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- Tasks: Lead operations, mentor teams, and ensure high standards in event management.
- Company: Dynamic and passionate event solutions company focused on creativity and sustainability.
- Benefits: Competitive salary, professional development, and a fun work environment.
- Why this job: Join a vibrant team and make a real impact in the events industry.
- Qualifications: Proven leadership skills, strong communication, and a passion for operational excellence.
- Other info: Opportunity for career growth in a fast-paced, supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Trinity Event Solutions is a vibrant and passionate company that has rapidly become recognised as a dynamic, forward-thinking creative venue procurement and event management company. Continuous investment in IT and team development has been part of the strategy from the beginning. Our relationships with hotel groups, individual venue knowledge and ongoing site visits mean that we stay at the forefront of the industry and we pass that experience on to our clients. We recognise that environmental issues are growing in importance and our approach is to support ethical buying for our clients. We have recently developed a system to allow you to make an informed selection of venues in line with your company's CSR principles. The company’s philosophy is 'event solutions with passion'. We believe in building relationships, working hard, but also having fun while supporting you and providing the service you need. Our valued clients see us as additional members of their team.
The successful candidate must be able to demonstrate the below experience:
- Achievement of financial and non-financial targets in conjunction with department managers and leadership team
- Line management of direct reports
- Support and mentor department managers
- Set training and development programmes to pre-agreed standards in conjunction with Project Manager and leadership team
- Ensure teams are delivering to agreed SOP and SLA’s including pre and post calls
- Ensure any events over a specified value are highlighted to SLT and that commissions have been negotiated
- Monthly review of pre and post call feedback
- Support on client reviews when required
- Escalation process, support with supplier issues, client issues and internal team issues
- Weekly review of provisional and confirmed booking to ensure accurate recording and check for discrepancies
- Ensure teams are capturing repeat bookings of clients by reviewing recurring events
- Monthly intercompany reviews
- Intercompany referrals – maximising opportunities for these and reporting on it
- Produce report for management meetings on KPIs & target progress. Attendance to monthly meeting
- Manage the office etiquette to pre-agreed standards and ensure day to day office coverage
- Ensure delivery of the following initiatives: Destinations Champions Programme, Site Visit Programme to pre-agreed targets, The Academy programmed in conjunction with Project Manager
- Deliver any compliance requirements applicable to the client’s industry sector
- Production of weekly/monthly operational reports using Microsoft Power BI
- Help to maintain correct standards of duty of care and health and safety
- Deliver to ISO standards
- Attendance at relevant industry events, internal events including board meetings
Qualifications / Skills:
- You will be a strategic and experienced operational leader who knows how to build strong teams and deliver high standards across the business
- You’ll bring commercial awareness, clear communication, and a practical approach to risk management, efficiency and continuous improvement
- A leader with clarity and empathy and creates an environment where people feel supported and motivated to perform at their best
- Work closely with the leadership team to shape and deliver the agency’s operational strategy
- The role involves strengthening processes, developing talent and ensuring the business runs smoothly
- You will champion KPI delivery, manage costs with care and maintain transparency across all operations
- Excellent knowledge of Microsoft programme i.e. Word/Excel
- Strong negotiation skills
- Ability to manage and develop a team
- Good levels of written and spoken English
- Excellent customer service skills
- Reliable and trustworthy
- Able to self-manage
- Flexible and comfortable with fast paced change
- Excellent organisation and time management skills
- Able to work under own initiative
- Ability to work under pressure
- Great team player
- Keen to self-develop
- A can-do attitude
- Unafraid of new challenges
Trinity Event Solutions - Head of Operations in Leicester employer: Strata
Contact Detail:
Strata Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trinity Event Solutions - Head of Operations in Leicester
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the event management space. You never know who might be looking for someone just like you!
✨Tip Number 2
Show off your skills! If you have experience in operations or team management, make sure to highlight that in conversations. Share specific examples of how you've led teams to success.
✨Tip Number 3
Be proactive! Don’t wait for job openings to pop up. Reach out directly to companies you admire, like Trinity Event Solutions, and express your interest in potential opportunities.
✨Tip Number 4
Keep it fun! Remember, the event industry is all about passion and creativity. Let your personality shine through in interviews and conversations – it’s all about building those relationships!
We think you need these skills to ace Trinity Event Solutions - Head of Operations in Leicester
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for event management shine through! We want to see that you’re not just looking for a job, but that you genuinely care about creating amazing experiences and building strong relationships.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience. We love seeing how your skills align with our values and the specific responsibilities of the Head of Operations role. It shows us you’ve done your homework!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Use bullet points where necessary to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our vibrant team!
How to prepare for a job interview at Strata
✨Know Your Stuff
Before the interview, dive deep into Trinity Event Solutions' values and recent projects. Familiarise yourself with their approach to ethical buying and how they support clients' CSR principles. This will show that you’re genuinely interested and aligned with their mission.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams and delivered high standards in previous roles. Highlight your experience in mentoring and developing talent, as this is crucial for the Head of Operations position. Be ready to discuss specific KPIs you've achieved.
✨Be Ready for Scenario Questions
Expect questions about handling client issues or internal team challenges. Think of scenarios where you’ve effectively resolved conflicts or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about their future plans for team development or how they measure success in their operational strategy. This shows your enthusiasm and strategic thinking, making you stand out as a candidate.
