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- Tasks: Be the friendly voice of our hotel, handling calls and supporting guests with warmth.
- Company: Join Strand Palace, a certified Great Place to Work in central London.
- Benefits: Enjoy paid training, health cashback, discounts, free meals, and instant wage access.
- Other info: Join a community focused on sustainability, well-being, and meaningful connections.
- Why this job: Create unforgettable guest experiences while being part of a fun, supportive team.
- Qualifications: Confident conversationalist with a passion for delivering excellent service.
The predicted salary is between 24000 - 30000 £ per year.
Develop your career at Strand Palace – Great Place to Work 2025. Join our team at Strand Palace, located in the heart of central London. We are looking for a Switchboard Receptionist to be the friendly voice of our hotel, handling calls with warmth and efficiency while supporting guests. Help us bring our mission of ‘Serving London Love’ to life!
Benefits of Working at Strand Palace
- Clear career pathways with paid training, development courses, and apprenticeship opportunities to help you grow and succeed.
- Health cashback plan for dental, vision, physiotherapy, and many other expenses.
- Life assurance cover for peace of mind.
- 50% off food and drinks in our hotel bar and restaurant – for you and your friends, and family.
- Exclusive discounted room rates at Strand Palace for you and your loved ones.
- Special discounts at hotels around the world, including the Iconic Hotels & Resorts collection.
- Instant access to your wages through Wagestream – no more waiting for payday!
- Free meals on every shift – breakfast, lunch, and dinner included.
- Earn up to £300 with our ‘Introduce a Friend’ bonus scheme when you refer someone great.
- Free laundry and dry cleaning – saving you time and money.
- Enjoy a paid half-day off on your birthday – because you deserve to celebrate!
- Regular team socials and parties, including fun nights out at London activity bars – with free food, drinks, and great company.
- A paid volunteering day each year to support a cause close to your heart.
- 24/7 access to confidential support services, including counselling, legal advice, and financial guidance.
- Northbank Privilege Card – giving you discounts at local shops, restaurants, and attractions.
Key Responsibilities
- Respond promptly and professionally to guest communications, including phone calls, emails, live chat, wake-up calls, and emergency phones, in line with Strand Palace standards.
- Manage the Guest Services Platform by opening, assigning, and monitoring cases, and coordinating with relevant departments to ensure all guest requests are fulfilled.
- Oversee the arrival queue in the PMS, ensuring all queued arrivals are actioned before arrival time and that pre-arrival checks and billing instructions are accurate.
- Support the check-out process, including express departures and billing issue resolution, ensuring compliance with financial procedures.
- Maintain excellent knowledge of hotel services, local attractions, and promotions, to assist guests effectively and enhance their London experience.
What We’re Looking For
- The drive to go above and beyond to create unforgettable guest experiences.
- Previous experience preferable.
- Confident conversationalist, always engaging with guests.
- Passion to deliver excellent experiences.
Join a Great Place to Work - Welcome to Strand Palace. Strand Palace has proudly earned the Great Place to Work certification, and for good reason. We’re more than just a hotel - we’re a team that values connection, quality, and a little fun along the way. Our culture thrives on exceptional service, genuine interactions, and a shared passion for hospitality. We describe ourselves as confident, creative, and personable - if that sounds like you, we think you’ll fit right in. At Strand Palace, you'll join a friendly community. From themed staff lunches and charity walks to Executive Team breakfast service and monthly Town Hall events, we host a wide range of well-being activities that help our teams connect, recharge, and celebrate achievements across the hotel. We’re also proud to be leaders in sustainability and social impact. Strand Palace has been awarded the Green Key for two consecutive years and is part of the FuturePlus programme - a commitment to creating a positive impact across environmental sustainability, social responsibility, diversity and inclusion, and climate action. Come be part of something meaningful. Join us at Strand Palace - where your personality and purpose can shine.
Switchboard Operator in London employer: Strand Palace Hotel
Contact Detail:
Strand Palace Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard Operator in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Strand Palace. Familiarise yourself with their values and mission, especially their commitment to 'Serving London Love'. This will help you connect better during your chat.
✨Tip Number 2
Practice your phone skills! As a Switchboard Operator, you'll be the friendly voice of the hotel. Try role-playing with a friend to get comfortable handling calls and responding to guest queries with warmth and efficiency.
✨Tip Number 3
Show off your personality! Strand Palace is all about genuine interactions, so let your character shine through in your interview. Share stories that highlight your passion for hospitality and how you go above and beyond for guests.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Strand Palace team. Don’t miss out on this opportunity!
We think you need these skills to ace Switchboard Operator in London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles where you’ve gone above and beyond for guests – we love that kind of stuff!
Show Enthusiasm: Express your excitement about joining our team at Strand Palace. Let us know why you’re drawn to our mission of ‘Serving London Love’ and how you can contribute to creating unforgettable guest experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Strand Palace Hotel
✨Know Your Stuff
Before the interview, make sure you’re familiar with Strand Palace’s values and mission. Understand what ‘Serving London Love’ means and think about how you can embody that in your role as a Switchboard Operator. This will show your genuine interest in the hotel and its culture.
✨Practice Your Warmth
As the friendly voice of the hotel, it’s crucial to convey warmth and professionalism. Practice answering common interview questions with a smile, even if it’s just in front of a mirror. This will help you sound more engaging and confident during the actual interview.
✨Showcase Your Experience
If you have previous experience in customer service or hospitality, be ready to share specific examples of how you went above and beyond for guests. Highlighting these experiences will demonstrate your passion for delivering excellent service, which is key for this role.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about team dynamics, training opportunities, or how the hotel supports its staff's well-being. This shows that you’re not only interested in the job but also in being part of a supportive community.