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For Companies At a Glance
- Tasks: As a Reservation Consultant, you'll create memorable experiences for guests and manage reservations efficiently.
- Company: Join Strand Palace, a vibrant hotel in central London, awarded Great Place to Work 2024.
- Benefits: Enjoy perks like free meals, gym classes, paid learning, and access to your wages anytime!
- Why this job: Be part of a fun, supportive culture focused on exceptional service and sustainability.
- Qualifications: We're looking for passionate individuals with a knack for customer service; experience is a plus.
- Other info: Join us for regular social outings and well-being events to connect with your team!
The predicted salary is between 24000 - 36000 £ per year.
Develop your career at Strand Palace – Great Place to Work 2024. Join our team at Strand Palace, located in the heart of central London. We are looking for a Reservation Consultant to create a warm and welcoming atmosphere for all guests, and ensure their stay is memorable. Help us bring our mission of ‘Serving London Love’ to life!
Your Benefits
- Career paths with paid learning & development courses including apprenticeships
- Access to your earned wages whenever you need them via Wagestream – no need to wait for payday!
- Free breakfast, lunch, and dinner on every shift
- ‘Introduce a Friend’ bonus scheme earning you up to £300.
- Free laundry and dry cleaning to save you money.
- Free gym and Yoga classes
- ½ day paid time off on your birthday
- Regular social outings and parties (think team nights out at activity bars in London with free drinks, food, and lots of fun!)
- Paid volunteering day
- Life assurance scheme
- 24hr access to free and confidential employee assistance helplines (from financial and legal advice to counselling and well-being support)
- North Bank discount card
- Cashback plan for dental, vision & physiotherapy.
- 50% off food and drink in the hotel bar and restaurant for you and your friends/family
- Discounted room rates for you and your friends/family at Strand Palace
- Additional access to discounted room rates at hotels worldwide, including L+R Hotels
What You Will Be Doing
- Process all telephone enquiries for Reservations in an efficient, courteous, and professional manner
- Assign incoming correspondences, emails and reservation messages in a timely and accurate manner
- Provide a warm and professional response to all guests and visitors to the hotel, delivering excellent customer service and providing all the relevant information they need for their stay
- Ensure all reservations are recorded and confirmed accurately in accordance with hotel's standard
- Update availability on the hotel's global distribution (GDS) when required
What We’re Looking For
- A person who naturally goes above and beyond to create unforgettable guest experiences.
- Passion to deliver excellent service
- Confidence in talking to guests in a professional manner
- Previous experience preferable
What We’re About
Awarded a Great Place to Work - At Strand Palace, we foster a vibrant culture that thrives on quality interactions, exceptional service, and a touch of fun in our daily endeavours. We define ourselves by qualities such as confident, creative and personable. If these traits align with your own personality, then Strand Palace is the perfect fit for you. From staff-themed lunches, sponsored charity walks, freshly baked cakes the Executive Team serving a hot breakfast to our teams, and our Town Hall presentations each month, we have a calendar of well-being events for our team that help us take a break and get to know other departments within the hotel. Strand Palace is committed to providing a sustainable future for its staff and the planet. For two consecutive years, Strand Palace has received the Green Key award and is a part of the Future Plus programme which works towards activating and implementing initiatives for the hotel to support the environment, social responsibility, economic impact, diversity and inclusion, and climate.
Want to start your journey with Strand Palace today? Apply now to join the team.
Reservation Consultant employer: Strand Palace Hotel
Contact Detail:
Strand Palace Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservation Consultant
✨Tip Number 1
Familiarise yourself with the Strand Palace's mission of 'Serving London Love'. When you understand their values, you can tailor your conversations during interviews to reflect how you embody this mission in your customer service approach.
✨Tip Number 2
Research common reservation systems and global distribution systems (GDS) used in the hospitality industry. Being knowledgeable about these tools will not only impress your interviewers but also show that you're ready to hit the ground running.
✨Tip Number 3
Prepare examples from your past experiences where you've gone above and beyond for a customer. This aligns perfectly with what Strand Palace is looking for in a Reservation Consultant and will help you stand out during the interview process.
✨Tip Number 4
Engage with Strand Palace on social media or through their website. Commenting on their posts or sharing your thoughts about their initiatives can help you get noticed and demonstrate your genuine interest in becoming part of their team.
We think you need these skills to ace Reservation Consultant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what a Reservation Consultant does at Strand Palace. Highlight key responsibilities and required skills in your application.
Tailor Your CV: Customise your CV to reflect your experience in customer service and any relevant skills that align with the role. Use specific examples that demonstrate your ability to create memorable guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent service. Mention why you want to work at Strand Palace and how your values align with their mission of 'Serving London Love'.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Reservation Consultant.
How to prepare for a job interview at Strand Palace Hotel
✨Show Your Passion for Customer Service
As a Reservation Consultant, your ability to create a warm and welcoming atmosphere is crucial. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to delivering excellent service.
✨Familiarise Yourself with the Hotel
Before the interview, take some time to research Strand Palace and its values. Understanding their mission of 'Serving London Love' will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
✨Practice Professional Communication
Since you'll be handling telephone enquiries and guest interactions, practice speaking clearly and confidently. Role-play common scenarios with a friend to ensure you can respond professionally and courteously under pressure.
✨Highlight Relevant Experience
If you have previous experience in hospitality or customer service, make sure to highlight it during the interview. Discuss specific situations where you successfully managed reservations or resolved guest issues, as this will showcase your suitability for the role.