At a Glance
- Tasks: Lead service delivery and operations for a pharmaceutical contract while ensuring client satisfaction.
- Company: Join a dynamic team in a regulated engineering environment in Didcot, Oxfordshire.
- Benefits: Temp to permanent role with opportunities for professional growth and development.
- Other info: Collaborative culture focused on health, safety, and sustainability.
- Why this job: Make a real impact by fostering strong client relationships and driving continuous improvement.
- Qualifications: Experience in stakeholder management and operational environments is essential.
The predicted salary is between 37800 - 46200 £ per year.
Project Type: Pharmaceutical / Regulated Engineering
Role Summary
Our client is seeking an experienced Technical Account Manager who will be responsible for leading service delivery and operations for a pharmaceutical contract at our clients Didcot office.
The role focuses on maintaining strong client relationships, ensuring operational excellence, driving continuous improvement initiatives, and supporting a high-performing team environment.
The Account Manager is accountable for ensuring services are delivered safely, efficiently, and in alignment with client requirements, company standards, and health, safety, and sustainability policies.
Key Responsibilities
- Lead stakeholder management across client operational teams, developing strong collaborative relationships with client representatives and manufacturing environments.
- Act as the primary liaison between the company and their client, ensuring service agreements are delivered to required standards.
- Foster a customer-focused culture and proactively resolve issues to maintain client satisfaction.
- Analyse customer feedback and service performance data to identify and implement improvements.
- Promote an open, transparent, and solutions-driven management style.
- Drive continuous improvement, professional development, and effective problem-solving within the team.
- Develop, influence, and maintain strong partnerships at both operational and strategic levels.
- Participate in client management meetings, briefings, consultations, and formal correspondence.
- Produce and present monthly performance reports, including updates on operational performance, risks, corrective actions, and improvement opportunities.
- Ensure operational delivery remains compliant with quality, health, safety, and environmental requirements.
Required Experience
- Proven stakeholder and client relationship management and influencing experience.
- Experience working within operational, facilities management, pharmaceutical, or manufacturing environments.
- Strong customer service and service delivery management experience.
- Demonstrated success in managing performance, continuous improvement activities, and operational reporting.
- Ability to identify and resolve operational issues while maintaining service excellence.
- Relevant experience in account management, facilities management, operational management, or a similar client-facing role.
- Understanding of health, safety, and compliance requirements within operational environments
Technical Account Manager in Didcot employer: Strata Talent Group Limited
Join a leading heavy-engineering firm that prioritises safety, teamwork, and precision in every project. As a Steel Erector, you'll benefit from a supportive work culture that values your expertise and offers opportunities for professional growth in a high-integrity environment. With a focus on major projects in energy and industrial sectors, this role provides a unique chance to contribute to impactful engineering solutions while working alongside skilled professionals.
Contact Details:
Strata Talent Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in Didcot
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We think you need these skills to ace Technical Account Manager in Didcot
Some tips for your application 🫡
Showcase Your Relevant Experience:When applying for a role in the pharmaceutical industry, it's crucial to highlight any relevant experience you have. Whether that's internships, lab work, or even related coursework, make sure to weave this into your CV and cover letter. We want to see how your background aligns with the role you're applying for at Strata Talent Group Limited!
Emphasise Your Understanding of Regulations:The pharmaceutical industry is heavily regulated, so it's important to indicate your familiarity with industry standards and regulations. In your cover letter, mention any training or certifications you've received that are relevant, or discuss projects where you’ve navigated compliance. This will show Strata Talent Group Limited that you're not just a fit for the job but also a safety-conscious candidate!
Tailor Your CV to Be Result-Driven:Craft your CV to highlight quantifiable achievements, especially if you have previous roles in pharmaceuticals or related fields. Use metrics to demonstrate your impact, such as improved processing times or successful project completions while working on trials. This analytical approach will resonate well with hiring managers at Strata Talent Group Limited!
Convey Your Passion for the Industry:In your cover letter, express why you are passionate about working in the pharmaceutical sector. Whether it’s your desire to contribute to groundbreaking drug research or improve patient outcomes, let it shine through! At Strata Talent Group Limited, we value candidates who are truly enthusiastic about their work—you might just stand out from the crowd.
How to prepare for a job interview at Strata Talent Group Limited
✨Understand the Science
Make sure you brush up on key pharmaceutical concepts and recent developments in the industry. You might get asked some technical questions during the interview at Strata Talent Group Limited that show your grasp of drug development processes or regulatory requirements, so be ready to discuss them clearly.
✨Showcase Relevant Experience
If you have any hands-on experience or internships in a laboratory setting, be sure to highlight these in your responses. Think about the projects you worked on, the methodologies you used, and the impact you made. It's all about telling a story that connects your background to the role you're applying for.
✨Know Their Products
Take some time to familiarise yourself with Strata Talent Group Limited’s product range and recent breakthroughs. Understanding their portfolio not only shows your enthusiasm for the role but also allows you to ask insightful questions that demonstrate your interest in actively contributing to their projects.
✨Be Ready for Regulatory Scenarios
In a full-time pharmaceutical role, understanding the regulatory landscape is crucial. Prepare for situational questions that may test your problem-solving skills concerning compliance and safety standards. You could be asked how you'd handle a hypothetical issue regarding a drug’s market release, so think through your approach.
