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- Tasks: Manage problems and incidents to enhance digital service quality and performance.
- Company: Join Glasgow City Council's innovative Digital Services team.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive work environment.
- Why this job: Make a real impact on Glasgow's residents while developing your skills.
- Qualifications: Passion for problem-solving and a desire to improve services.
- Other info: Be part of a dynamic team during an exciting transformation.
The predicted salary is between 28800 - 48000 £ per year.
Glasgow is transforming the way it delivers Digital Services - and we want you to be part of it. If you're ready to make an impact and looking for a role where your ideas truly matter and make a difference, this could be the opportunity you've been waiting for.
Glasgow City Council is seeking to recruit a permanent Problem and Incident Officer within Digital Services. You will be responsible for problem and incident management and continual service improvement, driving initiatives to enhance service quality and performance. This is a key role in the Council's multi-source operating model that involves a number of Managed Service Providers and an in-house Service and Integration Management (SIAM) function.
This is an excellent opportunity for the right person to be involved in a range of work in a complex organisation, supporting delivery of critical services to enable all parts of the Council Family and improve the lives of Glasgow's residents. We are seeking passionate and innovative individuals who are eager to make a real impact. This is an opportunity to join a dynamic, growing and supportive team, at an exciting time. Hybrid working is available in this role.
If you're shortlisted for the post we look forward to telling you more about our approach to ensuring the needs of the business are met along with flexibility to manage and maintain your work-life balance.
Application Packs: We want everyone to be able to apply. If you need the Application Pack in another format, like Braille, large print, or another language, please call us on 0141 287 1054. If we need to post it to you, we'll send it by second-class mail within three working days. Please allow enough time to complete and return your application before the closing date. If you think you might need more time because of accessibility needs, please get in touch and we'll be happy to help. There are also a number of Accessibility Tools compatible with the myjobscotland website which may assist you with your application.
Further Information: Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts.
For further information about working for us please refer to our website GCC HR Policies.
Problem and Incident Officer in Glasgow employer: Strateon
Contact Detail:
Strateon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Problem and Incident Officer in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Glasgow City Council. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by researching common questions for Problem and Incident Officers. Think about how your skills can drive service improvement and be ready to share specific examples of your past experiences.
✨Tip Number 3
Show your passion for making an impact! During interviews, express your enthusiasm for enhancing service quality and how you can contribute to the Council's mission. Let them see your innovative side!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the team you could be joining.
We think you need these skills to ace Problem and Incident Officer in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Problem and Incident Officer. We want to see how you can make a real impact in our Digital Services team!
Show Your Passion: Let your enthusiasm shine through! We’re looking for innovative individuals who are eager to contribute. Share examples of how you've driven service improvements or tackled challenges in previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need about the role and our team there.
How to prepare for a job interview at Strateon
✨Know Your Stuff
Make sure you understand the key responsibilities of a Problem and Incident Officer. Brush up on problem management frameworks and incident response strategies. Being able to discuss these topics confidently will show that you're serious about the role.
✨Show Your Passion
Glasgow City Council is looking for individuals who are eager to make an impact. Be prepared to share examples of how you've driven service improvements in the past. This will demonstrate your commitment to enhancing service quality and performance.
✨Ask Smart Questions
Prepare thoughtful questions about the team's current challenges and future initiatives. This not only shows your interest in the role but also gives you insight into how you can contribute effectively to the team.
✨Embrace Flexibility
Since hybrid working is available, be ready to discuss how you manage your work-life balance. Highlight your adaptability and willingness to collaborate with both in-house teams and Managed Service Providers, as this is crucial for success in this role.
