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For Companies At a Glance
- Tasks: Create memorable experiences for guests and manage reservations with a warm, professional touch.
- Company: Join the award-winning Strand Palace, a certified Great Place to Work.
- Benefits: Instant wage access, free meals, birthday leave, and discounts at local attractions.
- Why this job: Be part of a vibrant team that values connection, creativity, and fun.
- Qualifications: Previous experience preferred; must be a confident conversationalist with a passion for hospitality.
- Other info: Engage in regular team socials and contribute to sustainability initiatives.
The predicted salary is between 30000 - 42000 £ per year.
Develop your career at Strand Palace – Great Place to Work 2024. Join our team at Strand Palace, located in the heart of central London. We are looking for a Reservation Consultant to create a warm and welcoming atmosphere for all guests and ensure their stay is memorable. Help us bring our mission of 'Serving London Love' to life!
Benefits of Working at Strand Palace
- Instant access to your wages through Wagestream – no more waiting for payday!
- Free meals on every shift – breakfast, lunch, and dinner included
- Earn up to £300 with our 'Introduce a Friend' bonus scheme when you refer someone great
- Free laundry and dry cleaning – saving you time and money
- Enjoy a paid half‐day off on your birthday – because you deserve to celebrate!
- Clear career pathways with paid training, development courses, and apprenticeship opportunities to help you grow and succeed
- Regular team socials and parties, including fun nights out at London activity bars – with free food, drinks, and great company
- A paid volunteering day each year to support a cause close to your heart
- Life assurance cover for peace of mind
- 24/7 access to confidential support services, including counselling, legal advice, and financial guidance
- Northbank Privilege Card – giving you discounts at local shops, restaurants, and attractions
- Health cashback plan for dental, vision, and physiotherapy expenses
- 50% off food and drinks in our hotel bar and restaurant – for you and your friends and family
- Exclusive discounted room rates at Strand Palace for you and your loved ones
- Special discounts at hotels around the world, including the L+R Hotels collection
What You Will Be Doing
- Process all telephone enquiries for Reservations in an efficient, courteous, and professional manner
- Assign incoming correspondences, emails, and reservation messages in a timely and accurate manner
- Provide a warm and professional response to all guests and visitors to the hotel, delivering excellent customer service and providing all the relevant information they need for their stay
- Ensure all reservations are recorded and confirmed accurately in accordance with the hotel's standard
- Update availability on the hotel's global distribution (GDS) when required
What We're Looking For
- Go above and beyond to create unforgettable guest experiences
- Previous experience preferable
- Confident conversationalist, always engaging with guests
- Passion to deliver excellent experiences
Join a Great Place to Work - Welcome to Strand Palace. Strand Palace has proudly earned the Great Place to Work certification, and for good reason. We’re more than just a hotel – we’re a team that values connection, quality, and a little fun along the way. Our culture thrives on exceptional service, genuine interactions, and a shared passion for hospitality.
We describe ourselves as confident, creative, and personable - if that sounds like you, we think you’ll fit right in. At Strand Palace, you’ll join a friendly community. From themed staff lunches and charity walks to Executive Team breakfast service and monthly Town Hall events, we host a wide range of well‐being activities that help our teams connect, recharge, and celebrate achievements across the hotel.
We’re also proud to be leaders in sustainability and social impact. Strand Palace has been awarded the Green Key for two consecutive years and is part of the FuturePlus programme - a commitment to creating a positive impact across environmental sustainability, social responsibility, diversity and inclusion, and climate action.
Come be part of something meaningful. Join us at Strand Palace – where your personality and purpose can shine.
Reservation Consultant in Westminster employer: Strand Palace Hotel
Contact Detail:
Strand Palace Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservation Consultant in Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, check out Strand Palace's social media and website. This will help you understand their vibe and values, so you can show how you fit right in.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your passion for creating unforgettable guest experiences.
✨Tip Number 3
Be ready to share your stories! Think of specific examples from your past experiences that highlight your customer service skills and how you've gone above and beyond for guests. This will make you stand out as a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Strand Palace team. Don’t miss out on this opportunity!
We think you need these skills to ace Reservation Consultant in Westminster
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you can create memorable experiences for our guests.
Tailor Your Application: Make sure to tailor your application to the Reservation Consultant role. Highlight any relevant experience you have and how it aligns with our mission of 'Serving London Love'. This will help us see why you’re a great fit for our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to include all the important details without rambling on too much!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Strand Palace Hotel
✨Know the Company Culture
Before your interview, take some time to research Strand Palace and its values. Understand their mission of 'Serving London Love' and think about how you can embody that in your role as a Reservation Consultant. This will show your genuine interest and help you connect with the interviewers.
✨Prepare for Customer Scenarios
As a Reservation Consultant, you'll be dealing with guests regularly. Prepare for common customer service scenarios and think about how you would handle them. Practising responses to questions like 'How would you deal with a difficult guest?' can really set you apart during the interview.
✨Showcase Your Communication Skills
Being a confident conversationalist is key for this role. During the interview, focus on demonstrating your communication skills. Engage with the interviewer, ask questions, and share relevant experiences that highlight your ability to connect with guests and provide excellent service.
✨Highlight Your Passion for Hospitality
Make sure to express your passion for delivering unforgettable guest experiences. Share stories from previous roles where you went above and beyond for customers. This will resonate well with the interviewers and align with Strand Palace's commitment to exceptional service.