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For Companies At a Glance
- Tasks: Support financial services by managing billing, collections, and customer service.
- Company: Join Glasgow City Council's dynamic Revenues & Benefits team.
- Benefits: Enjoy hybrid working, competitive pay, and a supportive work-life balance.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and experience with IT systems are essential.
- Other info: Temporary role for up to 12 months with great career growth potential.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Strateon Glasgow, Scotland, United Kingdom
Administrative Assistant
Strateon Glasgow, Scotland, United Kingdom
Responsibilities
Based in Financial Services, within CBS Revenues & Benefits team, you will be responsible for a wide range of service delivery processes across the business. Revenues and Benefits is a customer facing service involving the billing and collection of Council Tax and Non Domestic Rates and the administration of Housing Benefit, Council Tax Reduction and Discretionary Housing Payments. Applications are invited from candidates who can excel in a fast-paced environment, have the ability to work under the pressure of high volume financial transactions and make decisions required to support our customers. Excellent communication, sound customer service skills and the ability to use multiple IT packages and systems are required for the role. A flexible approach to the needs of the organisation is essential as is positivity and enthusiasm to working in new ways. Hybrid working is available for this role. If you are shortlisted for the post, we look forward to telling you more about our approach to ensuring the needs of the business are met along with flexibility to manage and maintain your work life balance. This role involves access to information that requires a PVG check. The cost of this check will be payable by successful applicants. This temporary post is for a period up to 12 months.
Application Packs
The following alternative Application Packs can be requested in other format for example, Braille, Audio and other languages. To request an alternative Application Pack please phone 0141 287 1054. Packs will be posted out to you 2nd class within 3 working days of receiving your telephone request. Please note the closing date of the job advert if requesting this to ensure that you give yourself plenty of time to complete your application form and return to us.
Further Information
Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts. For further information about working for us please refer to our website GCC HR Policies.
Seniority level
- Entry level
Employment type
- Temporary
Job function
- Administrative
- Industries: Administrative and Support Services
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Administrative Assistant employer: Strateon
Contact Detail:
Strateon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the financial services sector, especially those working in revenues and benefits. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and financial transactions. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your IT skills! Be ready to discuss the various software and systems you’ve used in previous roles. We love candidates who can demonstrate their tech-savviness in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates right there, making it super easy for us to connect.
We think you need these skills to ace Administrative Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Administrative Assistant. We want to see how you can excel in our fast-paced environment, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since this role involves customer-facing services, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively with customers and colleagues alike.
Highlight IT Proficiency: We’re looking for someone who can handle multiple IT packages and systems. Be sure to mention any relevant software or tools you’re familiar with in your application. This will show us that you’re ready to hit the ground running!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details and can keep you updated throughout the process. Plus, it’s super easy to do!
How to prepare for a job interview at Strateon
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of an Administrative Assistant in a financial services context. Familiarise yourself with terms like Council Tax, Housing Benefit, and the importance of customer service in this role. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Skills
Prepare examples that highlight your communication skills and ability to handle high-pressure situations. Think of times when you've successfully managed multiple tasks or resolved customer issues. Be ready to discuss how you used IT packages to streamline processes or improve service delivery.
✨Emphasise Flexibility
Since the role requires a flexible approach, be prepared to discuss how you've adapted to changing circumstances in previous jobs. Share specific instances where you’ve had to adjust your work style or priorities to meet organisational needs, demonstrating your enthusiasm for working in new ways.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, hybrid working arrangements, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can contribute to the team's success.