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- Tasks: Lead daily operations of a vibrant city-centre hotel and ensure outstanding guest experiences.
- Company: Join the iconic Strand Palace, a top-rated workplace in central London.
- Benefits: Enjoy competitive pay, health perks, free meals, and exclusive discounts.
- Other info: Be part of a fun, inclusive team with great growth opportunities and sustainability initiatives.
- Why this job: Make a real impact in hospitality while developing your career in a supportive environment.
- Qualifications: Experience in hotel management and a passion for exceptional service.
The predicted salary is between 50000 - 60000 £ per year.
Develop your career at Strand Palace, in the heart of central London! We are looking for an experienced Hotel Manager to lead the day-to-day operations of our iconic 788-bedroom hotel, driving operational excellence, outstanding guest experience, strong commercial performance, and high team engagement. Help us bring our mission of Serving London Love to life.
About Strand Palace: Part of Iconic Hotels & Resorts, Strand Palace is one of London's largest independent hotels. We have been welcoming guests from all corners of the UK and worldwide since 1909. Right in the heart of London, all 788 guest rooms, lobby, restaurant, and bar are refurbished to a modern and contemporary style inspired by the hotel's popular art deco era in the 1920s.
Benefits: Working at Strand Palace has its perks. As part of our team, you'll have access to a range of benefits, including:
- Clear career pathways with paid training, development courses, and apprenticeship opportunities to help you grow and succeed
- Health cashback plan for dental, vision, physiotherapy, and many other expenses
- Life assurance cover for peace of mind
- Private Health Insurance to support your physical and mental wellbeing
- 50% off food and drinks in our hotel bar and restaurant for you and your friends and family
- Exclusive discounted room rates at Strand Palace for you and your loved ones
- Special discounts at hotels around the world, including the Iconic Hotels & Resorts collection
- Instant access to your wages through Wagestream - no more waiting for payday!
- Free meals on every shift - breakfast, lunch, and dinner included
- Earn up to £300 with our Introduce a Friend bonus scheme when you refer someone great
- Free laundry and dry cleaning saving you time and money
- Enjoy a paid half-day off on your birthday because you deserve to celebrate!
- Regular team socials and parties, including fun nights out at London activity bars with free food, drinks, and great company
- A paid volunteering day each year to support a cause close to your heart
- 24/7 access to confidential support services, including counselling, legal advice, and financial guidance
- Northbank Privilege Card giving you discounts at local shops, restaurants, and attractions
Key Responsibilities:
- Provide senior operational leadership for the day-to-day running of a high-volume, city-centre hotel, ensuring consistently high standards across Rooms, Food & Beverage, Housekeeping, and Safety & Security
- Drive guest satisfaction through visible leadership, effective operational controls, and timely service recovery
- Ensure compliance with all relevant health & safety, legal, regulatory, brand, and company requirements, maintaining strong outcomes in audits and inspections
- Oversee operational performance, productivity, and cost control, ensuring hotel systems and financial controls are used accurately and consistently
- Take responsibility for operational budgets, forecasting, and cost management, identifying risks and implementing corrective actions where required
- Work collaboratively with Finance, Sales & Marketing, Maintenance, Reservations, and People & Culture to align operational priorities and deliver business objectives
- Lead, support, and develop a high-performing operational management team, embedding clear expectations, accountability, and continuous improvement
- Support recruitment, onboarding, performance management, and development activity across operational departments
- Lead and participate in key operational and engagement forums, including management meetings, guest feedback reviews, and Town Hall sessions
- Support the General Manager with governance activity, capital expenditure planning, and strategic initiatives, and deputise in their absence where necessary
- Champion operational sustainability, ESG priorities, and continuous improvement initiatives aligned with Strand Palace and Iconic Hotels & Resorts values
What We're Looking For:
- Significant senior operational leadership experience within a large hotel environment (200+ bedrooms), with a clear understanding of high-volume operations
- Experience working in a city-centre hotel operation, with insight into the pace, complexity, and guest demands of an urban hospitality environment
- Proven experience across both Rooms and Food & Beverage operations, gained either through senior Head of Department roles or an operational leadership role with full oversight of both areas
- Strong commercial and financial awareness, with demonstrable experience managing budgets, controlling costs, and improving profitability or revenue performance, including outside a candidate's primary operational background
- Evidence of adaptability and change management, including experience implementing or working with new systems, technology, or processes to benefit guests and teams
- Experience working across more than one hospitality organisation, demonstrating the ability to adapt to different operational environments, cultures, and ways of working, alongside a professional, inclusive, and people-focused leadership approach
Join a Great Place to Work - Welcome to Strand Palace. Strand Palace has proudly earned the Great Place to Work certification, and for good reason. We're more than just a hotel - we're a team that values connection, quality, and a little fun along the way. Our culture thrives on exceptional service, genuine interactions, and a shared passion for hospitality. We describe ourselves as confident, creative, and personable - if that sounds like you, we think you'll fit right in. At Strand Palace, you'll join a friendly community. From themed staff lunches and charity walks to Executive Team breakfast service and monthly Town Hall events, we host a wide range of well-being activities that help our teams connect, recharge, and celebrate achievements across the hotel. We're also proud to be leaders in sustainability and social impact. Strand Palace has been awarded the Green Key for two consecutive years and is part of the FuturePlus programme - a commitment to creating a positive impact across environmental sustainability, social responsibility, diversity and inclusion, and climate action. Come be part of something meaningful. Join us at Strand Palace - where your personality and purpose can shine.
Hotel Manager in London employer: Strand Palace Hotel
Contact Detail:
Strand Palace Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even pop into local hotels for a chat. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get an interview, let your true self shine through. Share your passion for hospitality and how you can contribute to the team at Strand Palace. Remember, they want someone who fits their culture!
✨Tip Number 3
Prepare for those tricky questions! Research common interview questions for hotel management roles and practice your answers. Think about your past experiences and how they relate to the responsibilities at Strand Palace.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds. Plus, it’s a great way to reiterate your enthusiasm for the role!
We think you need these skills to ace Hotel Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you love creating outstanding guest experiences and leading a team. Share specific examples that highlight your passion for the industry.
Tailor Your CV: Make sure your CV is tailored to the Hotel Manager role. Highlight your relevant experience in high-volume operations and any leadership roles you've held. We’re looking for someone who understands the unique challenges of a city-centre hotel, so make that clear!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Strand Palace!
How to prepare for a job interview at Strand Palace Hotel
✨Know Your Hotel Operations
Make sure you brush up on your knowledge of hotel operations, especially in high-volume environments. Be ready to discuss your experience with Rooms and Food & Beverage management, as well as how you've driven guest satisfaction in previous roles.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach and how you develop high-performing teams. Share specific examples of how you've supported recruitment, onboarding, and performance management in your past positions to demonstrate your people-focused mindset.
✨Understand Financials
Familiarise yourself with key financial metrics and be prepared to discuss how you've managed budgets and improved profitability. Highlight any experience you have with cost control and operational performance to show your commercial awareness.
✨Emphasise Adaptability
Be ready to share examples of how you've adapted to different operational environments or implemented new systems. This will showcase your ability to thrive in a fast-paced city-centre hotel and your commitment to continuous improvement.