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- Tasks: Oversee night operations and ensure exceptional guest service at Strand Palace.
- Company: Strand Palace, a historic hotel in central London with a vibrant team culture.
- Benefits: Enjoy competitive perks like free meals, discounts, and career development opportunities.
- Why this job: Join a passionate team and make a real impact on guest experiences every night.
- Qualifications: Leadership experience in hospitality and a passion for guest satisfaction.
- Other info: Be part of a certified Great Place to Work with a focus on sustainability.
The predicted salary is between 36000 - 60000 £ per year.
Join our team at Strand Palace, in the heart of central London! We are looking for a Night Manager in order to provide a responsive and secure service to guests during the night. Help us bring our mission of ‘Serving London Love’ to life!
About Strand Palace
Part of London & Regional Hotels, Strand Palace is one of London’s largest independent hotels. We have been welcoming guests from all corners of the UK and worldwide since 1909. Right in the heart of London, all 788 guest rooms, lobby, restaurant, and bar are refurbished to a modern and contemporary style inspired by the hotel’s popular art deco era in the 1920s.
Benefits
- Clear career pathways with paid training, development courses, and apprenticeship opportunities to help you grow and succeed
- Health cashback plan for dental, vision, physiotherapy, and many other expenses
- Life assurance cover for peace of mind
- 50% off food and drinks in our hotel bar and restaurant – for you and your friends, and family
- Exclusive discounted room rates at Strand Palace for you and your loved ones
- Free on-site yoga classes to help you unwind and stay active
- Special discounts at hotels around the world, including the L+R Hotels collection
- Instant access to your wages through Wagestream – no more waiting for payday!
- Free meals on every shift – breakfast, lunch, and dinner included
- Earn up to £300 with our Introduce a Friend bonus when you refer someone great
- Free laundry and dry cleaning – saving you time and money
- Enjoy a paid half-day off on your birthday – because you deserve to celebrate!
- Regular team socials and parties, including fun nights out at London activity bars – with free food, drinks, and great company
- A paid volunteering day each year to support a cause close to your heart
- 24/7 access to confidential support services, including counselling, legal advice, and financial guidance
- Northbank Privilege Card – giving you discounts at local shops, restaurants, and attractions
Responsibilities
- Oversee the daily night operation of the Hotel to ensure the smooth running of each shift
- Maintain the highest levels of customer service throughout the night shift, ensuring this is reflected in the standard of service given to the Hotel’s guests and visitors at all times
- Respond promptly and be responsible for dealing with any emergency/crisis situation within the hotel at night, acting as the first point of contact for guests and emergency services as per the Hotel’s emergency procedures
- Record any incidents, complaints, and/or problems arising at Night
- Ensure all administration and night audit reports are run on all systems and reconciled and completed to the hotel standard, liaising with relevant departments
Qualifications
- Proven leadership experience within hospitality
- Strong organisational skills, with experience managing large and diverse teams
- Approachable, hands-on, and passionate about guest experience and team development
- Drive to go above and beyond, in exceeding guest expectations and finding ways to continually improve service
Join a Great Place to Work - Welcome to Strand Palace
Strand Palace has proudly earned the Great Place to Work certification, and for good reason. We’re more than just a hotel - we’re a team that values connection, quality, and a little fun along the way. Our culture thrives on exceptional service, genuine interactions, and a shared passion for hospitality.
We describe ourselves as confident, creative, and personable - if that sounds like you, we think you’ll fit right in. At Strand Palace, you’ll join a friendly community. From themed staff lunches and charity walks to Executive Team breakfast service and monthly Town Hall events, we host a wide range of well-being activities that help our teams connect, recharge, and celebrate achievements across the hotel.
We’re also proud to be leaders in sustainability and social impact. Strand Palace has been awarded the Green Key for two consecutive years and is part of the FuturePlus programme - a commitment to creating a positive impact across environmental sustainability, social responsibility, diversity and inclusion, and climate action.
Come be part of something meaningful. Join us at Strand Palace - where your personality and purpose can shine.
Night Manager in City of Westminster employer: Strand Palace Hotel
Contact Detail:
Strand Palace Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Strand Palace or similar hotels. A friendly chat can lead to insider info about job openings and even a referral!
✨Tip Number 2
Show up in person! If you’re nearby, pop into Strand Palace and ask to speak with someone from HR. A face-to-face interaction can leave a lasting impression and show your enthusiasm for the Night Manager role.
✨Tip Number 3
Prepare for the interview by knowing the hotel inside out. Familiarise yourself with their services, values, and recent news. This will help you demonstrate your passion for the role and how you can contribute to ‘Serving London Love’.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Strand Palace team!
We think you need these skills to ace Night Manager in City of Westminster
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight your commitment to excellent service and how you’ve gone above and beyond for guests in the past.
Tailor Your Application: Make sure to customise your application to reflect the specific role of Night Manager. Mention relevant skills and experiences that align with the responsibilities listed in the job description, like managing teams and handling emergencies.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily see your qualifications and enthusiasm for the role without getting lost in lengthy paragraphs.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Strand Palace.
How to prepare for a job interview at Strand Palace Hotel
✨Know Your Hotel Inside Out
Before your interview, make sure you research Strand Palace thoroughly. Familiarise yourself with its history, values, and the services it offers. This will not only show your genuine interest but also help you align your answers with the hotel's mission of 'Serving London Love'.
✨Showcase Your Leadership Skills
As a Night Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed teams or resolved conflicts. Highlight how you can motivate staff and ensure exceptional guest service during the night shift.
✨Prepare for Emergency Scenarios
Given the responsibilities of handling emergencies, think about potential crisis situations that could arise in a hotel setting. Be ready to discuss how you would respond to these scenarios, showcasing your problem-solving skills and ability to stay calm under pressure.
✨Emphasise Your Passion for Hospitality
Strand Palace values a genuine passion for guest experience. During the interview, share stories that reflect your commitment to hospitality and how you've gone above and beyond to exceed guest expectations in previous roles. This will resonate well with the interviewers.
