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For Companies At a Glance
- Tasks: Lead operations, mentor teams, and ensure high standards in event management.
- Company: Trinity Event Solutions, a vibrant and innovative event management company.
- Benefits: Competitive salary, professional development, and a fun work environment.
- Why this job: Join a passionate team and make a real impact in the events industry.
- Qualifications: Proven leadership experience and strong communication skills.
- Other info: Dynamic workplace with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Trinity Event Solutions is a vibrant and passionate company that has rapidly become recognised as a dynamic, forward-thinking creative venue procurement and event management company. Continuous investment in IT and team development has been part of the strategy from the beginning. Our relationships with hotel groups, individual venue knowledge and ongoing site visits mean that we stay at the forefront of the industry and we pass that experience on to our clients. We recognise that environmental issues are growing in importance and our approach is to support ethical buying for our clients. We have recently developed a system to allow you to make an informed selection of venues in line with your company's CSR principles.
The company's philosophy is 'event solutions with passion'. We believe in building relationships, working hard, but also having fun while supporting you and providing the service you need. Our valued clients see us as additional members of their team and we would like the opportunity to work with you in that way, too.
Job Overview
The successful candidate must be able to demonstrate the below experience:
- Achievement of financial and non-financial targets in conjunction with department managers and leadership team
- Line management of direct reports
- Support and mentor department managers
- Set training and development programmes to pre-agreed standards in conjunction with Project Manager and leadership team
- Ensure teams are delivering to agreed SOP and SLA's including pre and post calls
- Ensure any events over a specified value are highlighted to SLT and that commissions have been negotiated
- Monthly review of pre and post call feedback
- Support on client reviews when required
- Escalation process, support with supplier issues, client issues and internal team issues
- Weekly review of provisional and confirmed booking to ensure accurate recording and check for discrepancies
- Ensure teams are capturing repeat bookings of clients by reviewing recurring events
- Monthly intercompany reviews
- Intercompany referrals - maximising opportunities for these and reporting on it
- Produce report for management meetings on KPIs & target progress. Attendance to monthly meeting
- Manage the office etiquette to pre-agreed standards and ensure day to day office coverage
- Ensure delivery of the following initiatives: Destinations Champions Programme, Site Visit Programme to pre-agreed targets, The Academy programmed in conjunction with Project Manager
- Deliver any compliance requirements applicable to the client's industry sector
- Production of weekly/monthly operational reports using Microsoft Power BI
- Help to maintain correct standards of duty of care and health and safety
- Deliver to ISO standards
- Attendance at relevant industry events, internal events including board meetings
You will be a strategic and experienced operational leader who knows how to build strong teams and deliver high standards across the business. You'll bring commercial awareness, clear communication, and a practical approach to risk management, efficiency and continuous improvement. A leader with clarity and empathy creates an environment where people feel supported and motivated to perform at their best.
Work closely with the leadership team to shape and deliver the agency's operational strategy. The role involves strengthening processes, developing talent and ensuring the business runs smoothly. You will champion KPI delivery, manage costs with care and maintain transparency across all operations.
Key Skills:
- Excellent knowledge of Microsoft programmes i.e. Word/Excel
- Strong negotiation skills
- Ability to manage and develop a team
- Good levels of written and spoken English
- Excellent customer service skills
- Reliable and trustworthy
- Able to self-manage
- Flexible and comfortable with fast-paced change
- Excellent organisation and time management skills
- Able to work under own initiative
- Ability to work under pressure
- Great team player
- Keen to self-develop
- A can-do attitude
- Unafraid of new challenges
Trinity Event Solutions - Head of Operations in London employer: Strata
Contact Detail:
Strata Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trinity Event Solutions - Head of Operations in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the events industry. Attend relevant events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion! When you get the chance to chat with hiring managers or during interviews, let your enthusiasm for event management shine through. Share your ideas on how to improve operations or enhance client experiences – it’ll set you apart from the crowd.
✨Tip Number 3
Prepare for those tricky questions! Research common interview questions for operational leaders and practice your responses. Think about your past experiences and how they align with the role at Trinity Event Solutions. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make this happen together!
We think you need these skills to ace Trinity Event Solutions - Head of Operations in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for event management shine through. We love candidates who are genuinely excited about the industry and can convey that passion in their words.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that aligns with the job description. We want to see how your skills and achievements match what we're looking for in a Head of Operations.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us quickly see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Strata
✨Know Your Stuff
Before the interview, dive deep into Trinity Event Solutions' values and recent projects. Familiarise yourself with their approach to ethical buying and how they support clients' CSR principles. This will show that you’re genuinely interested and aligned with their mission.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams and achieved targets in previous roles. Highlight your experience in mentoring and developing talent, as this is crucial for the Head of Operations position. Be ready to discuss specific strategies you've implemented to improve team performance.
✨Be Ready for Scenario Questions
Expect questions about handling client issues or internal team challenges. Think of scenarios where you’ve had to negotiate or resolve conflicts effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and concisely.
✨Demonstrate Your Commercial Awareness
Show that you understand the financial aspects of operations management. Be prepared to discuss how you’ve managed costs and maximised opportunities in past roles. Bring insights on how you can contribute to achieving financial and non-financial targets at Trinity Event Solutions.
