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- Tasks: Welcome visitors warmly and assist them in enjoying their experience at Strata Florida.
- Company: Join the Strata Florida Trust, dedicated to preserving Welsh heritage.
- Benefits: Competitive salary, flexible hours, and a chance to work in a historic setting.
- Why this job: Be part of a team that shares Welsh history and culture with visitors.
- Qualifications: Experience in customer service and bilingual communication in Welsh and English.
- Other info: Seasonal role with opportunities for personal growth and community engagement.
The predicted salary is between 15000 - 25000 £ per year.
The Strata Florida Trust is looking for two enthusiastic individuals to join our team to ensure a warm and informative welcome to Strata Florida. This is a wonderful opportunity to work at the site of a 12th Century Cistercian Abbey. The Strata Florida Trust (SFT) is a charitable company whose objectives are to preserve the historical and architectural heritage of the Mynachlog Fawr Farm buildings at Strata Florida and advance the education of the public about Strata Florida and its surrounding landscape and heritage. From 2025, the Trust has been working in partnership with Cadw to welcome visitors to Strata Florida.
Location: This role will be based in the visitor centre, Strata Florida Abbey.
Length of Contract: A seasonal fixed term 7.5 month role from Mid-March to the start of November.
Hours: Part-time 15 -30 hours per week to be agreed with the successful candidates. (The site will be open 7 days per week, with the role split between three individuals. For this role we are particularly looking for someone who is interested in regularly working weekend shifts).
Reports to: Strata Florida Trust Director (Carys Aldous-Hughes)
Key Duties
- Providing a warm and courteous bilingual welcome, identifying visitors’ needs and seeking to assist them in enjoying their visit.
- Responding effectively to visitor queries about the site, its history, facilities, additional services (e.g. courses, events), Strata Florida Trust, Cadw and the local area.
- Encouraging visitors to donate and support the work of the Strata Florida Trust.
- Taking action so that the site is safe, presentable and accessible for visitors, participating in daily site checks.
- Working alongside the Trust’s team of volunteers in welcoming visitors.
- Supporting the Director with health and safety checks, fire drills and administering first aid if required.
- Supporting the planning and delivery of courses, events and visits.
- Selling souvenirs, publications, and refreshments through cash and card payment methods and ensuring that the retail area is attractively presented and appropriately stocked.
- Ensure the visitor centre is clean and tidy prior to locking up at the end of the day.
- Unlocking and locking the site and toilets at the start and end of each day.
- Work as part of a team with the Director, Heritage Engagement and Outreach Officers, Administrative Assistant and volunteers with on-site activities and projects.
- Undertake any other relevant duties that arise.
Specification
- Experience working in visitor or customer facing roles.
- Experience handling cash and card payments.
- Experience working within the heritage or charity sector.
- Ability to confidently communicate in Welsh and English.
- Able to work independently and as part of a team.
- Commitment to the aims and objectives of SFT.
- Reliable and trustworthy.
- An interest in Welsh history and culture.
- ICT literate.
Next steps
To apply, please email Carys Aldous-Hughes (SFT Director), attaching full CV; two references (state whether you are happy for us to contact them before the interview); and no more than one side of A4 describing your interest in the role. Closing date is noon, Monday 16th February 2026. For further details, please contact Carys Aldous-Hughes at carys.aldous-hughes@strataflorida.org.uk. Interviews will be held in the week commencing 23rd February 2026 (tell us if you will find this difficult). The successful applicant will start on Monday 30th March 2026. These roles are funded through a grant from Cadw.
Cynorthwyydd Gwasanaethau Ymwelwyr/Visitor Services Assistant employer: Strata Florida Trust
Contact Detail:
Strata Florida Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cynorthwyydd Gwasanaethau Ymwelwyr/Visitor Services Assistant
✨Tip Number 1
Get to know the Strata Florida Trust and its mission. When you walk into that interview, show us your passion for Welsh history and culture. We want to see that you’re not just looking for a job, but that you genuinely care about preserving our heritage.
✨Tip Number 2
Practice your bilingual skills! Since this role requires communicating in both Welsh and English, brush up on your language skills. We love candidates who can engage with all our visitors, so don’t shy away from showcasing your abilities.
✨Tip Number 3
Be ready to share your customer service experiences. Think of specific examples where you’ve gone above and beyond for visitors or customers. We want to hear how you’ve made someone’s day better, especially in a visitor-facing role.
✨Tip Number 4
Don’t forget to check out our website for any updates or additional information about the role. Applying through our site shows us you’re serious about joining the team. Plus, it’s a great way to stay informed about what we do!
We think you need these skills to ace Cynorthwyydd Gwasanaethau Ymwelwyr/Visitor Services Assistant
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for history and visitor services shine through! We want to see how excited you are about joining the Strata Florida Trust and making a difference in welcoming visitors.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer-facing roles. We’re looking for someone who can communicate effectively in both Welsh and English, so don’t forget to mention any language skills!
Craft a Compelling Cover Letter: In your one-page cover letter, explain why you’re interested in this role and how your background aligns with our mission at the Strata Florida Trust. Keep it concise but impactful – we want to know what makes you the perfect fit!
Apply Through Our Website: Don’t forget to submit your application via our website! It’s the easiest way for us to receive your materials and ensures everything is in one place. Plus, it shows you’re tech-savvy, which is always a bonus!
How to prepare for a job interview at Strata Florida Trust
✨Know Your History
Brush up on the history of Strata Florida and its significance. Being able to share interesting facts or stories about the site will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Bilingual Skills
Since the role requires a bilingual welcome, practice speaking both Welsh and English. Prepare to demonstrate your language skills during the interview, as this will be crucial for effectively communicating with visitors.
✨Demonstrate Customer Service Experience
Think of specific examples from your past roles where you provided excellent customer service. Be ready to discuss how you handled difficult situations or went above and beyond to assist customers, as this is key for a Visitor Services Assistant.
✨Express Your Passion for Heritage
Share your enthusiasm for Welsh history and culture during the interview. Discuss any relevant experiences or interests that align with the Trust's objectives, showing that you are committed to preserving and promoting the heritage of Strata Florida.
