At a Glance
- Tasks: Lead front-of-house operations and ensure exceptional guest experiences.
- Company: Join Strand Palace, a Great Place to Work 2024 in central London.
- Benefits: Enjoy career growth, health cashback, discounts, and free meals on shifts.
- Other info: Join a friendly community with regular socials and a commitment to sustainability.
- Why this job: Be part of a vibrant team making a real impact in hospitality.
- Qualifications: Proven leadership experience and strong organisational skills required.
The predicted salary is between 36000 - 60000 £ per year.
Develop your career at Strand Palace – Great Place to Work 2024. Join our team at Strand Palace, located in the heart of central London. We are looking for a Duty Manager to lead our front-of-house operations, ensuring seamless service and an exceptional guest experience. Be the driving force behind our mission of 'Serving London Love'.
Part of London & Regional Hotels, Strand Palace is one of London's largest independent hotels. We have been welcoming guests from all corners of the UK and worldwide since 1909. Right in the heart of London, all 788 guest rooms, lobby, restaurant, and bar are refurbished to a modern and contemporary style inspired by the hotel's popular art deco era in the 1920s.
L+R Hotels is a highly motivated, family-owned global hotel investment and management company, committed to delivering excellent hospitality and creating long-term sustainable value. The company owns an extensive portfolio, with approximately 21,500 bedrooms across 90 hotels in the UK, Continental Europe, the US, and the Caribbean.
Working at Strand Palace has its perks. As part of our team, you’ll have access to a range of benefits, including:
- Clear career pathways with paid training, development courses, and apprenticeship opportunities to help you grow and succeed
- Health cashback plan for dental, vision, physiotherapy, and many other expenses
- Life assurance cover for peace of mind
- 50% off food and drinks in our hotel bar and restaurant – for you and your friends, and family
- Exclusive discounted room rates at Strand Palace for you and your loved ones
- Special discounts at hotels around the world, including the L+R Hotels collection
- Instant access to your wages through Wagestream – no more waiting for payday!
- Free meals on every shift – breakfast, lunch, and dinner included
- Earn up to £300 with our Introduce a Friend bonus scheme when you refer someone great
- Free laundry and dry cleaning – saving you time and money
- Enjoy a paid half-day off on your birthday
- Regular team socials and parties, including fun nights out at London activity bars – with free food, drinks, and great company
- A paid volunteering day each year to support a cause close to your heart
- 24/7 access to confidential support services, including counselling, legal advice, and financial guidance
- Northbank Privilege Card – giving you discounts at local shops, restaurants, and attractions
Key Responsibilities:
- Respond to guest queries, complaints, and emergencies with professionalism and urgency, acting as the first point of contact and escalating to senior management when needed
- Maintain visible oversight of public areas, conducting regular patrols and reporting any health, safety, fire, or security concerns to the relevant departments
- Support daily operational needs, covering roles during busy periods (including night shifts), ensuring smooth shift organisation, tidy workspaces, and functional equipment
- Conduct regular quality checks, including compliance with finance procedures and room allocations, addressing issues proactively to drive continuous improvement
- Monitor team performance and presentation, reporting issues related to appearance, punctuality, attendance, or break adherence to relevant managers
What We’re Looking For:
- Proven leadership experience in hospitality
- Strong organisational skills, with experience managing large and diverse teams
- Approachable, hands-on, and passionate about guest experience and team development
- Drive to go above and beyond, in exceeding guest expectations and finding ways to continually improve service
Strand Palace has proudly earned the Great Place to Work certification, and for good reason. We’re more than just a hotel - we’re a team that values connection, quality, and a little fun along the way. Our culture thrives on exceptional service, genuine interactions, and a shared passion for hospitality.
We describe ourselves as confident, creative, and personable - if that sounds like you, we think you’ll fit right in. At Strand Palace, you’ll join a friendly community. From themed staff lunches and charity walks to Executive Team breakfast service and monthly Town Hall events, we host a wide range of well-being activities that help our teams connect, recharge, and celebrate achievements across the hotel.
We’re also proud to be leaders in sustainability and social impact. Strand Palace has been awarded the Green Key for two consecutive years and is part of the FuturePlus programme - a commitment to creating a positive impact across environmental sustainability, social responsibility, diversity and inclusion, and climate action.
Come be part of something meaningful. Join us at Strand Palace - where your personality and purpose can shine.
Duty Manager in London employer: Strand Palace Hotel
Strand Palace is an exceptional employer, recognised as a Great Place to Work 2024, offering a vibrant work culture in the heart of London. With clear career pathways, extensive training opportunities, and a commitment to employee well-being, including health benefits and social events, we foster a supportive environment where your contributions are valued. Join our passionate team and be part of a hotel that not only prioritises guest satisfaction but also champions sustainability and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might have insights about Strand Palace. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show up and shine! If you can, visit Strand Palace and soak in the atmosphere. This gives you a chance to see how things run and lets you engage with staff, which could make a great impression when you apply.
✨Tip Number 3
Prepare for the interview by knowing your stuff! Research Strand Palace’s values and recent news. Being able to discuss how you align with their mission of 'Serving London Love' will definitely set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Strand Palace team.
We think you need these skills to ace Duty Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your commitment to exceptional guest service and how you’ve gone above and beyond in previous roles.
Tailor Your Application:Make sure to customise your application to reflect the key responsibilities and skills mentioned in the job description. We want to see how your unique experiences align with our mission of 'Serving London Love'.
Be Authentic:Don’t be afraid to let your personality come through in your writing. At Strand Palace, we value genuine interactions, so share a bit about yourself and what makes you a great fit for our team!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. We can’t wait to hear from you!
How to prepare for a job interview at Strand Palace Hotel
✨Know Your Stuff
Before the interview, make sure you research Strand Palace and its values. Understand their mission of 'Serving London Love' and be ready to discuss how your experience aligns with their commitment to exceptional guest service.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate strong leadership. Prepare examples from your past roles where you've successfully managed teams or resolved conflicts. Highlight your hands-on approach and passion for team development.
✨Be Guest-Centric
Since the role focuses on enhancing guest experiences, think of specific instances where you've gone above and beyond for customers. Be ready to share these stories to show your dedication to hospitality and service excellence.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions prepared. Inquire about the team culture, training opportunities, or how they measure success in the Duty Manager role. This shows your genuine interest in the position and the company.
