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- Tasks: Provide top-notch customer service and support in a fast-paced call centre environment.
- Company: Join a world-leading investment bank with a focus on digital banking.
- Benefits: Earn £13 per hour, with potential for permanent employment after 12 months.
- Why this job: Kickstart your career in customer service while making a real difference for customers.
- Qualifications: Passion for customer service and strong communication skills are essential.
- Other info: Flexible shift patterns and a dynamic team environment await you!
The predicted salary is between 27040 - 27040 £ per year.
We are looking for a number of Customer Service focussed Call Centre Agents to work for a World leading Investment Bank located in Birmingham on 12 month contracts. We’re looking for people that have a passion for customer service and digital banking to join the UK's leading customer support team. Are you an experienced customer service professional or have a desire to build a career in customer services?
Responsibilities:
- Answer incoming calls from customers, providing product information, account opening services as well as account servicing and general support.
- Build rapport with our customers to resolve service issues and customer questions.
- Take ownership of customer enquiries and respond to escalated customer issues in accordance with agreed procedures.
- Support the day-to-day coverage of customer account maintenance processes including but not limited to application review and processing, money movement, correspondence and complaint handling and responses.
- Document all service interactions for each assigned customer in accordance with established procedures and compliance policies.
- Recognise that quality is measured through call recordings and case auditing.
- Meet established goals for all metrics, including call and case quality, productivity and customer acquisition by focusing on maximising service to customers.
- Communicate professionally with customers, leadership and peers on status of accounts and escalations in accordance with established standards.
- Complete ongoing compliance and remedial training as scheduled.
- Proactively identify any new issues or risks.
Required Experience:
- Positive, self-directed, detail-oriented individuals with a passion to deliver exceptional service to customers and able to work independently in a team-oriented and fast paced environment.
- Strong interpersonal and communication skills; negotiation skills are a plus.
- Good problem-solving skills.
- Is adaptable, high-energy levels and desire to help others.
- Excellent team player.
- Good analytical and problem-solving skills with a view to support changes to processes.
- Excellent written and verbal communication skills.
- Experience in a retail banking environment or other similar customer service environment.
The Customer Support team covers the opening hours of the contact centre, from 8am to 8pm and staff will be required to work alternative shift patterns over 5 days per week, scheduled in advance. Role is an initial 12 month contract with the hope for the candidates to convert to perm employees. Pay is £13 per hour (£17.17 p/h Umbrella Rate).
Please send me your CV for an immediate review.
Call Centre Customer Service Representative in Birmingham employer: Strategic Staffing Solutions
Contact Detail:
Strategic Staffing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Customer Service Representative in Birmingham
✨Tip Number 1
Get to know the company! Research the investment bank and understand their values, services, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, try role-playing with a friend or family member. Focus on being clear, friendly, and professional – it’ll make a world of difference when you’re on the line with customers.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved customer issues. Be ready to share these stories in your interview to demonstrate your ability to handle challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Call Centre Customer Service Representative in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and digital banking. Let us know why you’re excited about joining our team and how you can contribute.
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Strategic Staffing Solutions
✨Know Your Stuff
Before the interview, make sure you understand the basics of customer service and digital banking. Brush up on common banking terms and services, as well as the specific products offered by the company. This will help you answer questions confidently and show your passion for the role.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your problem-solving skills and ability to handle customer inquiries. Think of situations where you went above and beyond for a customer or resolved a tricky issue. This will demonstrate your capability and commitment to exceptional service.
✨Practice Active Listening
During the interview, practice active listening. Make sure to listen carefully to the interviewer’s questions and respond thoughtfully. This not only shows your communication skills but also reflects how you would interact with customers in the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training processes, or what success looks like in this role. This shows your interest in the position and helps you determine if it’s the right fit for you.