At a Glance
- Tasks: Manage bespoke travel arrangements and fulfilment for competition winners and VIP clients.
- Company: Join Element, a leading agency creating unforgettable brand experiences worldwide.
- Benefits: Flexible working hours, inclusive culture, and opportunities for personal growth.
- Other info: Embrace diversity and contribute to a sustainable future in a supportive environment.
- Why this job: Be part of a dynamic team making memorable moments for clients globally.
- Qualifications: Fluent in English and Portuguese, with strong customer service and organisational skills.
The predicted salary is between 29700 - 36300 £ per year.
Location: London - Hybrid (plus travel as required)
Element - Prize & Rewards Agency
Part of the Strata Group, Element are a specialist agency creating brand experiences, prizes and rewards for brand, media and entertainment clients worldwide. We help them by creating and sourcing unique prize solutions, which we also organise and fulfil. We’ve created and fulfilled over 75,000 prizes to more than 40 countries worldwide.
Job Overview
We have an exciting opening for a Portuguese speaking Fulfilment Manager to handle bespoke travel arrangements and product fulfilment for lucky competition winners, VIP delegates and key clients from all over the world. Other languages are also an advantage.
Key Responsibilities
- Dealing courteously and attentively with any queries, questions or winner concerns
- Researching and booking complex travel itineraries around the world
- Providing all relevant paperwork to accounts as soon as bookings are made
- Establishing new supplier relationships within the travel and goods industries
- Working with suppliers to secure the most competitive rates and quotes
- Meticulously maintaining and updating databases
- Complex diary management
The successful candidate must be able to demonstrate the below experience:
- Fluent in English and Portuguese, with good verbal and written communication skills
- A passion for providing a first-class customer service and a desire to 'go the extra mile’
- Have the ability to work to tight deadlines and thrive under pressure
- Consider yourself enthusiastic, committed and are willing to roll your sleeves up
- Have exceptional organisation and problem-solving skills with attention to detail
- Highly self-managed and able to work unsupervised, backed up with team support
- Exceptional time management and ability to prioritise workload
- Numerical accuracy and proficiency with Excel and Word
- A positive outlook and can-do approach
For the right candidate we can consider part time hours – minimum 4 days a week.
Our Principles
We are a people-first brand experience agency with a set of core principles that guide our every action by measuring:
- A win for the client: Client success is at the forefront of everything we do. We measure our success by the impact we make for our clients. We strive to exceed your expectations, delivering moments that matter with results that matter.
- A win for the company: We believe in long-term partnerships and sustainable growth. When your business prospers, so does ours. Our commitment to excellence and innovation means we’re always ahead of the curve, offering you the best brand experiences.
- A win for the team: Our team is the lifeblood of our agency. We celebrate diversity, promote collaboration, and foster an inclusive culture where every team member feels valued and empowered. When our team thrives, their passion and dedication is reflected in everything we deliver.
- A win for you: Whether you’re engaging us for your events, already fostering a career at Strata, or considering one, our goal is to create a win for you. We’re dedicated to providing our employees with an enriching workplace that supports their growth and well-being. For our clients, a win means achieving your objectives and making your brand shine.
- A win for the planet: We are committed to making environmentally responsible choices in our work. We recognise our responsibility to minimise our impact on the planet and contribute to a sustainable future. From eco-friendly event practices to conscious resource management, we aim to create events that are a win for the environment.
Diversity at Strata
At Strata, people are at the heart of who we are. We recognise and value the diverse and unique perspectives, experiences, and backgrounds that each individual brings. We are committed to fostering a workplace where everyone feels respected, heard, valued, and empowered. We strive to create an innovative, creative, and inclusive environment where all employees and applicants can thrive.
We welcome applications from all suitably qualified individuals, regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Recruitment decisions are based solely on merit, qualifications, and business needs.
Embracing diversity isn't just our goal, it's our strength, driving us towards a more inclusive future. At Strata, we are proud to be a Disability Confident employer, committed to creating an inclusive and accessible workplace where everyone can thrive. We actively promote equal opportunities and support individuals with disabilities throughout their careers. As part of our recruitment process, we encourage candidates to let us know if they require any reasonable adjustments - our team is committed to ensuring a fair, supportive, and inclusive experience from application through to employment.
Element - Portuguese speaking Fulfilment Manager in London employer: Strata
Strata Group is an exceptional employer that prioritises a people-first culture, offering a dynamic hybrid working environment in London and Brackley. With a strong commitment to employee growth, competitive benefits including private health insurance and generous leave, and a focus on collaboration and diversity, Strata empowers its team to thrive while delivering impactful brand experiences. Join us to be part of a collective that values innovation and sustainability, ensuring every team member feels valued and supported.
StudySmarter Expert Advice🤫
We think this is how you could land Element - Portuguese speaking Fulfilment Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Strata. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Strata before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Element - Portuguese speaking Fulfilment Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Strata:Your cover letter is your chance to shine! Tell us why you want to work at Strata specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Strata!
How to prepare for a job interview at Strata
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
