Join our team at Strand Palace in the heart of central London. We are looking for an F&B Operations Manager to lead the team on the floor. You will be reporting directly to the Director of Food & Beverage and will be responsible for the day‑to‑day operation and performance of all our outlets (Breakfast, Haxells Restaurant & Bar, Meetings & Events, Gin Palace, Afternoon Tea, and Room Service). Help us to bring our mission of "Serving London Love" to life.
Responsibilities
- Manage the F&B operations in all outlets, maintaining high levels of service and productivity and ensuring guest satisfaction is consistently delivered.
- Regularly review product quality, guest satisfaction, and profitability with the Director of F&B and Head Chef for continuous quality and service improvement.
- Organise, supervise and lead shifts when required, ensuring support in whichever outlet is under pressure at the time.
- Ensure that all Standards of Procedures are updated and maintained, reviewing periodically.
- Support the Director of F&B with the design and implementation of the strategic direction for the Food & Beverage department.
- Ensure all Food & Beverage finance and cashiering procedures are followed.
Qualifications
- Proven leadership experience within hospitality.
- Strong organisational skills, with experience managing large and diverse teams.
- Approachable, hands‑on, and passionate about guest experience and team development.
- Drive to go above and beyond, exceeding guest expectations and finding ways to continually improve service.
- Weekend availability.
Benefits
- Clear career pathways with paid training, development courses, and apprenticeship opportunities.
- Health cashback plan for dental, vision, physiotherapy, and many other expenses.
- Life assurance cover.
- 50 % off food and drinks in our hotel bar and restaurant for you and your friends and family.
- Exclusive discounted room rates at Strand Palace for you and your loved ones.
- Special discounts at hotels around the world, including Iconic Hotels & Resorts.
- Instant access to your wages through Wagestream – no more waiting for payday.
- Free meals on every shift – breakfast, lunch, and dinner included.
- Earn up to £300 with our 'Introduce a Friend' bonus scheme when you refer someone great.
- Free laundry and dry cleaning.
- Enjoy a paid half‑day off on your birthday.
- Regular team socials and parties, including nights out at London activity bars – with free food, drinks, and great company.
- A paid volunteering day each year to support a cause close to your heart.
- 24/7 access to confidential support services, including counselling, legal advice, and financial guidance.
- Northbank Privilege Card – discounts at local shops, restaurants, and attractions.
