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- Tasks: Be the friendly voice of our hotel, handling calls and supporting guests with warmth.
- Company: Join Strand Palace, a certified Great Place to Work in central London.
- Benefits: Enjoy paid training, health cashback, discounts, free meals, and instant wage access.
- Other info: Participate in team socials, volunteering days, and enjoy a culture of sustainability.
- Why this job: Create unforgettable guest experiences while being part of a fun, supportive team.
- Qualifications: Confident conversationalist with a passion for delivering excellent service.
The predicted salary is between 22000 - 26000 £ per year.
Develop your career at Strand Palace – Great Place to Work 2025. Join our team at Strand Palace, located in the heart of central London. We are looking for a Switchboard Receptionist to be the friendly voice of our hotel, handling calls with warmth and efficiency while supporting guests. Help us bring our mission of ‘Serving London Love’ to life!
Benefits of Working at Strand Palace
- Clear career pathways with paid training, development courses, and apprenticeship opportunities to help you grow and succeed.
- Health cashback plan for dental, vision, physiotherapy, and many other expenses.
- Life assurance cover for peace of mind.
- 50% off food and drinks in our hotel bar and restaurant – for you and your friends, and family.
- Exclusive discounted room rates at Strand Palace for you and your loved ones.
- Special discounts at hotels around the world, including the Iconic Hotels & Resorts collection.
- Instant access to your wages through Wagestream – no more waiting for payday!
- Free meals on every shift – breakfast, lunch, and dinner included.
- Earn up to £300 with our ‘Introduce a Friend’ bonus scheme when you refer someone great.
- Free laundry and dry cleaning – saving you time and money.
- Enjoy a paid half‑day off on your birthday – because you deserve to celebrate!
- Regular team socials and parties, including fun nights out at London activity bars – with free food, drinks, and great company.
- A paid volunteering day each year to support a cause close to your heart.
- 24/7 access to confidential support services, including counselling, legal advice, and financial guidance.
- Northbank Privilege Card – giving you discounts at local shops, restaurants, and attractions.
Key Responsibilities
- Respond promptly and professionally to guest communications, including phone calls, emails, live chat, wake‑up calls, and emergency phones, in line with Strand Palace standards.
- Manage the Guest Services Platform by opening, assigning, and monitoring cases, and coordinating with relevant departments to ensure all guest requests are fulfilled.
- Oversee the arrival queue in the PMS, ensuring all queued arrivals are actioned before arrival time and that pre‑arrival checks and billing instructions are accurate.
- Support the check‑out process, including express departures and billing issue resolution, ensuring compliance with financial procedures.
- Maintain excellent knowledge of hotel services, local attractions, and promotions, to assist guests effectively and enhance their London experience.
What We’re Looking For
- The drive to go above and beyond to create unforgettable guest experiences.
- Previous experience preferable.
- Confident conversationalist, always engaging with guests.
- Passion to deliver excellent experiences.
Join a Great Place to Work – Welcome to Strand Palace. Strand Palace has proudly earned the Great Place to Work certification, and for good reason. We’re more than just a hotel - we’re a team that values connection, quality, and a little fun along the way. Our culture thrives on exceptional service, genuine interactions, and a shared passion for hospitality. We describe ourselves as confident, creative, and personable - if that sounds like you, we think you’ll fit right in. At Strand Palace, you’ll join a friendly community. From themed staff lunches and charity walks to Executive Team breakfast service and monthly Town Hall events, we host a wide range of well‑being activities that help our teams connect, recharge, and celebrate achievements across the hotel. We’re also proud to be leaders in sustainability and social impact. Strand Palace has been awarded the Green Key for two consecutive years and is part of the FuturePlus programme – a commitment to creating a positive impact across environmental sustainability, social responsibility, diversity and inclusion, and climate action. Come be part of something meaningful. Join us at Strand Palace – where your personality and purpose can shine.
Switchboard Operator in City of Westminster employer: Strand Palace Hotel
Contact Detail:
Strand Palace Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard Operator in City of Westminster
✨Tip Number 1
Get to know the hotel! Familiarise yourself with Strand Palace's services and local attractions. This way, when you chat with guests, you can provide them with insider tips and make their experience unforgettable.
✨Tip Number 2
Practice your phone skills! Since you'll be the friendly voice of the hotel, rehearse how to handle calls with warmth and efficiency. A little role-play with a friend can help you feel more confident when it’s showtime.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local events. They can give you the inside scoop on what it’s really like to work at Strand Palace and might even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at Strand Palace.
We think you need these skills to ace Switchboard Operator in City of Westminster
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles where you’ve gone above and beyond for guests – we love that kind of stuff!
Show Enthusiasm: Express your excitement about joining our team at Strand Palace. Let us know why you’re drawn to our mission of ‘Serving London Love’ and how you can contribute to creating unforgettable guest experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Strand Palace!
How to prepare for a job interview at Strand Palace Hotel
✨Know Your Stuff
Before the interview, make sure you’re familiar with Strand Palace and its mission of ‘Serving London Love’. Research the hotel’s services, local attractions, and any recent news. This will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Communication Skills
As a Switchboard Operator, communication is key! Practice speaking clearly and warmly. You might even want to role-play common scenarios, like handling guest inquiries or resolving issues. This will help you demonstrate your ability to engage with guests effectively during the interview.
✨Emphasise Your Guest-Centric Approach
Highlight your passion for creating unforgettable guest experiences. Think of specific examples from your past roles where you went above and beyond for a guest. This will show that you align with the hotel’s values and are ready to contribute positively to their team.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. Inquire about the team culture, training opportunities, or how they celebrate achievements. This shows your genuine interest in the role and helps you determine if Strand Palace is the right fit for you.