At a Glance
- Tasks: Provide a warm welcome and exceptional service to guests during the night.
- Company: Join the friendly team at Strand Palace, a certified Great Place to Work.
- Benefits: Instant wage access, free meals, and discounts at local attractions.
- Other info: Enjoy regular team socials and opportunities for personal growth.
- Why this job: Make unforgettable guest experiences while developing your career in hospitality.
- Qualifications: Previous experience preferred; passion for excellent customer service is essential.
The predicted salary is between 22000 - 26000 £ per year.
Develop your career at Strand Palace – Great Place to Work. Join our team at Strand Palace, in the heart of central London! We are looking for a dedicated Night Receptionist to provide a warm and welcoming experience for our guests, ensuring smooth overnight operations and exceptional service throughout the night. Help us bring our mission of ‘Serving London Love’ to life!
Benefits of Working at Strand Palace
- Instant access to your wages through Wagestream – no more waiting for payday!
- Free meals on every shift – breakfast, lunch, and dinner included.
- Earn up to £300 with our ‘Introduce a Friend’ bonus scheme when you refer someone great.
- Free laundry and dry cleaning – saving you time and money.
- Enjoy a paid half-day off on your birthday – because you deserve to celebrate!
- Clear career pathways with paid training, development courses, and apprenticeship opportunities to help you grow and succeed.
- Regular team socials and parties, including fun nights out at London activity bars – with free food, drinks, and great company.
- A paid volunteering day each year to support a cause close to your heart.
- 24/7 access to confidential support services, including counselling, legal advice, and financial guidance.
- Northbank Privilege Card – giving you discounts at local shops, restaurants, and attractions.
- Health cashback plan for dental, vision, and physiotherapy expenses.
- 50% off food and drinks in our hotel bar and restaurant – for you and your friends and family.
- Exclusive discounted room rates at Strand Palace for you and your loved ones.
- Special discounts at hotels around the world, including the Iconic Hotels & Resorts collection.
What You Will Be Doing
- Provide a warm and professional welcome to all guests and visitors to the hotel, delivering excellent customer service and providing all the relevant information they need for their stay.
- Assist the Night Manager in dealing with all emergency/crisis situations within the hotel at night, acting as first point of contact for guests and emergency services as per the Hotel’s emergency procedures.
- Manage arrivals and departure process professionally and in accordance with the Hotel’s Policy, ensuring payments and billings are correct.
- Ensure all administration and night audit reports are completed to the hotel and departmental standards.
- Assist the Night Manager to compile the Early Bird report and ensure all information is accurate.
What We’re Looking For
- Go above and beyond to create unforgettable guest experiences.
- Previous experience preferable.
- Confident conversationalist, always engaging with guests.
- Passion to deliver excellent experiences.
Join a Great Place to Work - Welcome to Strand Palace. Strand Palace has proudly earned the Great Place to Work certification, and for good reason. We’re more than just a hotel - we’re a team that values connection, quality, and a little fun along the way. Our culture thrives on exceptional service, genuine interactions, and a shared passion for hospitality. We describe ourselves as confident, creative, and personable - if that sounds like you, we think you’ll fit right in. At Strand Palace, you'll join a friendly community. From themed staff lunches and charity walks to Executive Team breakfast service and monthly Town Hall events, we host a wide range of well-being activities that help our teams connect, recharge, and celebrate achievements across the hotel. We’re also proud to be leaders in sustainability and social impact. Strand Palace has been awarded the Green Key for two consecutive years and is part of the FuturePlus programme - a commitment to creating a positive impact across environmental sustainability, social responsibility, diversity and inclusion, and climate action. Come be part of something meaningful. Join us at Strand Palace - where your personality and purpose can shine.
Night Receptionist in London employer: Strand Palace Hotel
Strand Palace is an exceptional employer located in the vibrant heart of central London, offering a supportive and engaging work environment for Night Receptionists. With benefits like instant wage access, free meals, and clear career pathways, we prioritise employee growth and well-being while fostering a culture of connection and fun. Join our team to be part of a community that values exceptional service, sustainability, and meaningful experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might know about openings at places like Strand Palace or can give you a heads-up on upcoming opportunities.
✨Tip Number 2
Be ready for that interview! Research common questions for night receptionists and think about how your experience aligns with what Strand Palace is looking for. Practice makes perfect, so maybe do a mock interview with a mate.
✨Tip Number 3
Show off your personality! When you apply through our website, let your unique character shine through. We love confident conversationalists who can engage with guests and create unforgettable experiences.
✨Tip Number 4
Follow up after your application! A quick email thanking them for the opportunity and expressing your enthusiasm can set you apart. It shows you're genuinely interested in joining the Strand Palace team!
We think you need these skills to ace Night Receptionist in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to tailor your application to the Night Receptionist role. Highlight any relevant experience and skills that match what we’re looking for, like your ability to handle emergencies or provide excellent customer service.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your experience and skills effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing perks!
How to prepare for a job interview at Strand Palace Hotel
✨Know the Hotel Inside Out
Before your interview, take some time to research Strand Palace. Familiarise yourself with its history, values, and the services it offers. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Night Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlighting these moments will demonstrate your passion for creating unforgettable guest experiences.
✨Prepare for Emergency Scenarios
Since you'll be assisting the Night Manager during emergencies, think about how you would handle various situations. Be ready to discuss your problem-solving skills and how you can remain calm under pressure, as this is crucial in the hospitality industry.
✨Be Personable and Engaging
Strand Palace values a friendly and personable approach. During the interview, let your personality shine through! Engage with your interviewers, maintain eye contact, and don’t hesitate to share a bit about yourself to create a connection.
