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- Tasks: Lead the Food & Beverage operations and ensure exceptional guest experiences.
- Company: Join Strand Palace, a historic hotel in central London with a vibrant team culture.
- Benefits: Enjoy competitive perks like free meals, discounts, and career development opportunities.
- Why this job: Be part of a Great Place to Work and make a real impact in hospitality.
- Qualifications: Proven leadership experience and a passion for guest satisfaction.
- Other info: Join a friendly community focused on sustainability and social impact.
The predicted salary is between 40000 - 50000 £ per year.
Develop your career at Strand Palace. Join our team at Strand Palace, in the heart of central London. We are looking for a F&B Operations Manager. You will be reporting directly to the Director of Food & Beverage and will be responsible for the day-to-day operation and performance of all our outlets (Breakfast, Haxells Restaurant & Bar, Meetings & Events, Gin Palace, Afternoon Tea, and Room Service). Help us to bring our mission of Serving London Love to life.
About Strand Palace: Part of Iconic Hotels & Resorts, Strand Palace is one of London's largest independent hotels. We have been welcoming guests from all corners of the UK and worldwide since 1909. Right in the heart of London, all 788 guest rooms, lobby, restaurant, and bar are refurbished to a modern and contemporary style inspired by the hotel's popular art deco era in the 1920s.
About Iconic Hotels & Resorts: Iconic Hotels & Resorts is a leading international owner-operator and curated collection of world-class destinations. From England's great historic estates to landmark urban hotels and international resorts, our portfolio celebrates architectural heritage and cultural significance. Backed by L+R's discretionary capital, we deliver exceptional service, memorable guest experiences, and owner-aligned performance.
Benefits: Working at Strand Palace has its perks. As part of our team, you'll have access to a range of benefits, including:
- Clear career pathways with paid training, development courses, and apprenticeship opportunities to help you grow and succeed
- Health cashback plan for dental, vision, physiotherapy, and many other expenses
- Life assurance cover for peace of mind
- 50% off food and drinks in our hotel bar and restaurant for you and your friends, and family
- Exclusive discounted room rates at Strand Palace for you and your loved ones
- Special discounts at hotels around the world, including Iconic Hotels & Resorts
- Instant access to your wages through Wagestream - no more waiting for payday!
- Free meals on every shift - breakfast, lunch, and dinner included
- Earn up to £300 with our Introduce a Friend bonus scheme when you refer someone great
- Free laundry and dry cleaning saving you time and money
- Enjoy a paid half-day off on your birthday because you deserve to celebrate!
- Regular team socials and parties, including fun nights out at London activity bars with free food, drinks, and great company
- A paid volunteering day each year to support a cause close to your heart
- 24/7 access to confidential support services, including counselling, legal advice, and financial guidance
- Northbank Privilege Card giving you discounts at local shops, restaurants, and attractions
Key Responsibilities:
- Manage the F&B operations in all outlets, maintaining high levels of service and productivity and ensure guest satisfaction is consistently delivered
- Regularly review product quality, guest satisfaction and profitability with Director of F&B and Head Chef for continuous quality and service improvement
- Organize, supervise and lead shifts when required ensuring you are around for support in whichever outlet is under pressure at the time
- Ensure that all Standards of Procedures are updated and maintained, reviewing periodically
- Support the Director of F&B with the design and implementation of the strategic direction for the Food & Beverage department
- Ensure all Food & Beverage finance and cashiering procedures are followed
What We're Looking For:
- Proven leadership experience within hospitality
- Strong organisational skills, with experience managing large and diverse teams
- Approachable, hands-on, and passionate about guest experience and team development
- Drive to go above and beyond, in exceeding guest expectations and finding ways to continually improve service
- Weekend Availability
Join a Great Place to Work - Welcome to Strand Palace. Strand Palace has proudly earned the Great Place to Work certification, and for good reason. We're more than just a hotel - we're a team that values connection, quality, and a little fun along the way. Our culture thrives on exceptional service, genuine interactions, and a shared passion for hospitality. We describe ourselves as confident, creative, and personable - if that sounds like you, we think you'll fit right in. At Strand Palace, you'll join a friendly community. From themed staff lunches and charity walks to Executive Team breakfast service and monthly Town Hall events, we host a wide range of well-being activities that help our teams connect, recharge, and celebrate achievements across the hotel. We're also proud to be leaders in sustainability and social impact. Strand Palace has been awarded the Green Key for two consecutive years and is part of the FuturePlus programme - a commitment to creating a positive impact across environmental sustainability, social responsibility, diversity and inclusion, and climate action. Come be part of something meaningful. Join us at Strand Palace - where your personality and purpose can shine.
Food & Beverage Operations Manager in London employer: Strand Palace Hotel
Contact Detail:
Strand Palace Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Operations Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even hit up local cafes to chat with fellow F&B enthusiasts. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for guest experience shine through. Share stories about how you've gone above and beyond in previous roles. Remember, they want someone who fits into their friendly community at Strand Palace.
✨Tip Number 3
Research is key! Familiarise yourself with Strand Palace's values and mission. Understand their commitment to sustainability and social impact. This will not only help you in interviews but also show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Strand Palace family. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Food & Beverage Operations Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for the food and beverage industry shine through. We want to see your enthusiasm for creating memorable guest experiences and how you can bring our mission of Serving London Love to life.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience in hospitality management. Focus on your leadership skills and any achievements that demonstrate your ability to manage diverse teams and improve service quality.
Be Authentic: We love genuine personalities! Don’t be afraid to let your unique voice come through in your cover letter. Share your story and what makes you a great fit for our team at Strand Palace.
Apply Through Our Website: For the best chance of success, apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Strand Palace Hotel
✨Know Your F&B Operations
Before the interview, brush up on your knowledge of food and beverage operations. Familiarise yourself with the different outlets at Strand Palace and think about how you can enhance guest experiences in each one. This will show your passion for the role and your understanding of the business.
✨Showcase Your Leadership Skills
As a potential F&B Operations Manager, it's crucial to demonstrate your leadership experience. Prepare examples of how you've successfully managed teams in the past, especially in high-pressure situations. Highlight your approachability and hands-on style, as these traits align with the hotel's culture.
✨Emphasise Guest Experience
Strand Palace values exceptional guest experiences, so be ready to discuss how you've gone above and beyond in previous roles. Share specific instances where you improved service or resolved guest issues effectively. This will resonate well with the interviewers and show that you share their commitment to guest satisfaction.
✨Align with Their Values
Familiarise yourself with Strand Palace's mission and values, particularly their focus on sustainability and social impact. Be prepared to discuss how you can contribute to these initiatives. Showing that you align with their ethos will make you a more attractive candidate.