At a Glance
- Tasks: Welcome guests and ensure smooth overnight operations with exceptional service.
- Company: Join the Strand Palace team in the heart of London!
- Benefits: Instant wage access, free meals, and discounts at local attractions.
- Other info: Enjoy regular socials, paid volunteering days, and clear career pathways.
- Why this job: Make a real impact on guest experiences while developing your career.
- Qualifications: Previous experience preferred; passion for customer service is a must.
The predicted salary is between 24000 - 30000 £ per year.
Develop your career at Strand Palace – Great Place to Work. Join our team at Strand Palace, in the heart of central London! We are looking for a dedicated Night Receptionist to provide a warm and welcoming experience for our guests, ensuring smooth overnight operations and exceptional service throughout the night. Help us bring our mission of ‘Serving London Love’ to life.
Benefits of Working at Strand Palace
- Instant access to your wages through Wagestream – no more waiting for payday!
- Free meals on every shift – breakfast, lunch, and dinner included.
- Earn up to £300 with our ‘Introduce a Friend’ bonus scheme when you refer someone great.
- Free laundry and dry cleaning – saving you time and money.
- Enjoy a paid half-day off on your birthday – because you deserve to celebrate!
- Clear career pathways with paid training, development courses, and apprenticeship opportunities to help you grow and succeed.
- Regular team socials and parties, including fun nights out at London activity bars – with free food, drinks, and great company.
- A paid volunteering day each year to support a cause close to your heart.
- 24/7 access to confidential support services, including counselling, legal advice, and financial guidance.
- Northbank Privilege Card – giving you discounts at local shops, restaurants, and attractions.
- Health cashback plan for dental, vision, and physiotherapy expenses.
- 50% off food and drinks in our hotel bar and restaurant – for you and your friends and family.
- Exclusive discounted room rates at Strand Palace for you and your loved ones.
- Special discounts at hotels around the world, including the Iconic Hotels & Resorts collection.
What You Will Be Doing
- Provide a warm and professional welcome to all guests and visitors to the hotel, delivering excellent customer service and providing all the relevant information they need for their stay.
- Assist the Night Manager in dealing with all emergency/crisis situations within the hotel at night, acting as first point of contact for guests and emergency services as per the Hotel’s emergency procedures.
- Manage arrivals and departure process professionally and in accordance with the Hotel’s Policy, ensuring payments and billings are correct.
- Ensure all administration and night audit reports are completed to the hotel and departmental standards.
- Assist the Night Manager to compile the Early Bird report and ensure all information is accurate.
What We’re Looking For
- Go above and beyond to create unforgettable guest experiences.
- Previous experience preferable.
- Confident conversationalist, always engaging with guests.
- Passion to deliver excellent experiences.
Night Receptionist in City of Westminster employer: Strand Palace Hotel
Strand Palace is an exceptional employer located in the vibrant heart of central London, offering a supportive and dynamic work environment for our Night Receptionists. With benefits like instant access to wages, free meals, and clear career pathways, we prioritise your growth and well-being while fostering a culture of camaraderie through regular team socials and volunteering opportunities. Join us in our mission of 'Serving London Love' and enjoy exclusive discounts and perks that make working here truly rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Receptionist role at Strand Palace.
✨Tip Number 2
Prepare for the interview by researching Strand Palace and its values. Familiarise yourself with their mission of ‘Serving London Love’ and think about how you can embody that in your responses. Show them you’re not just another candidate, but someone who truly aligns with their ethos.
✨Tip Number 3
Practice your customer service skills! As a Night Receptionist, you'll be the face of the hotel during the night shift. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation with grace and professionalism.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Strand Palace team. Let’s get you on board!
We think you need these skills to ace Night Receptionist in City of Westminster
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you can create unforgettable experiences for our guests.
Tailor Your Application:Make sure to tailor your application specifically for the Night Receptionist role. Highlight any relevant experience you have and how it aligns with our mission of ‘Serving London Love’. This shows us that you’re genuinely interested in joining our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Strand Palace Hotel
✨Know the Hotel Inside Out
Before your interview, make sure you research Strand Palace thoroughly. Familiarise yourself with its history, values, and the services it offers. This will not only show your genuine interest but also help you answer questions about how you can contribute to their mission of ‘Serving London Love’.
✨Showcase Your Customer Service Skills
As a Night Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Think about situations where you handled difficult customers or created memorable experiences, as these stories will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle various situations, especially emergencies. Brush up on the hotel’s emergency procedures and think through your responses. Demonstrating your ability to stay calm under pressure and act decisively will impress the interviewers.
✨Engage with Enthusiasm
During the interview, let your passion for hospitality shine through. Be a confident conversationalist and engage with the interviewers. Ask them questions about the team culture and what they love about working at Strand Palace. This shows that you’re not just looking for a job, but a place where you can thrive.
