At a Glance
- Tasks: Welcome guests and ensure smooth overnight operations with exceptional service.
- Company: Join the Strand Palace team in central London, a Great Place to Work!
- Benefits: Instant wage access, free meals, and discounts at local attractions.
- Other info: Enjoy regular socials, career growth opportunities, and a supportive environment.
- Why this job: Make unforgettable guest experiences while enjoying a vibrant work culture.
- Qualifications: Previous experience preferred; must be a confident conversationalist.
The predicted salary is between 22000 - 26000 £ per year.
Develop your career at Strand Palace – Great Place to Work. Join our team at Strand Palace, in the heart of central London! We are looking for a dedicated Night Receptionist to provide a warm and welcoming experience for our guests, ensuring smooth overnight operations and exceptional service throughout the night. Help us bring our mission of ‘Serving London Love’ to life.
Benefits of Working at Strand Palace
- Instant access to your wages through Wagestream – no more waiting for payday!
- Free meals on every shift – breakfast, lunch, and dinner included.
- Earn up to £300 with our ‘Introduce a Friend’ bonus scheme when you refer someone great.
- Free laundry and dry cleaning – saving you time and money.
- Enjoy a paid half-day off on your birthday – because you deserve to celebrate!
- Clear career pathways with paid training, development courses, and apprenticeship opportunities to help you grow and succeed.
- Regular team socials and parties, including fun nights out at London activity bars – with free food, drinks, and great company.
- A paid volunteering day each year to support a cause close to your heart.
- 24/7 access to confidential support services, including counselling, legal advice, and financial guidance.
- Northbank Privilege Card – giving you discounts at local shops, restaurants, and attractions.
- Health cashback plan for dental, vision, and physiotherapy expenses.
- 50% off food and drinks in our hotel bar and restaurant – for you and your friends and family.
- Exclusive discounted room rates at Strand Palace for you and your loved ones.
- Special discounts at hotels around the world, including the Iconic Hotels & Resorts collection.
What You Will Be Doing
- Provide a warm and professional welcome to all guests and visitors to the hotel, delivering excellent customer service and providing all the relevant information they need for their stay.
- Assist the Night Manager in dealing with all emergency/crisis situations within the hotel at night, acting as first point of contact for guests and emergency services as per the Hotel’s emergency procedures.
- Manage arrivals and departure process professionally and in accordance with the Hotel’s Policy, ensuring payments and billings are correct.
- Ensure all administration and night audit reports are completed to the hotel and departmental standards.
- Assist the Night Manager to compile the Early Bird report and ensure all information is accurate.
What We’re Looking For
- Go above and beyond to create unforgettable guest experiences.
- Previous experience preferable.
- Confident conversationalist, always engaging with guests.
- Passion to deliver excellent experiences.
Night Receptionist employer: Strand Palace Hotel
Strand Palace is an exceptional employer located in the vibrant heart of central London, offering a supportive and dynamic work environment for our Night Receptionist team. With benefits like instant wage access, free meals, and clear career pathways, we prioritise your growth and well-being while fostering a fun and inclusive culture through regular team socials and volunteering opportunities. Join us to be part of a mission that truly values 'Serving London Love' and enjoy unique perks that enhance both your professional and personal life.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Receptionist role at Strand Palace.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios you might face as a Night Receptionist. Think about how you would handle guest complaints or emergency situations – showing you’re ready for anything will impress the hiring team!
✨Tip Number 3
Dress to impress! Even if it’s a night shift, looking polished and professional can set a great first impression. It shows you take the role seriously and are ready to represent Strand Palace with pride.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and perks we offer, making it easier for you to join our amazing team.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, we’re all about creating unforgettable guest experiences!
Tailor Your Application:Make sure to tailor your application specifically for the Night Receptionist role at Strand Palace. Highlight any relevant experience you have and how it aligns with our mission of ‘Serving London Love’. This shows us that you’re genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out. We want to see what makes you a great fit without wading through too much text!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our amazing perks. We can’t wait to hear from you!
How to prepare for a job interview at Strand Palace Hotel
✨Know the Hotel Inside Out
Before your interview, make sure you research Strand Palace thoroughly. Familiarise yourself with its history, values, and the services it offers. This will not only show your genuine interest but also help you answer questions about how you can contribute to their mission of ‘Serving London Love’.
✨Showcase Your Customer Service Skills
As a Night Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Think about specific situations that highlight your ability to handle emergencies or difficult situations calmly and professionally.
✨Practice Common Interview Questions
Anticipate questions related to your experience and how you would handle various scenarios at night. For instance, be ready to discuss how you would manage a guest complaint or an emergency situation. Practising these responses will help you feel more confident during the interview.
✨Engage with Enthusiasm
During the interview, let your passion for hospitality shine through. Be a confident conversationalist and engage with the interviewer as if they were a guest. This will demonstrate your ability to create warm and welcoming experiences, which is crucial for the role.
