At a Glance
- Tasks: Lead and manage food & beverage operations, ensuring top-notch service and guest satisfaction.
- Company: Join the vibrant team at Strand Palace, a Great Place to Work 2025.
- Benefits: Enjoy competitive pay, free meals, discounts, and career development opportunities.
- Other info: Join a community focused on sustainability, well-being, and fun team events.
- Why this job: Be part of a passionate team making a real impact in hospitality.
- Qualifications: Proven leadership in hospitality and strong organisational skills required.
The predicted salary is between 40000 - 50000 £ per year.
Develop your career at Strand Palace – Great Place to Work 2025. Join our team at Strand Palace, in the heart of central London. You will be reporting directly to the Director of Food & Beverage and will be responsible for the day-to-day operation and performance of all our outlets (Breakfast, Haxells Restaurant & Bar, Meetings & Events, Gin Palace, Afternoon Tea, and Room Service). Help us to bring our mission of “Serving London Love” to life.
About Strand Palace: Part of Iconic Hotels & Resorts, Strand Palace is one of London’s largest independent hotels. We have been welcoming guests from all corners of the UK and worldwide since 1909. Right in the heart of London, all 788 guest rooms, lobby, restaurant, and bar are refurbished to a modern and contemporary style inspired by the hotel's popular art deco era in the 1920s.
About Iconic Hotels & Resorts: Iconic Hotels & Resorts is a leading international owner-operator and curated collection of world-class destinations. From England's great historic estates to landmark urban hotels and international resorts, our portfolio celebrates architectural heritage and cultural significance. Backed by L+R's discretionary capital, we deliver exceptional service, memorable guest experiences, and owner-aligned performance.
Benefits:
- Clear career pathways with paid training, development courses, and apprenticeship opportunities to help you grow and succeed.
- Health cashback plan for dental, vision, physiotherapy, and many other expenses.
- Life assurance cover for peace of mind.
- 50% off food and drinks in our hotel bar and restaurant – for you and your friends, and family.
- Exclusive discounted room rates at Strand Palace for you and your loved ones.
- Special discounts at hotels around the world, including the L+R Hotels collection.
- Instant access to your wages through Wagestream – no more waiting for payday!
- Free meals on every shift – breakfast, lunch, and dinner included.
- Earn up to £300 with our ‘Introduce a Friend’ bonus scheme when you refer someone great.
- Free laundry and dry cleaning – saving you time and money.
- Enjoy a paid half-day off on your birthday– because you deserve to celebrate!
- Regular team socials and parties, including fun nights out at London activity bars – with free food, drinks, and great company.
- A paid volunteering day each year to support a cause close to your heart.
- 24/7 access to confidential support services, including counselling, legal advice, and financial guidance.
- Northbank Privilege Card– giving you discounts at local shops, restaurants, and attractions.
Key Responsibilities:
- Manage the F&B operations in all outlets, maintaining high levels of service and productivity and ensure guest satisfaction is consistently delivered.
- Regularly review product quality, guest satisfaction and profitability with Director of F&B and Head Chef for continuous quality and service improvement.
- Organize, supervise and lead shifts when required – ensuring you are around for support in whichever outlet is under pressure at the time.
- Ensure that all Standards of Procedures are updated and maintained, reviewing periodically.
- Support the Director of F&B with the design and implementation of the strategic direction for the Food & Beverage department.
- Ensure all Food & Beverage finance and cashiering procedures are followed.
What We’re Looking For:
- Proven leadership experience within hospitality.
- Strong organisational skills, with experience managing large and diverse teams.
- Approachable, hands-on, and passionate about guest experience and team development.
- Drive to go above and beyond, in exceeding guest expectations and finding ways to continually improve service.
- Weekend Availability.
Join a Great Place to Work - Welcome to Strand Palace. Strand Palace has proudly earned the Great Place to Work certification, and for good reason. We’re more than just a hotel - we’re a team that values connection, quality, and a little fun along the way. Our culture thrives on exceptional service, genuine interactions, and a shared passion for hospitality. We describe ourselves as confident, creative, and personable – if that sounds like you, we think you’ll fit right in. At Strand Palace, you'll join a friendly community. From themed staff lunches and charity walks to Executive Team breakfast service and monthly Town Hall events, we host a wide range of well-being activities that help our teams connect, recharge, and celebrate achievements across the hotel. We’re also proud to be leaders in sustainability and social impact. Strand Palace has been awarded the Green Key for two consecutive years and is part of the FuturePlus programme – a commitment to creating a positive impact across environmental sustainability, social responsibility, diversity and inclusion, and climate action. Come be part of something meaningful. Join us at Strand Palace - where your personality and purpose can shine.
Food & Beverage Operations Manager employer: Strand Palace Hotel
Strand Palace is an exceptional employer located in the vibrant heart of central London, offering a dynamic work environment where your career can flourish. With clear pathways for growth, comprehensive benefits including health cashback plans, and a strong commitment to employee well-being, we foster a culture of connection and support. Join our passionate team and enjoy unique perks like discounted stays, free meals, and regular social events, all while contributing to our mission of 'Serving London Love'.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even hit up local cafes to chat with F&B professionals. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for food and beverage shine through. Share your experiences and how you’ve gone above and beyond for guests in the past. Remember, they want someone who fits into their vibrant team culture!
✨Tip Number 3
Research, research, research! Before any interview, dive deep into Strand Palace’s values and mission. Understand their commitment to sustainability and guest experience. This will help you tailor your answers and show them you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Strand Palace family. Don’t forget to follow up after applying – a little persistence can go a long way!
We think you need these skills to ace Food & Beverage Operations Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share experiences that highlight your passion for guest satisfaction and team development – we want to see how you can bring our mission of 'Serving London Love' to life!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the F&B Operations Manager role. Highlight relevant leadership experience and organisational skills that match what we're looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Authentic:We value genuine interactions, so don’t be afraid to let your personality come through in your application. Share stories that reflect who you are and why you’d be a great fit for our friendly community at Strand Palace.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can’t wait to read about how you can contribute to our vibrant team!
How to prepare for a job interview at Strand Palace Hotel
✨Know Your F&B Operations
Before the interview, brush up on your knowledge of food and beverage operations. Familiarise yourself with the different outlets at Strand Palace and think about how you can enhance guest experiences in each one. This will show your passion for the role and your understanding of the business.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved service quality. Highlight your hands-on approach and how you motivate others to exceed guest expectations. This is crucial for a role that requires managing diverse teams.
✨Emphasise Guest Experience
Be ready to discuss how you prioritise guest satisfaction. Think of specific instances where you went above and beyond to ensure a memorable experience for guests. This aligns perfectly with Strand Palace's mission of 'Serving London Love'.
✨Engage with Their Culture
Research Strand Palace’s values and culture. Be prepared to discuss how your personality fits into their team dynamic. Mention any relevant experiences that reflect their commitment to sustainability and social impact, as this will resonate well with the interviewers.
