IT Operations Engineer in Chippenham

Hours: Standard hours + emergency weekend support

Overview

We are seeking an IT Operations Engineer to provide hands-on, on-site IT support at our Chippenham facility. This role ensures the smooth operation of local IT systems, infrastructure, and end-user environments across both office and manufacturing settings, working closely with regional IT Operations.

Responsibilities

• Provide on-site technical support for hardware, software, desktops, laptops, mobile devices, and printers.
• Troubleshoot user access, connectivity, and application issues.
• Perform routine checks and basic administration of local servers, ESX hosts, backups, and network equipment.
• Act as first responder for IT incidents, including outages and device failures.
• Support manufacturing-related IT equipment (e.g., scanners, label printers, shop-floor systems).
• Escalate complex issues to regional or specialist IT teams.
• Maintain accurate documentation, asset inventory, and ticket updates.
• Assist with device deployments, refreshes, updates, and compliance activities.

Requirements

• Experience in IT support, IT operations, or systems administration in an on-site environment.
• Strong hands-on troubleshooting skills across hardware, software, and networks.
• Basic knowledge of Windows server environments and virtualization (e.g., VMware ESX).
• Familiarity with network infrastructure and incident management processes.
• Strong communication skills and a customer-focused approach.
• Ability to work independently on-site and support rotational extended coverage when required.