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- Tasks: Manage bespoke travel arrangements for competition winners and VIP clients worldwide.
- Company: Element, part of the Strata Group, creating unique brand experiences globally.
- Benefits: Flexible working hours, inclusive culture, and opportunities for personal growth.
- Other info: Diverse workplace committed to innovation and inclusivity.
- Why this job: Join a dynamic team and make unforgettable experiences for clients around the world.
- Qualifications: Strong communication skills, customer service passion, and excellent organisational abilities.
The predicted salary is between 30000 - 40000 £ per year.
Location: Wandsworth - Hybrid (plus travel as required)
We have an exciting opening for a Fulfilment Manager to handle bespoke travel arrangements and product fulfilment for lucky competition winners, VIP delegates and key clients from around the world.
Who we are: Part of the Strata Group, Element are a specialist agency creating brand experiences, prizes and rewards for brand, media and entertainment clients worldwide. We help them by creating and sourcing unique prize solutions, which we also organise and fulfil. We’ve created and fulfilled over 75,000 prizes to more than 40 countries worldwide.
The Role:
- Dealing courteously and attentively with any queries, questions or winner concerns
- Researching and booking complex travel itineraries around the world
- Providing all relevant paperwork to accounts as soon as bookings are made
- Establishing new supplier relationships within the travel and goods industries
- Working with suppliers to secure the most competitive rates and quotes
- Meticulously maintaining and updating databases
- Complex diary management
About You:
- Fluent in English, with good verbal and written communication skills
- A passion for providing a first‑class customer service and a desire to 'go the extra mile’
- Have the ability to work to tight deadlines and thrive under pressure
- Consider yourself enthusiastic, committed and are willing to roll your sleeves up
- Have exceptional organisation and problem‑solving skills with attention to detail
- Highly self‑managed and able to work unsupervised, backed up with team support
- Exceptional time management and ability to prioritise workload
- Numerical accuracy and proficiency with Excel and Word
- A positive outlook and can‑do approach
For the right candidate we can consider part time hours - minimum 4 days a week.
Diversity at Strata Group: At Strata, people are at the heart of who we are. We recognise and value the diverse and unique perspectives, experiences, and backgrounds that each individual brings. We are committed to fostering a workplace where everyone feels respected, heard, valued, and empowered. We strive to create an innovative, creative, and inclusive environment where all employees and applicants can thrive. We welcome applications from all suitably qualified individuals, regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Recruitment decisions are based solely on merit, qualifications, and business needs. Embracing diversity isn’t just our goal, it’s our strength, driving us towards a more inclusive future.
Element - Fulfilment Manager in London employer: Strata
Contact Detail:
Strata Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Element - Fulfilment Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your responses to common interview questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and confidently.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and keep you top of mind. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace Element - Fulfilment Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We love candidates who are excited about going the extra mile for clients, so share any relevant experiences that highlight this.
Be Detail-Oriented: As a Fulfilment Manager, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who can meticulously manage their written communication, just like they would with travel arrangements.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Highlight your experience in managing complex itineraries and working under pressure, as these are crucial for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Strata
✨Know Your Stuff
Before the interview, make sure you research Element and the Strata Group. Understand their mission, values, and the specifics of the Fulfilment Manager role. This will help you tailor your answers and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves dealing with queries and concerns from winners and clients, be prepared to share examples of how you've provided excellent customer service in the past. Highlight any experiences where you went the extra mile to resolve issues or enhance customer satisfaction.
✨Demonstrate Your Organisational Skills
The job requires exceptional organisation and time management. Bring up specific instances where you successfully managed complex tasks or tight deadlines. You could even mention how you keep track of multiple travel arrangements or supplier relationships.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of a few challenging situations you've faced in previous roles and how you resolved them. This will showcase your ability to think on your feet and handle pressure, which is crucial for this position.