At a Glance
- Tasks: Lead ITIL projects and manage release management initiatives to enhance service quality.
- Company: Join Stratacent, a leading IT Managed Services firm with a global presence.
- Benefits: Enjoy competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on innovation and continuous improvement.
- Why this job: Make a real impact in IT service management and drive digital transformation.
- Qualifications: 5-7 years in IT project management with strong ITIL knowledge and leadership skills.
The predicted salary is between 58500 - 71500 £ per year.
Stratacent is seeking an experienced ITIL Manager with expertise in release management to join our team. The ideal candidate should have a strong background in managing ITIL-based projects, with extensive experience in leading release management initiatives. As an ITIL Manager, you will play a critical role in planning, executing, and delivering ITIL projects to enhance service quality and operational efficiency.
Responsibilities
- Lead and manage ITIL-based projects focused on release management, from initiation to closure, ensuring successful delivery within defined timelines, budgets, and quality standards.
- Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders and senior management, aligning project goals with business and ITIL frameworks.
- Develop and execute comprehensive project plans, including resource allocation, schedules, risk management, and change control processes, ensuring adherence to project management methodologies.
- Coordinate and collaborate with cross-functional teams, including incident management, problem management, release management, and IT service desk teams, to drive project activities and deliverables.
- Implement and enhance ITIL-based processes, policies, and procedures related to incident, problem, and change management, ensuring compliance with ITIL frameworks and industry best practices.
- Utilize ITIL tools and technologies, such as ServiceNow, Remedy, JIRA, or similar platforms, to streamline and automate release management processes.
- Monitor project progress, track key performance indicators (KPIs), and report project status, risks, and issues to stakeholders and senior management, facilitating decision-making and issue resolution.
- Manage project budgets, track expenditures, and ensure efficient utilization of resources, while maintaining cost-effectiveness and value delivery.
- Conduct post-project reviews, evaluate project outcomes against defined objectives, capture lessons learned, and contribute to continuous improvement of ITIL practices and project management processes.
- Develop and implement release management strategies, processes, and policies to ensure efficient and successful software releases.
- Define release milestones, deliverables, and dependencies, and create detailed release plans and schedules.
- Manage the release lifecycle, including release readiness reviews, release deployment activities, and post-release evaluations.
- Lead the incident and problem management process, ensuring timely identification, classification, investigation, and resolution of incidents and problems, while minimizing business impact and adhering to service-level agreements (SLAs).
- Conduct thorough root cause analysis for major incidents and recurring problems, working with relevant teams to identify underlying causes, implement preventive measures, and drive continuous improvement.
- Develop and maintain incident and problem management documentation, including standard operating procedures (SOPs), incident response plans, and knowledge base articles, to enable efficient incident resolution and problem diagnosis.
- Monitor incident and problem trends, metrics, and performance indicators, and provide regular reports and analysis to stakeholders and management, identifying areas for improvement and implementing corrective actions.
- Stay up to date with ITIL frameworks, industry trends, and emerging technologies in incident, problem, and release management, and proactively recommend improvements and innovations to enhance service quality and operational efficiency.
Experience Required
- Bachelor's degree in computer science, information technology, or a related field.
- Minimum of 5 - 7 years of experience in IT project management, with a strong focus on incident, problem, and change management, following ITIL principles and frameworks.
- Experience managing risks and resolving challenges that impact release scope, quality, and schedules.
- Experience in communicating necessary release details to business teams and cross-functional teams; managing, planning, and negotiating release activities and initiating and overseeing progressive release processes.
- Proficiency in developing automation and release management tools along with scripts necessary for the construction, continuous integration, and deployment of software release.
- In-depth knowledge and practical experience in implementing and managing ITIL processes, particularly release management.
- Proven experience in leading and managing cross-functional project teams, including internal resources, vendors, and stakeholders.
- Proficiency in ITIL tools and technologies, such as ServiceNow, Remedy, JIRA, or similar platforms, for incident, problem, and release management.
- Strong understanding of IT service management (ITSM) principles, change management processes, and IT governance frameworks.
- Excellent project management skills, with a deep understanding of project management methodologies and best practices.
- Strong leadership and communication skills, with the ability to effectively interact with stakeholders at all levels of the organization.
- ITIL certifications, such as ITIL Foundation, ITIL Practitioner, or ITIL Service Manager, are highly desirable.
About Us
Stratacent is an IT Managed Services firm, headquartered in Jersey City, NJ, with two global delivery centers and offices in New York City, India, London, and Canada. We are a leading IT services provider focusing on Financial Services, Insurance, Healthcare, and Life Sciences. We help our customers in their digital transformation journey and provide solutions around Cloud Services, Automation, Data and Analytics, Application Development, IT Service Management, and Cyber Security. We have partnerships with AWS, Azure, Google Cloud Platform, Automation Anywhere, Snowflake, and SAS. Stratacent is an equal opportunity employer.
ITIL Manager employer: Stratacent
As a Senior Dotnet Developer at our company, you will thrive in a dynamic and collaborative work environment that values innovation and professional growth. We offer competitive benefits, including flexible working arrangements and opportunities for continuous learning, all while being part of a supportive team that encourages creativity and excellence in software development. Located in a vibrant tech hub, our office provides access to a wealth of resources and networking opportunities, making it an ideal place for ambitious developers to advance their careers.
StudySmarter Expert Advice🤫
We think this is how you could land ITIL Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Stratacent values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Stratacent might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Stratacent!
✨Direct Apply to Stratacent
Let's not forget to apply directly through the Stratacent website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ITIL Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Stratacent.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Stratacent. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Stratacent
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
