At a Glance
- Tasks: Create memorable experiences for guests and manage reservations with a warm, professional touch.
- Company: Join the award-winning Strand Palace in central London, a certified Great Place to Work.
- Benefits: Instant wage access, free meals, birthday leave, and discounts at local attractions.
- Other info: Engage in fun team socials, volunteering days, and career development opportunities.
- Why this job: Be part of a vibrant team that values connection, creativity, and exceptional service.
- Qualifications: Previous experience preferred; must be a confident conversationalist with a passion for hospitality.
The predicted salary is between 24000 - 30000 € per year.
Develop your career at Strand Palace – Great Place to Work 2025. Join our team at Strand Palace, located in the heart of central London. We are looking for a Reservation Consultant to create a warm and welcoming atmosphere for all guests and ensure their stay is memorable. Help us bring our mission of ‘Serving London Love’ to life!
Benefits of Working at Strand Palace
- Instant access to your wages through Wagestream – no more waiting for payday!
- Free meals on every shift – breakfast, lunch, and dinner included
- Earn up to £300 with our ‘Introduce a Friend’ bonus scheme when you refer someone great
- Free laundry and dry cleaning – saving you time and money
- Enjoy a paid half-day off on your birthday – because you deserve to celebrate!
- Clear career pathways with paid training, development courses, and apprenticeship opportunities to help you grow and succeed
- Regular team socials and parties, including fun nights out at London activity bars – with free food, drinks, and great company
- A paid volunteering day each year to support a cause close to your heart
- 24/7 access to confidential support services, including counselling, legal advice, and financial guidance
- Northbank Privilege Card – giving you discounts at local shops, restaurants, and attractions
- Health cashback plan for dental, vision, and physiotherapy expenses
- 50% off food and drinks in our hotel bar and restaurant – for you and your friends and family
- Exclusive discounted room rates at Strand Palace for you and your loved ones
- Special discounts at hotels around the world, including the Iconic Hotels & Resorts collection.
What You Will Be Doing
- Process all telephone enquiries for Reservations in an efficient, courteous, and professional manner
- Assign incoming correspondences, emails, and reservation messages in a timely and accurate manner
- Provide a warm and professional response to all guests and visitors to the hotel, delivering excellent customer service and providing all the relevant information they need for their stay
- Ensure all reservations are recorded and confirmed accurately in accordance with hotel's standard
- Update availability on the hotel's global distribution (GDS) when required
What We’re Looking For
- Go above and beyond to create unforgettable guest experiences
- Previous experience preferable
- Confident conversationalist, always engaging with guests
- Passion to deliver excellent experiences
Join a Great Place to Work - Welcome to Strand Palace. Strand Palace has proudly earned the Great Place to Work certification, and for good reason. We’re more than just a hotel - we’re a team that values connection, quality, and a little fun along the way. Our culture thrives on exceptional service, genuine interactions, and a shared passion for hospitality. We describe ourselves as confident, creative, and personable – if that sounds like you, we think you’ll fit right in. At Strand Palace, you'll join a friendly community. From themed staff lunches and charity walks to Executive Team breakfast service and monthly Town Hall events, we host a wide range of well-being activities that help our teams connect, recharge, and celebrate achievements across the hotel. We’re also proud to be leaders in sustainability and social impact. Strand Palace has been awarded the Green Key for two consecutive years and is part of the FuturePlus programme – a commitment to creating a positive impact across environmental sustainability, social responsibility, diversity and inclusion, and climate action. Come be part of something meaningful. Join us at Strand Palace - where your personality and purpose can shine.
Reservation Consultant employer: Strand Palace Hotel
Strand Palace is an exceptional employer located in the vibrant heart of central London, offering a supportive and engaging work environment for Reservation Consultants. With benefits like instant wage access, free meals, and clear career pathways, we prioritise your growth and well-being while fostering a culture of connection and fun. Join our team to be part of a community that values exceptional service, sustainability, and meaningful experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Reservation Consultant
✨Tip Number 1
Get to know the company culture! Before your interview, check out Strand Palace's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Reservation Consultant, you'll be engaging with guests all day. Try role-playing common scenarios with friends or family to boost your confidence and ensure you can deliver that warm, welcoming atmosphere they’re after.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've gone above and beyond for customers. This will help you stand out and show that you have the passion for delivering excellent experiences that Strand Palace values.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Strand Palace family. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Reservation Consultant
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, we’re all about creating memorable experiences for our guests, and that starts with you.
Tailor Your Application:Make sure to tailor your application to the Reservation Consultant role. Highlight any relevant experience you have in customer service or hospitality, and show us how you can go above and beyond to create unforgettable guest experiences. We love seeing how you connect with our mission of ‘Serving London Love’!
Be Clear and Concise:While we love a good story, keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of what makes you a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Strand Palace and what we stand for before you hit that submit button!
How to prepare for a job interview at Strand Palace Hotel
✨Know the Company Culture
Before your interview, take some time to understand Strand Palace's values and culture. They pride themselves on being a Great Place to Work, so think about how you can demonstrate your alignment with their mission of ‘Serving London Love’ during the conversation.
✨Showcase Your Customer Service Skills
As a Reservation Consultant, you'll need to create memorable experiences for guests. Prepare examples from your past roles where you went above and beyond for customers. This will show that you have the passion and skills they’re looking for.
✨Practice Engaging Conversations
Since they’re looking for confident conversationalists, practice your communication skills. Role-play common scenarios you might encounter in the role, such as handling inquiries or resolving issues, to ensure you come across as warm and professional.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team socials, training opportunities, or their sustainability initiatives. This shows your genuine interest in the company and helps you determine if it’s the right fit for you.
