At a Glance
- Tasks: Lead a dynamic team and manage shop operations to meet income targets.
- Company: Join St. Raphael’s Hospice, a caring and community-focused organisation.
- Benefits: Gain valuable management experience while making a difference in the community.
- Other info: Opportunity to train and mentor volunteers in a supportive environment.
- Why this job: Be part of a mission-driven team that values your skills and passion.
- Qualifications: Strong communication, organisational skills, and a knack for motivating others.
The predicted salary is between 25000 - 30000 £ per year.
Are you looking for an exciting new opportunity to grow your skills and be part of a dynamic team? We’re seeking a motivated and enthusiastic individual to join us as the Shop Manager for our Rosehill shop.
Purpose of role:
- Meet income generation targets and KPI’s for Gift Aid, volunteers and stock etc.
- To be responsible for the effective operation of the shop.
- Generate sufficient stock to meet targets from donors and other organisations.
- Provide excellent customer service which will in turn maximise sales and profitability.
- Provide management and leadership of paid staff and volunteers.
- Deliver training to staff and volunteers.
- To always represent St. Raphael’s Hospice in a professional manner.
Person Specification
Essential Skills/Abilities:
- Ability to communicate with tact and discretion
- Ability to motivate and influence others
- Good organisational skills
- Ability to prioritise workload, balancing competing demands
- Ability to work to deadlines
- Ability to make decisions within agreed parameters; ability to work to targets
- Ability to provide excellent customer service
Desirable:
- Experience of managing a gift aid system for donated goods
- Experience of recruiting and working with groups of volunteers
- Training, coaching and mentoring skills
Shop Manager - Rosehill employer: Straphaelshospice
At St. Raphael’s Hospice, we pride ourselves on being an exceptional employer that fosters a supportive and inclusive work culture. As the Shop Manager at our Rosehill location, you will benefit from ongoing training and development opportunities, allowing you to grow your skills while making a meaningful impact in the community. Join our dynamic team where your contributions are valued, and enjoy the unique advantage of working in a role that combines leadership with the rewarding experience of supporting our charitable mission.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager - Rosehill
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on St. Raphael’s Hospice. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their dynamic environment.
✨Tip Number 2
Practice your customer service skills! Since providing excellent customer service is key for the Shop Manager role, think of examples from your past experiences where you’ve gone above and beyond for customers. This will help you stand out during the interview.
✨Tip Number 3
Show off your leadership abilities! Be ready to discuss how you've motivated and influenced others in previous roles. Whether it’s managing staff or working with volunteers, sharing specific examples will demonstrate your capability to lead effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Rosehill. Let’s make this happen together!
We think you need these skills to ace Shop Manager - Rosehill
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills match the Shop Manager role. We want to see how you can meet those income generation targets and provide excellent customer service!
Show Off Your Leadership Skills:Since you'll be managing both paid staff and volunteers, it's crucial to showcase any previous experience in leadership or training. We love seeing examples of how you've motivated others in the past!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills stand out without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at St. Raphael’s Hospice.
How to prepare for a job interview at Straphaelshospice
✨Know Your Stuff
Before the interview, make sure you understand the role of a Shop Manager and what it entails. Familiarise yourself with St. Raphael’s Hospice, their mission, and how they operate. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Leadership Skills
Since the role involves managing staff and volunteers, be prepared to discuss your leadership style. Think of examples where you've motivated a team or resolved conflicts. Highlight any training or mentoring experiences you've had, as this will demonstrate your capability to lead effectively.
✨Customer Service is Key
Excellent customer service is crucial for maximising sales. Be ready to share specific instances where you've gone above and beyond for customers. Discuss how you would handle difficult situations and ensure a positive shopping experience for everyone who walks through the door.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the shop's goals, team dynamics, or how success is measured. This shows you're engaged and serious about the role, plus it gives you valuable insights into the company culture.
