New Homes Sales Advisor in Spennymoor

Location: Spennymoor, County Durham (with expected travel to Yorkshire for holiday cover)

Hours: 35 hours per week, Thursday - Monday (12pm - 7pm Thursday and 10am - 5pm Friday - Monday)

The Opportunity

You’ll be the guiding hand that helps our customers find and buy the home that’s right for them, making what can be a stressful experience a wonderful one. From reservation to handover, you’ll support them as they make the decisions, big and small, that make their dreams a reality.

You’ll also work with like-minded team members in our Site Management, Sales and Marketing teams to make sure developments meet the high standards of the Strata brand and are filled with happy customers. You’ll use your excellent organisational and communication skills to reassure homebuyers and progress purchases, as well as making sure all our internal systems are up to date and giving the management team the intel they need.

Who we are

We are a modern family business with over 100 years’ experience designing and building quality, contemporary new homes. We are a unique brand synonymous with contemporary design, innovative marketing, and exemplary levels of customer service. Our team are always looking for ways to improve, innovate, and challenge the norm. You’ll work in a place where your uniqueness is cherished, your development is championed, and you’re given all of the tools you’ll need to flourish. You’ll join a team with a vision to become the market leading customer experience home builder underpinned by our sustainability and social purpose credentials.

Responsibilities of the role

• Provide excellent service to our customers.
• Work with the Site Manager to deliver quality homes and an outstanding experience.
• Use your fantastic negotiating and influencing skills to achieve sales.
• Collaborate with the wider team to create strategies to drive visitors to site and ensure targets are met.
• Work with third party stakeholders; ensuring solicitors, estate agents and mortgage advisors are all proactively progressing the purchase and working towards the target exchange and completion dates.
• Provide effective, efficient and accurate processing of sales and contracts from reservation to exchange and completion via our onsite IT systems.
• Produce clear and concise written correspondence.
• Guide customers through their specification options and smooth the purchasing and handover process.
• Provide excellent presentation for the show homes, the Experience Sales Offices, the surrounding sales areas and flags/signage.
• Effectively communicate a consistent brand message.
• Ensure excellent presentation of the development at all times.
• Collate and evaluate market research for the sales management team.

What’s in it for you?

• Wellbeing mornings with various activities.
• A personalised health report annually from our partner Champion Health.
• Dedicated time for personal development with access to a whole host of content through My Development Portal.
• Access to discounted benefit options via salary sacrifice.
• Financial support when you are ill, with a generous company sick pay scheme.
• Your health needs covered with level 1 Westfield Health cover for you and dependent children.
• Holiday allowance of 26 days plus public holidays, with the flexibility to purchase up to 5 extra days each year.
• A Strata Group Fund pension scheme with contributions from both you and the company.
• Death in service benefit of a minimum 4x basic salary.
• The opportunity to work flexibly in a way that works for you (role dependent).
• A whole host of Fundraising, Volunteering and Social events to get involved in.

Are you the brick to our mortar? Then Join Us!