At a Glance
- Tasks: Lead front-of-house operations and ensure exceptional guest experiences.
- Company: Join Strand Palace, a top-rated workplace in central London.
- Benefits: Enjoy career growth, health plans, discounts, and free meals on shifts.
- Other info: Join a community focused on sustainability, fun, and personal development.
- Why this job: Be part of a vibrant team making a real impact in hospitality.
- Qualifications: Leadership experience in hospitality and strong organisational skills required.
The predicted salary is between 36000 - 60000 £ per year.
Develop your career at Strand Palace – Great Place to Work 2024. Join our team at Strand Palace, located in the heart of central London. We are looking for a Duty Manager to lead our front-of-house operations, ensuring seamless service and an exceptional guest experience. Be the driving force behind our mission of ‘Serving London Love’.
Part of London & Regional Hotels, Strand Palace is one of London’s largest independent hotels. We have been welcoming guests from all corners of the UK and worldwide since 1909. Right in the heart of London, all 788 guest rooms, lobby, restaurant, and bar are refurbished to a modern and contemporary style inspired by the hotel’s popular art deco era in the 1920s.
L+R Hotels is a highly motivated, family-owned global hotel investment and management company, committed to delivering excellent hospitality and creating long-term sustainable value. The company owns an extensive portfolio, with approximately 21,500 bedrooms across 90 hotels in the UK, Continental Europe, the US, and the Caribbean.
Working at Strand Palace has its perks. As part of our team, you’ll have access to a range of benefits, including:
- Clear career pathways with paid training, development courses, and apprenticeship opportunities to help you grow and succeed
- Health cashback plan for dental, vision, physiotherapy, and many other expenses
- Life assurance cover for peace of mind
- 50% off food and drinks in our hotel bar and restaurant – for you and your friends, and family
- Exclusive discounted room rates at Strand Palace for you and your loved ones
- Special discounts at hotels around the world, including the L+R Hotels collection
- Instant access to your wages through Wagestream – no more waiting for payday!
- Free meals on every shift – breakfast, lunch, and dinner included
- Earn up to £300 with our Introduce a Friend bonus scheme when you refer someone great
- Free laundry and dry cleaning – saving you time and money
- Enjoy a paid half-day off on your birthday
- Regular team socials and parties, including fun nights out at London activity bars – with free food, drinks, and great company
- A paid volunteering day each year to support a cause close to your heart
- 24/7 access to confidential support services, including counselling, legal advice, and financial guidance
- Northbank Privilege Card – giving you discounts at local shops, restaurants, and attractions
Key Responsibilities:
- Respond to guest queries, complaints, and emergencies with professionalism and urgency, acting as the first point of contact and escalating to senior management when needed
- Maintain visible oversight of public areas, conducting regular patrols and reporting any health, safety, fire, or security concerns to the relevant departments
- Support daily operational needs, covering roles during busy periods (including night shifts), ensuring smooth shift organisation, tidy workspaces, and functional equipment
- Conduct regular quality checks, including compliance with finance procedures and room allocations, addressing issues proactively to drive continuous improvement
- Monitor team performance and presentation, reporting issues related to appearance, punctuality, attendance, or break adherence to relevant managers
What We’re Looking For:
- Proven leadership experience in hospitality
- Strong organisational skills, with experience managing large and diverse teams
- Approachable, hands-on, and passionate about guest experience and team development
- Drive to go above and beyond, in exceeding guest expectations and finding ways to continually improve service
Strand Palace has proudly earned the Great Place to Work certification, and for good reason. We’re more than just a hotel - we’re a team that values connection, quality, and a little fun along the way. Our culture thrives on exceptional service, genuine interactions, and a shared passion for hospitality.
We describe ourselves as confident, creative, and personable - if that sounds like you, we think you’ll fit right in. At Strand Palace, you’ll join a friendly community. From themed staff lunches and charity walks to Executive Team breakfast service and monthly Town Hall events, we host a wide range of well-being activities that help our teams connect, recharge, and celebrate achievements across the hotel.
We’re also proud to be leaders in sustainability and social impact. Strand Palace has been awarded the Green Key for two consecutive years and is part of the FuturePlus programme - a commitment to creating a positive impact across environmental sustainability, social responsibility, diversity and inclusion, and climate action.
Come be part of something meaningful. Join us at Strand Palace - where your personality and purpose can shine.
Duty Manager employer: Strand Palace Hotel
Strand Palace is an exceptional employer located in the vibrant heart of central London, offering a dynamic work environment where hospitality professionals can thrive. With clear career pathways, extensive training opportunities, and a strong commitment to employee well-being, including generous benefits like discounted stays and free meals, we foster a culture of connection and support. Join our passionate team at a Great Place to Work 2024, where your contributions are valued and celebrated, making every day meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even hit up local meetups. You never know who might have the inside scoop on a Duty Manager role at a fab place like Strand Palace!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for guest experience shine through. Share stories about how you've gone above and beyond in previous roles. Remember, they want someone who fits into their friendly community!
✨Tip Number 3
Research, research, research! Know the ins and outs of Strand Palace and its mission of ‘Serving London Love’. This will not only impress your interviewers but also help you tailor your answers to show you're the perfect fit for their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Strand Palace family. Don’t miss out on this opportunity!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, we’re looking for someone who fits into our friendly community.
Tailor Your Application:Make sure to tailor your application to the Duty Manager role. Highlight your leadership experience and how it aligns with our mission of ‘Serving London Love’. We love seeing candidates who understand our values and can bring them to life!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your experience and skills.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Strand Palace and what we stand for.
How to prepare for a job interview at Strand Palace Hotel
✨Know Your Stuff
Before the interview, make sure you research Strand Palace and its values. Understand their mission of ‘Serving London Love’ and think about how your experience aligns with their commitment to exceptional guest service.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate strong leadership. Prepare examples from your past roles where you've successfully managed teams or resolved guest complaints. Highlight your hands-on approach and passion for team development.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to handle emergencies or difficult guests. Practise articulating your thought process and the steps you took to ensure a positive outcome.
✨Dress the Part
First impressions matter! Dress smartly and professionally, reflecting the modern and contemporary style of Strand Palace. This shows that you understand the hospitality industry and respect the company’s image.
