Since this role is all about exceptional customer service, don’t forget to include examples of how you've provided great service in the past. We love seeing real-life stories that demonstrate your commitment!
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and get to the point. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to receive your details, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Strateon
✨Brush Up on Your Numeracy Skills
Since you'll be taking a numeracy test, it's crucial to practice beforehand. Use online resources or past papers to get comfortable with the types of questions you might face. This will not only boost your confidence but also help you perform better during the test.
✨Know Your Customer Service Principles
Exceptional customer service is key for this role. Think about examples from your past experiences where you've gone above and beyond for a customer. Be ready to discuss these during the interview to show how you embody this commitment.
✨Prepare for Competency-Based Questions
Competency-based interviews focus on your past behaviour as an indicator of future performance. Familiarise yourself with the STAR method (Situation, Task, Action, Result) to structure your answers effectively. Prepare specific examples that highlight your flexibility and self-motivation.
✨Embrace the Hybrid Working Model
Since hybrid working is available, think about how you can manage your time effectively in both remote and office settings. Be prepared to discuss your strategies for maintaining productivity and work-life balance, as this shows you're adaptable and forward-thinking.
