Head of Event Operations
Head of Event Operations

Head of Event Operations

London Full-Time 43200 - 72000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead and innovate in event operations, ensuring top-notch delivery and client satisfaction.
  • Company: Strata is a leading events company focused on inclusivity and excellence in the industry.
  • Benefits: Enjoy a dynamic work environment with opportunities for travel and professional growth.
  • Why this job: Make a real impact in a fast-paced setting while shaping the future of event operations.
  • Qualifications: Experience in senior operations roles within the events industry is essential.
  • Other info: This role involves regular travel to project sites, enhancing your networking opportunities.

The predicted salary is between 43200 - 72000 £ per year.

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Head of Event Operations

Summary

As a key member of Strata\’s Senior Leadership Team, the Head of Event Operations is responsible for shaping and executing the strategic vision for our Event Operations function. This senior level role combines operational excellence with proactive business development, client management, and commercial leadership. You will drive growth by expanding our event operations offering, nurturing client relationships, and ensuring world-class delivery across all projects.

We are seeking an experienced leader from the events industry-ideally with a background in outdoor events, expos, event structures, or brand activation-who thrives in a fast-paced, entrepreneurial environment. You will be the face of our operations offering, both internally and externally, championing our capabilities and identifying new business opportunities across sectors such as FMCG, Drinks, and Automotive.

You will lead a diverse team of event operations managers, warehouse staff, and operators, fostering a culture of accountability, clarity, and collaboration. Your leadership will ensure we exceed client expectations, achieve commercial targets, and maintain the highest standards of safety and operational excellence.

Key Responsibilities

Strategic Leadership & Business Development

  • Set and execute the strategic direction for Event Operations, aligning with Strata\’s overall goals and market opportunities.
  • Lead business development for the Event Operations function: identify and pursue new clients, partnerships, and revenue streams; represent Strata at industry events; and develop compelling sales materials and proposals.
  • Act as the primary ambassador for our event operations offering, building relationships with existing and prospective clients and promoting our capabilities within the Strata Group and the wider market.
  • Collaborate with senior colleagues (including Project Managers, Account Directors, and Group Account Directors) to ensure our offering remains innovative, competitive, and responsive to client needs.

Client Management

  • Own key client relationships for event operations projects, acting as the senior point of contact and ensuring a seamless client experience from pitch to delivery.
  • Work closely with account teams to understand client objectives, develop tailored solutions, and deliver against brand and commercial expectations.
  • Proactively seek client feedback and use insights to drive continuous improvement in service delivery.

Operational Excellence

  • Oversee the operations management team , warehouse manager, and operator teams, ensuring effective project delivery and resource allocation.
  • Ensure commercial success by managing departmental P&L, monitoring revenue, costs, and utilisation, and implementing strategies for profitability and growth.
  • Champion health and safety , maintaining robust systems and compliance across warehouse, vehicle, and equipment operations.
  • Drive continuous improvement in warehouse management, logistics, and operational processes, including the adoption of new technologies and best practices.

Team Leadership & Development

  • Lead, mentor, and develop a high-performing team, fostering a culture of collaboration, accountability, and professional growth.
  • Implement training and development programs for permanent and freelance staff, ensuring skill development and operational excellence.
  • Promote a positive, inclusive, and solutions-oriented workplace culture .

Additional Responsibilities

  • Traffic Management: Oversee compliance with Operators Licence and DVLA regulations; manage commercial aspects of the vehicle and plant fleet.
  • Supplier Management: Manage relationships with key suppliers, including logistics and transportation partners.
  • Reporting: Provide regular updates to the Board on operational performance, health and safety, and business development progress.

About You

  • Proven experience in a senior operations or business development role within the events industry.
  • Strong commercial acumen, with a track record of winning new business and managing client relationships.
  • Demonstrated ability to lead and inspire diverse teams.
  • Deep understanding of event operations, logistics, and health & safety best practices.
  • Excellent communication, negotiation, and stakeholder management skills.
  • Entrepreneurial mindset with a passion for growth and innovation.

Reporting To

  • Strata Creative Communications Board

Responsible For

  • Brand Engagement Operators
  • Warehouse Manager
  • Operations Management Team

Location

  • Full-time at Brackley, with regular travel to project and client sites as required.

This role offers a unique opportunity to shape the future of event operations at Strata, combining hands-on leadership with strategic business development and client management. If you are a dynamic, growth-oriented leader ready to make a significant impact, we want to hear from you.

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Head of Event Operations employer: Strata

Strata Creative Communications is an exceptional employer, offering a dynamic and inclusive work culture that prioritises professional growth and collaboration. As the Head of Event Operations, you will lead a talented team in Brackley, driving innovation and operational excellence while enjoying the benefits of a supportive environment that values your contributions and encourages entrepreneurial thinking. With opportunities for continuous development and a commitment to exceeding client expectations, Strata is the ideal place for passionate leaders looking to make a meaningful impact in the events industry.
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Contact Detail:

Strata Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Head of Event Operations

✨Tip Number 1

Network actively within the events industry. Attend relevant conferences, expos, and networking events to meet potential clients and partners. Building relationships in person can significantly enhance your visibility and credibility.

✨Tip Number 2

Showcase your leadership skills by sharing examples of how you've successfully managed diverse teams in past roles. Highlighting your ability to inspire and develop talent will resonate well with the hiring team.

✨Tip Number 3

Familiarise yourself with Strata's current event operations and their market positioning. Understanding their unique offerings will allow you to tailor your discussions and demonstrate how you can contribute to their strategic goals.

✨Tip Number 4

Prepare to discuss innovative ideas for expanding event operations. Think about new business opportunities or partnerships that could benefit Strata, as this shows your proactive approach and entrepreneurial mindset.

We think you need these skills to ace Head of Event Operations

Strategic Leadership
Business Development
Client Relationship Management
Operational Excellence
Project Management
Team Leadership
Commercial Acumen
Event Operations Expertise
Logistics Management
Health and Safety Compliance
Communication Skills
Negotiation Skills
Stakeholder Management
Continuous Improvement
Entrepreneurial Mindset

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in event operations, business development, and team leadership. Use specific examples that demonstrate your achievements in these areas.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the events industry and your understanding of Strata's goals. Mention how your background aligns with the responsibilities of the Head of Event Operations role.

Highlight Leadership Skills: Emphasise your experience in leading diverse teams and fostering a collaborative culture. Provide examples of how you've mentored staff and driven operational excellence in previous roles.

Showcase Client Management Experience: Detail your experience in managing key client relationships and delivering exceptional service. Include any metrics or feedback that illustrate your success in this area.

How to prepare for a job interview at Strata

✨Showcase Your Leadership Experience

As the Head of Event Operations, you'll be leading a diverse team. Be prepared to discuss your previous leadership roles, how you've inspired teams, and any specific examples of successful projects you've managed.

✨Demonstrate Commercial Acumen

This role requires strong business development skills. Highlight your experience in winning new clients and managing relationships. Prepare to discuss strategies you've implemented that led to revenue growth.

✨Understand the Industry Landscape

Familiarise yourself with current trends in the events industry, especially in outdoor events and brand activation. Being able to speak knowledgeably about these topics will show your passion and commitment to the role.

✨Prepare for Scenario-Based Questions

Expect questions that assess your problem-solving abilities and operational excellence. Think of scenarios where you've had to overcome challenges in event management and how you ensured client satisfaction.

Head of Event Operations
Strata
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