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- Tasks: Answer customer calls, provide support, and resolve service issues.
- Company: Join a leading customer service team in Birmingham.
- Benefits: Competitive pay, potential for permanent role, and valuable experience.
- Why this job: Perfect for those passionate about customer service and digital banking.
- Qualifications: Strong communication skills and a positive attitude required.
- Other info: Work in a fast-paced environment with great team dynamics.
The predicted salary is between 27040 - 27040 £ per year.
Strategic Staffing Solutions customer in Birmingham is looking for 5 Call Centre Agents to join their growing team. This is a great opportunity for individuals with a passion for customer service and digital banking, whether experienced or looking to build a career in a fast-paced customer-focused environment.
This Customer Support team covers the opening hours of the contact centre, from 8am to 8pm and staff will be required to work alternative shift patterns over 5 days per week, scheduled in advance.
What you’ll do:
- Answer incoming calls from customers, providing product information, account opening services as well as account servicing and general support.
- Build rapport with our customers to resolve service issues and customer questions.
- Take ownership of customer enquiries and respond to escalated customer issues in accordance with agreed procedures.
- Support the day-to-day coverage of customer account maintenance processes including but not limited to application review and processing, money movement, correspondence and complaint handling and responses.
- Document all service interactions for each assigned customer in accordance with established procedures and compliance policies.
- Recognise that quality is measured through call recordings and case auditing.
- Meet established goals for all metrics, including call and case quality, productivity and customer acquisition by focusing on maximising service to customers.
- Communicate professionally with customers, leadership and peers on status of accounts and escalations in accordance with established standards.
- Complete ongoing compliance and remedial training as scheduled.
- Proactively identify any new issues or risks.
What we expect from you:
- Positive, self-directed, detail-oriented individuals with a passion to deliver exceptional service to customers and able to work independently in a team-oriented and fast paced environment.
- Strong interpersonal and communication skills, negotiation skills are a plus.
- Good problem-solving skills.
- Is adaptable, high-energy levels and desire to help others.
- Excellent team player.
- Good analytical and problem-solving skills with a view to support changes to processes.
- Excellent written and verbal communication skills.
- Experience in a retail banking environment or other similar customer service environment.
What we offer:
- At least a 12-month contract, with a strong possibility of becoming a permanent role.
- Competitive hourly rate of £13.
- Valuable international experience with one of the most prestigious companies in the United Kingdom.
Call Center Representative employer: Strategic Staffing Solutions
Contact Detail:
Strategic Staffing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Representative
✨Tip Number 1
Get to know the company! Research Strategic Staffing Solutions and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your phone skills! Since you'll be a Call Centre Representative, it’s crucial to sound confident and friendly on calls. Try role-playing with a friend to get comfortable with common customer queries.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one. This will impress them during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Call Center Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your passion for helping others to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're excited about the role and how your background makes you a great fit. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves a lot of talking, make sure your written application reflects your strong communication skills. Clear, concise, and engaging writing will catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Don’t miss out!
How to prepare for a job interview at Strategic Staffing Solutions
✨Know Your Stuff
Before the interview, make sure you understand the role of a Call Centre Representative. Familiarise yourself with common customer service scenarios and digital banking concepts. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role is all about customer interaction, be ready to demonstrate your interpersonal skills. Think of examples from your past experiences where you've successfully resolved issues or built rapport with customers. This will highlight your ability to connect with people, which is crucial for the job.
✨Prepare for Common Questions
Anticipate questions like 'How would you handle an angry customer?' or 'Can you give an example of a time you went above and beyond for a customer?'. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or training opportunities. This shows that you're not just interested in the job, but also in how you can grow within the company.