At a Glance
- Tasks: Help customers settle into their new homes and resolve any issues they face.
- Company: A modern family business with over 100 years of experience in home building.
- Benefits: Personal development days, health benefits, flexible working, and generous annual leave.
- Other info: Join a supportive team focused on innovation and personal growth.
- Why this job: Be the friendly face that makes a real difference in customers' lives.
- Qualifications: Strong people skills and a passion for customer service.
The predicted salary is between 22950 - 28050 £ per year.
Hours
37.5 hours per week, Monday - Friday
The Opportunity
Our Service team are right at the heart of our customer’s journey.
You’ll be the friendly face our customer sees after they get the keys to their dream home.
The holder of knowledge about their development and new home, the listening ear if things don’t go quite right, and the fixer of any snags that occur within their warranty.
You’ll take care of our customers from moving in and over the next 2 years of them enjoying their new home.
You’ll build some great relationships with our internal teams and contractors to arrange to fix snags in our customers’ homes.
You’ll play a huge part in keeping our customers happy and our brand and reputation strong.
Who we are
We are a modern family business over 100 years’ experience designing and building quality, contemporary new homes.
You’d think being over 100 years old that we’d be set in our ways, always doing what we’ve always done right?
Wrong.
We are a unique brand synonymous with contemporary design, innovative marketing, and exemplary levels of customer service.
From the house type range, the web-driven sales process, to the show home experience and personalisation options coupled with absolute adherence to quality: we are truly focused on exceeding customer expectations.
Our team are always looking for ways to improve, innovate, and challenge the norm.
You’ll have heard this before, but here you aren’t just a number, and we can prove it.
We’re really proud to have been certified as a "Great Place to Work", ranking #38 in Best Places to work for Wellbeing, #58 in Best Workplaces for Development, #30 in Best Workplaces for Women and #34 in the Best Workplaces list.
So it goes without saying, we have something special.
You’ll work in a place where your uniqueness is cherished, your development is championed, and you’re given all of the tools you’ll need to flourish.
You’ll join a team with a vision to become the market leading customer experience home builder underpinned by our sustainability and social purpose credentials.
Responsibilities of the role
- Use your natural people skills to help resolve customer queries and snags from 12 weeks after moving in up to 10 years.
- Communicate with our internal teams and external subcontractors to help resolve those queries, defects and snags.
- Coordinate NHBC Resolutions and Claims (Section 2 & 3 claims).
- Manage costs and ensure they are allocated, authorised and recorded.
- Have confidence in managing complex queries and programs of work.
- Support our complaints team by collating and organising information.
- Continually strive to develop your technical knowledge of certain aspects of build/products and to support other members of the team by sharing knowledge.
- Keep in touch with our contractors to stay in the loop on progress and completion of jobs.
- Continually support our subcontractors, feeding back on their performance and quality.
- Support our internal teams by providing them with any relevant reports and information.
- Coordinate the Maintenance Team diaries efficiently.
- Ordering stock to ensure our maintenance team are able to complete their job.
- Be sure to document all information accurately using our internal systems.
What’s in it for you?
- A personalised annual health report from our partner Champion Health.
- Dedicated time to spend on your own development through our Personal Development Days, alongside access to a wide range of learning content via our My Development Portal.
- Ongoing training, development and career progression opportunities, supported by annual 121’s.
- Access to our partner platform, Benefex, giving you access to a wide range of discounted benefits and salary sacrifice options, including dental plans, pension salary sacrifice, private medical insurance, gym memberships, cycle to work schemes and much more.
- Financial support when you need it most, through our generous Company Sick Pay Scheme.
- Support for your health and wellbeing with Level 1 Westfield Health cover for you and dependent children.
- Enhanced maternity and paternity benefits to support you and your family through life's important moments.
- The opportunity to take a well-earned break with 26 days annual leave, plus public holidays, and the flexibility to purchase up to 5 additional days each year through our Holiday Purchase Scheme.
- Additional annual leave through our Long Service Recognition Awards, celebrating key service milestones.
- A Strata Group Fund pension scheme with a minimum contribution from you of 3%, with us contributing 6%.
For team members aged 40 or over, contributions increase to 4% from you and 7% from us.
- Death in Service benefit of a minimum of 4x basic salary.
- The opportunity to work flexibly in a way that works for you (role dependent).
- Access to our Employee Assistance Programme and a variety of wellbeing initiatives throughout the year.
- A whole host of fundraising, volunteering and social events to get involved in.
- #J-18808-Ljbffr
Service Advisor in Doncaster employer: Strata
Strata Group is an exceptional employer that prioritises a people-first culture, offering a dynamic hybrid working environment in London and Brackley. With a strong commitment to employee growth, competitive benefits including private health insurance and generous leave, and a focus on collaboration and diversity, Strata empowers its team to thrive while delivering impactful brand experiences. Join us to be part of a collective that values innovation and sustainability, ensuring every team member feels valued and supported.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Doncaster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Strata. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Strata before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Doncaster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Strata:Your cover letter is your chance to shine! Tell us why you want to work at Strata specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Strata!
How to prepare for a job interview at Strata
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
