At a Glance
- Tasks: Lead service delivery and operations for a pharmaceutical contract while building strong client relationships.
- Company: Dynamic pharmaceutical company focused on operational excellence and client satisfaction.
- Benefits: Competitive salary, professional development, and the chance to make a real impact.
- Other info: Opportunity for career growth in a supportive and collaborative workplace.
- Why this job: Join a high-performing team and drive continuous improvement in a regulated environment.
- Qualifications: Experience in stakeholder management and a background in operational or facilities management.
The predicted salary is between 56059 - 68517 £ per year.
Project Type: Pharmaceutical / Regulated Engineering
Role Summary
Our client is seeking an experienced Technical Account Manager who will be responsible for leading service delivery and operations for a pharmaceutical contract at our clients Didcot office.
The role focuses on maintaining strong client relationships, ensuring operational excellence, driving continuous improvement initiatives, and supporting a high-performing team environment.
The Account Manager is accountable for ensuring services are delivered safely, efficiently, and in alignment with client requirements, company standards, and health, safety, and sustainability policies.
Key Responsibilities
- Lead stakeholder management across client operational teams, developing strong collaborative relationships with client representatives and manufacturing environments.
- Act as the primary liaison between the company and their client, ensuring service agreements are delivered to required standards.
- Foster a customer-focused culture and proactively resolve issues to maintain client satisfaction.
- Analyse customer feedback and service performance data to identify and implement improvements.
- Promote an open, transparent, and solutions-driven management style.
- Drive continuous improvement, professional development, and effective problem-solving within the team.
- Develop, influence, and maintain strong partnerships at both operational and strategic levels.
- Participate in client management meetings, briefings, consultations, and formal correspondence.
- Produce and present monthly performance reports, including updates on operational performance, risks, corrective actions, and improvement opportunities.
- Ensure operational delivery remains compliant with quality, health, safety, and environmental requirements.
- Required Experience
- Proven stakeholder and client relationship management and influencing experience.
- Experience working within operational, facilities management, pharmaceutical, or manufacturing environments.
- Strong customer service and service delivery management experience.
- Demonstrated success in managing performance, continuous improvement activities, and operational reporting.
- Ability to identify and resolve operational issues while maintaining service excellence.
- Relevant experience in account management, facilities management, operational management, or a similar client-facing role.
- Understanding of health, safety, and compliance requirements within operational environments
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Technical Account Manager employer: Strata Talent Group Limited
Join a leading heavy-engineering firm that prioritises safety, teamwork, and precision in every project. As a Steel Erector, you'll benefit from a supportive work culture that values your expertise and offers opportunities for professional growth in a high-integrity environment. With a focus on major projects in energy and industrial sectors, this role provides a unique chance to contribute to impactful engineering solutions while working alongside skilled professionals.
Contact Details:
Strata Talent Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Technical Account Manager at Strata Talent Group Limited!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Strata Talent Group Limited or be willing to refer you for that Technical Account Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Strata Talent Group Limited who’s on the lookout for their next Technical Account Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Technical Account Manager role at Strata Talent Group Limited!
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Strata Talent Group Limited. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Strata Talent Group Limited
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Strata Talent Group Limited. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
