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- Tasks: Provide exceptional customer service and support in a fast-paced call centre environment.
- Company: Join a prestigious company in Birmingham with a focus on digital banking.
- Benefits: Competitive pay, potential for permanent role, and valuable international experience.
- Why this job: Perfect for those passionate about helping others and building a career in customer service.
- Qualifications: Strong communication skills and a positive attitude; retail banking experience is a plus.
- Other info: Flexible shift patterns and a supportive team-oriented culture.
The predicted salary is between 27040 - 27360 £ per year.
Strategic Staffing Solutions customer in Birmingham is looking for 5 Call Centre Agents to join their growing team. This is a great opportunity for individuals with a passion for customer service and digital banking, whether experienced or looking to build a career in a fast-paced customer-focused environment.
This Customer Support team covers the opening hours of the contact centre, from 8am to 8pm and staff will be required to work alternative shift patterns over 5 days per week, scheduled in advance.
What you’ll do:
- Answer incoming calls from customers, providing product information, account opening services as well as account servicing and general support.
- Build rapport with our customers to resolve service issues and customer questions.
- Take ownership of customer enquiries and respond to escalated customer issues in accordance with agreed procedures.
- Support the day-to-day coverage of customer account maintenance processes including but not limited to application review and processing, money movement, correspondence and complaint handling and responses.
- Document all service interactions for each assigned customer in accordance with established procedures and compliance policies.
- Recognise that quality is measured through call recordings and case auditing.
- Meet established goals for all metrics, including call and case quality, productivity and customer acquisition by focusing on maximising service to customers.
- Communicate professionally with customers, leadership and peers on status of accounts and escalations in accordance with established standards.
- Complete ongoing compliance and remedial training as scheduled.
- Proactively identify any new issues or risks.
What we expect from you:
- Positive, self-directed, detail-oriented individuals with a passion to deliver exceptional service to customers and able to work independently in a team-oriented and fast paced environment.
- Strong interpersonal and communication skills, negotiation skills are a plus.
- Good problem-solving skills.
- Is adaptable, high-energy levels and desire to help others.
- Excellent team player.
- Good analytical and problem-solving skills with a view to support changes to processes.
- Excellent written and verbal communication skills.
- Experience in a retail banking environment or other similar customer service environment.
What we offer:
- At least a 12-month contract, with a strong possibility of becoming a permanent role.
- Competitive hourly rate of £13.
- Valuable international experience with one of the most prestigious companies in the United Kingdom.
Call Center Representative in Birmingham employer: Strategic Staffing Solutions
Contact Detail:
Strategic Staffing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Representative in Birmingham
✨Tip Number 1
Get to know the company! Research Strategic Staffing Solutions and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your phone skills! Since this role is all about customer calls, try role-playing with a friend. Focus on being friendly, clear, and solution-oriented – just like you would with a customer.
✨Tip Number 3
Be ready to share your experiences! Think of examples from your past jobs or situations where you’ve provided great customer service. This will help you stand out during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Call Center Representative in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Call Centre Representative role. Highlight any customer service experience you have, especially in digital banking or similar environments. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and why you’d be a great fit for our team. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Your Communication Skills: Since communication is key in this role, make sure your written application reflects your strong verbal and written skills. We love clear, concise, and engaging language that shows off your personality!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Strategic Staffing Solutions
✨Know Your Stuff
Before the interview, make sure you understand the basics of customer service and digital banking. Brush up on common banking terms and practices, as well as the specific services the company offers. This will show that you're genuinely interested and prepared.
✨Show Off Your People Skills
As a Call Centre Representative, you'll be dealing with customers all day. Prepare examples of how you've successfully handled difficult situations or resolved customer issues in the past. This will demonstrate your strong interpersonal skills and ability to build rapport.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on answering common interview questions related to customer service, such as how you would handle an irate customer or what steps you take to ensure quality service. The more you practice, the more confident you'll feel.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.