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For Companies At a Glance
- Tasks: Lead ITIL projects and manage release management initiatives to enhance service quality.
- Company: Join Stratacent, a leading IT Managed Services firm with a global presence.
- Benefits: Enjoy competitive salary, health benefits, and opportunities for professional growth.
- Why this job: Make a real impact in IT service management and drive digital transformation.
- Qualifications: 5-7 years in IT project management with strong ITIL knowledge and leadership skills.
- Other info: Dynamic work environment with a focus on innovation and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Stratacent is seeking an experienced ITIL Manager with expertise in release management to join our team. The ideal candidate should have a strong background in managing ITIL-based projects, with extensive experience in leading release management initiatives. As an ITIL Manager, you will play a critical role in planning, executing, and delivering ITIL projects to enhance service quality and operational efficiency.
Responsibilities
Lead and manage ITIL-based projects focused on release management, from initiation to closure, ensuring successful delivery within defined timelines, budgets, and quality standards.
Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders and senior management, aligning project goals with business and ITIL frameworks.
Develop and execute comprehensive project plans, including resource allocation, schedules, risk management, and change control processes, ensuring adherence to project management methodologies.
Coordinate and collaborate with cross-functional teams, including incident management, problem management, release management, and IT service desk teams, to drive project activities and deliverables.
Implement and enhance ITIL-based processes, policies, and procedures related to incident, problem, and change management, ensuring compliance with ITIL frameworks and industry best practices.
Utilize ITIL tools and technologies, such as ServiceNow, Remedy, JIRA, or similar platforms, to streamline and automate release management processes.
Monitor project progress, track key performance indicators (KPIs), and report project status, risks, and issues to stakeholders and senior management, facilitating decision-making and issue resolution.
Manage project budgets, track expenditures, and ensure efficient utilization of resources, while maintaining cost-effectiveness and value delivery.
Conduct post-project reviews, evaluate project outcomes against defined objectives, capture lessons learned, and contribute to continuous improvement of ITIL practices and project management processes.
Develop and implement release management strategies, processes, and policies to ensure efficient and successful software releases.
Define release milestones, deliverables, and dependencies, and create detailed release plans and schedules.
Manage the release lifecycle, including release readiness reviews, release deployment activities, and post-release evaluations.
Lead the incident and problem management process, ensuring timely identification, classification, investigation, and resolution of incidents and problems, while minimizing business impact and adhering to service-level agreements (SLAs).
Conduct thorough root cause analysis for major incidents and recurring problems, working with relevant teams to identify underlying causes, implement preventive measures, and drive continuous improvement.
Develop and maintain incident and problem management documentation, including standard operating procedures (SOPs), incident response plans, and knowledge base articles, to enable efficient incident resolution and problem diagnosis.
Monitor incident and problem trends, metrics, and performance indicators, and provide regular reports and analysis to stakeholders and management, identifying areas for improvement and implementing corrective actions.
Stay up to date with ITIL frameworks, industry trends, and emerging technologies in incident, problem, and release management, and proactively recommend improvements and innovations to enhance service quality and operational efficiency.
Experience Required
- Bachelor\’s degree in computer science, information technology, or a related field.
- Minimum of 5 – 7 years of experience in IT project management, with a strong focus on incident, problem, and change management, following ITIL principles and frameworks.
- Experience managing risks and resolving challenges that impact release scope, quality, and schedules.
- Experience in communicating necessary release details to business teams and cross functional team; managing, planning, and negotiating release activities and initiating and overseeing progressive release processes.
- Proficiency in developing automation and release management tools along with scripts necessary for the construction, continuous integration, and deployment of software release.
- In-depth knowledge and practical experience in implementing and managing ITIL processes, particularly release management.
- Proven experience in leading and managing cross-functional project teams, including internal resources, vendors, and stakeholders.
- Proficiency in ITIL tools and technologies, such as ServiceNow, Remedy, JIRA, or similar platforms, for incident, problem, and release management.
- Strong understanding of IT service management (ITSM) principles, change management processes, and IT governance frameworks.
- Excellent project management skills, with a deep understanding of project management methodologies and best practices.
- Strong leadership and communication skills, with the ability to effectively interact with stakeholders at all levels of the organization.
- ITIL certifications, such as ITIL Foundation, ITIL Practitioner, or ITIL Service Manager, are highly desirable.
About Us
Stratacent is an IT Managed Services firm, headquartered in Jersey City, NJ, with two global delivery centers and offices in New York City, India, London and Canada. We are a leading IT services provider focusing in Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their digital transformation journey and provide solutions around Cloud Services, Automation, Data and Analytics, Application Development, IT Service Management and Cyber Security. We have partnerships with AWS, Azure, Google Cloud Platform, Automation Anywhere, Snowflake and SAS.
Stratacent is an equal opportunity employer. As such, to the extent defined by federal, state, and municipal law, Stratacent will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factor protected by law.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
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ITIL Manager employer: Stratacent
Contact Detail:
Stratacent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITIL Manager
✨Network Like a Pro
Get out there and connect with folks in the industry! Attend meetups, webinars, or even just grab a coffee with someone who’s already in the ITIL space. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share specific examples of how you've successfully managed ITIL projects or led release management initiatives. This is your time to shine and show them what you can bring to the table.
✨Tailor Your Approach
Every company has its own vibe, so make sure you adapt your pitch accordingly. Research Stratacent and understand their values and goals. When you apply through our website, highlight how your experience aligns with their mission in the IT services sector.
✨Follow Up Like a Boss
After an interview or networking event, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows that you're genuinely interested in the role. Plus, it’s a great way to reiterate your enthusiasm for joining the team!
We think you need these skills to ace ITIL Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ITIL Manager role. Highlight your experience in release management and ITIL-based projects, showcasing how your skills align with what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about ITIL and how your background makes you the perfect fit for our team. Keep it engaging and relevant!
Showcase Your Achievements: Don’t just list your responsibilities; highlight your achievements in previous roles. Use metrics where possible to demonstrate how you've improved service quality or operational efficiency in past projects.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Stratacent
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially around release management. Be ready to discuss how you've applied ITIL principles in past projects and how they can enhance service quality and operational efficiency.
✨Showcase Your Project Management Skills
Prepare to talk about specific ITIL-based projects you've led. Highlight your experience with project planning, risk management, and how you’ve successfully delivered projects within timelines and budgets.
✨Familiarise Yourself with Tools
Get comfortable with ITIL tools like ServiceNow, JIRA, or Remedy. Be prepared to discuss how you've used these platforms to streamline release management processes and improve team collaboration.
✨Communicate Effectively
Practice articulating complex ideas clearly and concisely. You'll need to demonstrate your ability to communicate with cross-functional teams and stakeholders, so think of examples where your communication made a difference in project outcomes.
