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- Tasks: Lead and innovate in event operations, ensuring top-notch delivery and client satisfaction.
- Company: Strata is a dynamic events company focused on growth and excellence in the industry.
- Benefits: Enjoy a full-time role with opportunities for travel and professional development.
- Why this job: Join a fast-paced team where your leadership can shape the future of event operations.
- Qualifications: Experience in senior operations roles within the events industry is essential.
- Other info: This role offers a chance to work with diverse teams and drive significant business growth.
The predicted salary is between 60000 - 84000 £ per year.
- Brackley , Greater London , United Kingdom
- Operations
Head of Event Operations
Summary
As a key member of Strata’s Senior Leadership Team, theHead of Event Operations is responsible for shaping and executing the strategic vision for our Event Operations function. This senior level role combines operational excellence with proactive business development, client management, and commercial leadership. You will drive growth by expanding our event operations offering, nurturing client relationships, and ensuring world-class delivery across all projects.
We are seeking an experienced leader from the events industry—ideally with a background in outdoor events, expos, event structures, or brand activation—who thrives in a fast-paced, entrepreneurial environment. You will be the face of our operations offering, both internally and externally, championing our capabilities and identifying new business opportunities across sectors such as FMCG, Drinks, and Automotive.
You will lead a diverse team of event operations managers, warehouse staff, and operators, fostering a culture of accountability, clarity, and collaboration. Your leadership will ensure we exceed client expectations, achieve commercial targets, and maintain the highest standards of safety and operational excellence.
Job requirements
Key Responsibilities
Strategic Leadership & Business Development
Set and execute the strategic direction for Event Operations, aligning with Strata’s overall goals and market opportunities.
Lead business development for the Event Operations function: identify and pursue new clients, partnerships, and revenue streams; represent Strata at industry events; and develop compelling sales materials and proposals.
Act as the primary ambassador for our event operations offering, building relationships with existing and prospective clients and promoting our capabilities within the Strata Group and the wider market.
Collaborate with senior colleagues (including Project Managers, Account Directors, and Group Account Directors) to ensure our offering remains innovative, competitive, and responsive to client needs.
Client Management
Own key client relationships for event operations projects, acting as the senior point of contact and ensuring a seamless client experience from pitch to delivery.
Work closely with account teams to understand client objectives, develop tailored solutions, and deliver against brand and commercial expectations.
Proactively seek client feedback and use insights to drive continuous improvement in service delivery.
Operational Excellence
Oversee the operations management team , warehouse manager, and operator teams, ensuring effective project delivery and resource allocation.
Ensure commercial success by managing departmental P&L, monitoring revenue, costs, and utilisation, and implementing strategies for profitability and growth.
Champion health and safety , maintaining robust systems and compliance across warehouse, vehicle, and equipment operations.
Drive continuous improvement in warehouse management, logistics, and operational processes, including the adoption of new technologies and best practices.
Lead, mentor, and develop a high-performing team, fostering a culture of collaboration, accountability, and professional growth.
Implement training and development programs for permanent and freelance staff, ensuring skill development and operational excellence.
Promote a positive, inclusive, and solutions-oriented workplace culture .
Additional Responsibilities
Traffic Management: Oversee compliance with Operators Licence and DVLA regulations; manage commercial aspects of the vehicle and plant fleet.
Supplier Management: Manage relationships with key suppliers, including logistics and transportation partners.
Reporting: Provide regular updates to the Board on operational performance, health and safety, and business development progress.
About You
Proven experience in a senior operations or business development role within the events industry.
Strong commercial acumen, with a track record of winning new business and managing client relationships.
Demonstrated ability to lead and inspire diverse teams.
Deep understanding of event operations, logistics, and health & safety best practices.
Excellent communication, negotiation, and stakeholder management skills.
Entrepreneurial mindset with a passion for growth and innovation.
Reporting To
Strata Creative Communications Board
Responsible For
Brand Engagement Operators
Warehouse Manager
Operations Management Team
Location
Full-time at Brackley, with regular travel to project and client sites as required.
This role offers a unique opportunity to shape the future of event operations at Strata, combining hands-on leadership with strategic business development and client management. If you are a dynamic, growth-oriented leader ready to make a significant impact, we want to hear from you.
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Head of Event Operations employer: Strata
Contact Detail:
Strata Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Event Operations
✨Tip Number 1
Network actively within the events industry. Attend relevant trade shows, expos, and networking events to meet potential clients and partners. Building relationships in person can significantly enhance your visibility and credibility.
✨Tip Number 2
Showcase your leadership skills by sharing examples of how you've successfully managed diverse teams in past roles. Highlighting your ability to inspire and develop talent will resonate well with the hiring team.
✨Tip Number 3
Stay updated on the latest trends and technologies in event operations. Being knowledgeable about innovations in logistics and health & safety practices will demonstrate your commitment to operational excellence.
✨Tip Number 4
Prepare to discuss specific strategies you've implemented for business development in previous roles. Be ready to share how you identified new opportunities and successfully expanded service offerings.
We think you need these skills to ace Head of Event Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in event operations, business development, and team leadership. Use specific examples from your past roles that demonstrate your ability to drive growth and manage client relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the events industry and your entrepreneurial mindset. Discuss how your background aligns with Strata's goals and how you can contribute to their success in expanding event operations.
Showcase Leadership Skills: Emphasise your experience in leading diverse teams and fostering a culture of collaboration. Provide examples of how you've mentored staff and driven operational excellence in previous roles.
Highlight Client Management Experience: Detail your experience in managing key client relationships and delivering tailored solutions. Mention any successful projects where you exceeded client expectations and contributed to commercial success.
How to prepare for a job interview at Strata
✨Showcase Your Leadership Experience
As the Head of Event Operations, you'll need to demonstrate your ability to lead diverse teams. Prepare examples of how you've successfully managed teams in the past, focusing on collaboration and accountability.
✨Highlight Your Business Development Skills
This role requires a strong focus on business development. Be ready to discuss specific strategies you've used to identify and pursue new clients or partnerships, and how these have contributed to growth.
✨Demonstrate Your Industry Knowledge
Familiarise yourself with current trends in the events industry, especially in outdoor events and brand activation. Showing that you understand the market will set you apart as a knowledgeable candidate.
✨Prepare for Client Management Scenarios
Since client management is key in this role, think of scenarios where you've successfully managed client relationships. Be prepared to discuss how you ensured a seamless experience from pitch to delivery.
