Customer Support Administrator - French Speaking

SWRP are recruiting a Customer Support Administrator to join a market leading manufacturing firm with head offices based here in Peterborough.

The successful individual will play a key role in delivering an excellent level of service to a portfolio of export customers, with a particular focus on supporting the French market. Working closely with Sales, Planning, Production, Warehouse and Logistics, you will manage customer orders, resolve enquiries and help ensure an exceptional customer experience from order placement through to delivery.

Working hours are Monday to Friday, 7am - 3.30pm (flexible).

Key Responsibilities:

• Deliver a professional and responsive customer support service to export customers, with particular responsibility for the French market.
• Process customer orders accurately and efficiently, ensuring all information is entered correctly and within agreed service levels.
• Respond promptly to customer enquiries, communicating confidently in both French and English.
• Monitor customer orders throughout the order lifecycle, ensuring timely delivery and proactive customer communication.
• Keep customers informed of order progress, delivery schedules and any issues affecting service.
• Build strong customer relationships by providing a professional, reliable and customer focused service.
• Identify and resolve customer issues promptly, escalating where appropriate to achieve the best outcome.
• Prepare and maintain customer and export documentation accurately.
• Support departmental objectives, service level agreements and performance targets.

The Individual:

• Fluent spoken and written French and English.
• Previous experience in a customer service or customer support role.
• Experience processing customer orders within a busy commercial environment.
• Strong administrative, organisational and time management skills.
• Excellent verbal and written communication skills.
• Good working knowledge of Microsoft Office applications.
• Experience of ERP and/or CRM systems.
• The ability to prioritise workload and manage multiple tasks while maintaining a high level of accuracy.
• Strong attention to detail with a proactive and customer focused approach.
• Excellent relationship-building skills and the ability to work effectively with both customers and colleagues.

What's on offer:

• A varied and rewarding customer facing role within an expanding business.
• The opportunity to work with international customers and develop export knowledge.
• Career progression and personal development opportunities.
• A supportive team culture focused on delivering exceptional customer service.
• Exposure to multiple departments and business functions.
• Excellent benefits package including 25 days holiday, plus bank holidays, and the opportunity to buy or sell an additional 5 days. Company pension, and Employee Assistance Programme.

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